Carol and Margaret Wilmington
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San Francisco, California
Deceptive business. Cheap product. Complete hassle to return.
- - Dress quality was poor; requested refund under a 30-day policy.
- - Return offer: 10% refund + 50% store credit; send back to China; no support.
Ordered the Enora Boho dress for $84.95 (on sale from $247.95). I received a very cheaply made dress and requested to return it for a refund.
The website states a "30 day, no questions asked, hassle free" return policy. I received an email asking why i wanted to return it and requiring a photo. I provided this information and received another email stating they would give me " A 10% refund of your original purchase amount PLUS 50% store credit No return required.You may keep the item". I tried several times to contact the company through the customer service number they provide on their website, but it is not a working number.
I requested instructions to send back the dress and received an email with a very long address to return the product to China.
From california I paid $32.05 for shipping to China. It has been stuck in customs clearance for over three weeks and I contacted the company to ask for assistance with this matter but have not received a response from them.
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE FROM THIS COMPANY
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