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Carolina Shoe

Carolina Shoe

www.carolinashoe.com
What is your customer experience with Carolina Shoe?

Carolina Shoe Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Carolina Shoe reviews show a 1.6 star rating from 8 reviews, with 88% unfavorable and most consumers dissatisfied; reviewers cite high price level and quality issues.

Key Takeaways for Future Customers

  • Expect warranty and sizing concerns; some report soles and insoles failing within months.
  • Check return and refund policies before purchase and document tracking details.
  • Consider alternatives if reliable customer service matters to you.

Negative Feedback / Risk Areas

  • Frequent customer complaints about missing tracking, negligent shipping, and alleged deceptive practices.
  • Poor customer service response and difficulty obtaining refunds or exchanges.
  • Quality issues: soles coming apart and fast insole wear.

Positive Feedback

Some customers report helpful phone support and boots that lasted about 3 months and served as a work boot while functional.

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Media from reviews

Carolina Shoe - Don't waste your time
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Show reviews that mention
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Khira Lsn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ocala, Florida

Soles on my logger boots coming apart

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Spoke with customer service. Explained problems and the attendant was very helpful and did a great job. Thank you

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Mick R Jfd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

Ignored

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AI Highlights
  • - Boots look cheap with thin leather and tiny strings.
  • - They may not last a year.
  • - They won't post my review or reply.

My wife purchased a pair of Corcoran boots for me for Christmas. They look like cheap knockoffs—cheap thin leather, tiny strings.

I will be lucky if they last a year. I tried to review on their website, and they will never post the review; all you get are the 5-star reviews.

I have worn these boots (type) for 40 years, and there was a reason we paid this much for a pair, but not anymore—cheap junk—and they refuse to reply to me or post my review. Hard pass.

Loss:
$280
Cons:
  • Zero customer service and refuses to publish my review

Preferred solution: Full refund

User's recommendation: Hard pass

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Daisia Gjv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Find out where my hoka sneakers are

AI Highlights
  • - Ordered Hoka sneakers size 11 wide two weeks ago and have not received them.
  • - Credit One sent payment of $132.00.
Contains 1 confidential file for company representatives

I order a pair of hoka sneakers 11wide 2 weeks ago have not received them. My credit card company Credit one sent you the payment of 132.

00 dollars . Where are they please .

???!!! Are they in back order

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Louis V Bll

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ho Chi Minh City, Ho Chi Minh City

FRAUD AND NEGLIGENCE TOTAL RIPOFF

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AI Highlights
  • - Incorrect info on a recorded call and missing tracking numbers.
  • - One boot lost 20 days and another stolen; delivery date misrepresented.

Very bad experience due to negligence. Please let the president know that I am filing a class action lawsuit due to fraud and deceptive practices.

You negligently gave me incorrect information on a recorded call intended for use in court, regarding a delivery, and never sent tracking numbers. One boot was lost for 20 days; one boot was stolen. Your negligence was the proximate cause of this. I was told delivery would be after 8-7-24, however, it arrived on 8-3-24.

In addition to a 20k small claims suit, I have contacted all the Yelp complainants who are gladly joining our suit. New angry customers who would like to join the class action federal suit should contact the email below. You fail to tell customers that you will not replace boots that are not delivered properly, on the day told by negligent sales and without any tracking. If I do not receive a prompt replacement by 8-14-24, suits will be filed.

Two calls to the online manager were not returned. I'm sure the president will fire her for not doing the right thing and getting him sued. Please contact me at: louieaction@***.com. Esquire, please act accordingly.

I am coming after you legally and through reviews for the rest of my life.

You're fired. We aim for a jury trial with emotional and punitive damages for 10 million dollars.

Loss:
$150
Cons:
  • Neglient and fraudulent in providing tracking info so boots get stolen
  • No refunds on stolen produ

Preferred solution: Full refund

User's recommendation: NO YOU WILL GET SCREWED

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Tyler J Trs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Inside. Of my boot is ripped apart

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Insole of my boot has come undone it is ripped on the back inside insole and just wondering if it is under warranty

Loss:
$287
Pros:
  • Most of the time good work boot
Cons:
  • Insole seems to wear out fast

Preferred solution: Full refund

View full review
No T Wkq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't waste your time

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AI Highlights
  • - The first pair fit and was comfortable, but the sole came unglued.
  • - A second pair lasted under six months and isn't actually a wide 8W.
Carolina Shoe - Don't waste your time

Ordered first pair ever, they fit, most comfortable ever. Then sole came unglued from shoe and sent them in because they suck and got money back but unfortunately made the mistake of trying the same.boot again thinking maybe that was a defective pair.

Nope this pair hasn't even lasted 6 months and they're coming unglued again!!! Ordered a stitched pair this time 8 Wides and got rhem. Absolutely not a wide boot. No way in *** are they wides!!!

Can't even send them back brcause.im told the box has to be in another box to be returned. *** ridiculous. You lost a faithful customer.carolina.

I'll never in my life recommend you. Going to Georgia's

User's recommendation: No quality.

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Anonymous
map-marker Arcola, Illinois

Boots

Answered my call promptly and patiently answered my questions. Very helpful. Thank you so much for remembering customer service.

User's recommendation: Definitely give them a tey

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paul s Zsa

Received three pairs of boots.all are the wrong item.not recieved as ordered

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AI Highlights
  • - All three pairs of boots were the wrong size and type.
  • - Customer service numbers were called and emails sent, but there were no responses.

Recieved 3 pair of boots,all are are wrong size and type.called every customer service number I could find and no answer.no reply to my emails.dont buy from this company. They must be going out of business, or they soon will be treating customers like this.not one pair of boots I ordered were correct.the wrong size,the wrong type.this seems like a deliberate rippoff

Loss:
$600
Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy from this company

View full review
2 comments
No T Wkq

I bought 3 pair all were either crap quality as I was refunded due to sole coming.unglued from sole. Haven't sent in 2nd pair for refund yet.

Waiting to send back this pair that sent which isn't a wide as they claim and as I ordered. I've wasted too much time and money on this company. I'm done. Now can't even return boots in the damn box they came in!!!

Ridiculous!!!

Sending back both pair his weekend. Should get all my money back total and only wasted time and had wet feet from their *** quality boots

Guest

It says over on the left this is for Wolverine, not Carolina

View more comments (1)
Jacquelyn w Kma

BAD CUSTOMER SERVICE

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AI Highlights
  • - Customer service was unhelpful and returns processing was delayed.
  • - Boots were too large and not worn; sizing issues were not resolved.

I am very disappointed in your customer service. I have called numerous times on a pair of boots that I sent back for a return.

I was initially told on Friday 12/3/2021 that the return was being processed, I called again on 12/13/2021 and was again told the return was being processed. My husband called 12/14/2021 and was told the boots were not eligible for refund because there was dirt on the bottom. These boots were delivered to my husband's business where he tried them on and absolutely did not wear them as they were a size and a half too large. Anyone who knows ANYTHING about steel toe safety boots knows the importance of proper fit and sizing.

He tried them on in his shop and when he tried walking in them his foot slid and the boots flopped because they were so large in size. I called this morning and spoke with "Kim" who was trying to assist me and spoke with her supervisor "Stephanie" who indicated that she spoke with my husband and he agreed that he wore the boots, if wearing means trying on boots and attempting to walk in them and realizing there's absolutely no way to wear them because they are extremely large then yes you can say he wore them for LESS than 5 minutes. But I am very disappointed in the customer service with Carolina Shoe company or should I say LACK thereof.

These boots are not cheap, his company buys two pairs of boots for each employee a year and TYPICALLY they use Red Wings for everything and were considering switching to Carolina Footwear. (Clearly that is not going to happen if you guys don't even assist in sizing issues) We already purchased another pair off of Shepplers in a size 9 right after shipping these back because you guys were out of stock but i can assure you if this is a glimpse of what your customer service will be that will be the last pair.

Customer Service is EVERYTHING in retail and your employees really need a lesson on what good customer service means.

I will be posting this review on all your social media accounts, google, yelp, and anywhere else i can find it if nothing is done about this.

Loss:
$245

Preferred solution: Full refund

User's recommendation: GO TO RED WINGS

View full review
1 comment
Guest

Having same issue now

Robert H Qlh

Boots are few months old peices of crap

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AI Highlights
  • - Boots fell apart with floppy soles.
  • - Floppy soles caused trips near power lines.
  • - The boots are not good and the marketing is misleading.
Updated by user Jul 15, 2021

Dito

Original review Jul 15, 2021

Coming a part all over will never buy another pair of Carolina boots they should be prosecuted for claiming these boots are any good,I work around power lines today kept trippin over floppy soles got box it's just a discrace if I had to lie to people and tell em their good when their not I would quit deceiving people ,some companies have no moral compass.

Loss:
$97
Pros:
  • Lasted about 3 months
Cons:
  • This company claiming good craftsmanship

Preferred solution: I'm a vet and I like being ripped off I almost got hurt today I was proud when I bought them

User's recommendation: Never buy these boots

View full review
Anonymous
map-marker Dallas, Texas

Carolina Brand boots a waste of your money

AI Highlights
  • - Boots fell apart after about 13 months of wear.
  • - The company won't accept returns for inspection and customer service was unhelpful.

Do not purchase Carolina Brand Work boots,I purchased a pair wore them one winter,and they fell apart,all around the sore. Call Carolina Brand Boot Com.

and they were of no help, and really did not even care...You would think a $125.00 pair of boots would last longer than 13 months!!..I do not even wear them in the warmer months. They are just a pos...do not purchase!!!They are junk!!What more can I tell you..Why should I have to go and get the return form from a retailer? Carolina Boots Com.

will not let you send the product back to them to be checked out, for the problem.. So my trash man has them now..I guess it is a long way back to China!!!!!!

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