Carolina Fresh Water Reviews

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New Reviewer

They messed up my water pressure and refuse to admit or fix the problem. Don;t use them, not reliable!

Kept getting run around how it was my plumbing not their system! again don't use this company! They would call me last minute to argue and not show up for appointments! The system is too expensive to be treated like this!
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ID
#1636948 Review #1636948 is a subjective opinion of poster.
Product
Carolina Fresh Water Filtration System
Cons
  • Last-minute cancellation of appointment
Reason of review
Water pressure issue
Preferred solution
Fix my water issue, send someone to find why I don't have pressure!
New Reviewer

Very Pleased With My System

I have a well and was referred to Carolina Fresh Water by a friend who recently had a system installed by them. When the person came to test my water he was very thorough but it did take longer than expected however, I wanted to make sure I received as much information as possible. It was educational and I never felt pressured.I already knew my water was bad but I needed to be sure I was making the right decision and asked a lot of questions. He was very knowledgeable and helped me understand my choices. Since the system was installed I am amazed at the difference in my water. The smells are gone and it tastes so much better. They have done everything they said they'd do and I would not hesitate to recommend them to any of my friends
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ID
#1618964 Review #1618964 is a subjective opinion of poster.
Location
Morehead, North Carolina
Product
Carolina Fresh Water Filtration System
Pros
  • Very informative and professional
  • System works great
Reason of review
Good customer service
New Reviewer

Beware of Wolves (No Compassion)

sales rep came to my home. I explained to him I had just lost my significant other unexpectedly and please do not take too long for the demo as I was still grieving. He arrived at 6:00 pm and did not leave until after 10:00 pm. I knew I could not afford a $7,000 water system let alone pick up several bags of salt weighing 40 pounds each to dump into the tank (at that time I was 62 years old) but he continued to hound and pressure me. Even called his boss in front of me saying they can give me a good deal if I accepted the deal that same night. Also kept asking me how much money I made what my utilities cost monthly, etc. I still have the paper he wrote down my expenses trying to figure out my budget. I kept telling him no but he would not leave. He knew I was weak and would give in. Did not even have time to look over the contract before it was delivered. He said it would be delivered the next morning so I had to go in work late. Never tell you that you have to pay for service to be done on the system. Here I am now 67 years old trying to pick up 40 pound of salt and still have rings in the toilet bowl. I am stronger now and will never invite a sales person into my home. Do not buy from this company..
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2 comments
#1716080

I can help you get your money back if you are interested. Send me an email to: fryedavid10@***.com

#1671282

I can help you get your money back. Email me at cewa.apps@***.com and leave your name and number and I’ll call you and tell you how to get your money back.

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ID
#1487360 Review #1487360 is a subjective opinion of poster.
Cons
  • Inconsiderate sales person
Reason of review
inconsiderate sales person
Loss
$7000
Preferred solution
Let the company propose a solution
New Reviewer

Great

So far my experience with Carolina freashwater has been good. The water taste great. If I have questions or issues they answer them or have even sent someone out to check my system for no cost. If I have trouble with the monthly payment the stop the draft until I can resume payment. The products for the house you receive through the point system are all excellent except the cold water laundry prouducts. We no longer have to spend money on all those expensive and heavy water bottles. Yay
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ID
#1443760 Review #1443760 is a subjective opinion of poster.
Location
Fayetteville, North Carolina
Product
Carolina Fresh Water Filtration System
Reason of review
Good quality
New Reviewer

Concerns about Carolina Fresh Water

We were asked personal questions about our work status and age, supposedly in order to participate in their "survey," which was a prerequisite for them to come out an do a free water sample. We made an appointment for them to come out at a time when we 'both could be home' for the 'one hour consultation', which is what they require. The appointment was at 1:00; they called at 1:05 and cancelled it, saying that the technician was spending a lot of time at another location where the people had "bad water." They refused to come later that day, nor to send another technician, although we were available for the rest of that day. Stay away from them! They were very rude to us in the above behavior.
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ID
#1326351 Review #1326351 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Service
Carolina Fresh Water Customer Care
Cons
  • Last-minute cancellation of appointment
Reason of review
Poor customer service
Preferred solution
Do not do this to other people.
New Reviewer

Stay Away....Buyer Beware

They come to your house, perform experiments that may or may not mean anything, and use hard sales tactics to get you to buy. They will tell you anything you want to hear to make the sale, but the contract will not be adjusted to reflect it all. When something goes wrong, more fees. When you want the system uninstalled, guess who they say owns it? The finance company, who has literally nothing to do with the transaction at this point. They wont honor a word they say. Also, dont be fooled. This company is not affiliated w your local water company or any environmental agency. They are just shills out to make a buck, selling a system that should selk for around 2-3k for 9k. And they havent responded ti my various other concerns either.. 1. Their installation under my kitchen sink leaked 2. Their installation left my foundation open to rodents after the shed was moved 3. The uninstallation discharged saltwater into the yard, ruining the soil at a time when we are selling the house
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1 comment
#1695244

If you would like to get your money back, send me an email and I can help you. David Frye Fryedavid10@***.com

ID
#1299132 Review #1299132 is a subjective opinion of poster.
Service
Carolina Fresh Water Filtration System Installation
Reason of review
Bad quality

Scam - testing water

Send cheap plastic sample kit for communities. Will contact respondents and rip them off Scam
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ID
#1288936 Review #1288936 is a subjective opinion of poster.
Product
Carolina Fresh Water Filtration System
Reason of review
Bad quality

Sales pitch are filled with lies

You buy this amazing water purification system. You are told all you have to do is add salt. Anything goes wrong, just call, and they will come fix it. All maintenance is done by them. Lies. They refuse to come out unless you pay monthly payments for them to do a check up on it ONCE a year. Not even when the system is flashing “call for service.” The phone rep said, “sometimes the salesmen exaggerate a little.” Do yourself a favor, DON’T BUY FROM THEM!
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1 comment
#1671283

I can help you get your money back. Email me at cewa.apps@***.com and leave your name and number and I’ll call you and tell you how to get your money back.

You don’t have to be stuck with this system. I have helped others that have been scammed by this company

ID
#1234275 Review #1234275 is a subjective opinion of poster.
Service
Carolina Fresh Water Water Filtration System Repair
Reason of review
Poor customer service

Dissatisfaction

Yes I tried to call them at the office whoever took Angela's place our sales lady and John the guy who come out and Ihad us sign papers. The system is good however theyhave yet to install the uv bacteria light we purchased the guy who is supposed to come back with it the number he left we tried to call back and told wrong number that could be misunderstanding but we were going to back out and the salesperson and john both assured us that the reviews we read online were written by a competitor and ex employees who had been terminated for various reasons and so we went ahead with the deal.shame on us.we can't get anyone at the office to answer john hasn't returned my calls and some strange ladycalled my husband to say Angela was no longer there and so when we tried to call back to find out what to do about some things guess what read the reviews. All of them are true. I'm not a competitor or an ex employee I'm an actual customer. Evelyn Triplett
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ID
#1109525 Review #1109525 is a subjective opinion of poster.
Service
Carolina Fresh Water Customer Care
Reason of review
Poor customer service

Carolina Fresh Water

Last month, I received a water testing kit in my mail. I sent it in and got a call a few days later. He did come out to my house to do some more testing and they also told me they were with the city. When they showed up, I discovered they were with the city. The man that came in was very nice, his name is Mark and last started with K. He pressured me into spending $9000 on an overpriced water softener. That was the biggest mistake I've ever made. I called the company the day after they installed it and told them I couldn't tell a difference in the water they told me to wait a week or two until It had the time to get everything out of my pipes. What they were really doing is making me wait until the three day cancellation period was over. I called back two weeks later and spoke to the sales manager, Scott. He was very rude and told me it was nothing like you do, that the system is working and that I couldn't cancel now because the three day cancellation time had passed. When I told him I wasn't going to pay for it, he said that the finance company would run my credit. This is been a horrible experience, the salesman lied to me, the company lied to me, and now I'm out $9000. STAY AWAY FROM THESE CROOKS
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ID
#1089598 Review #1089598 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Reason of review
Pricing issue
Loss
$9000
Preferred solution
Full refund

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