Carnival Corporation
Carnival Corporation Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carnival Corporation has a 1.3 star rating from 8 customer reviews, with consumers mostly dissatisfied and an unfavorable rating distribution of 100%.
Key Takeaways for Future Customers
- Read Carnival Corporation reviews and confirm cruise planner promises before booking.
- Expect strong customer service scrutiny and verify refund and billing policies.
- Price level reported as high relative to perceived reliability.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and billing errors, including double charges.
- Poor customer service, rude agents, delayed medical and luggage resolution.
- Reports of cleanliness issues, bedbug and mold concerns, and kept deposits.
Positive Feedback
One comment noted Carnival as an affordable, family-friendly cruise option despite other issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carnival Corporation has a 1.3 star rating from 8 customer reviews, with consumers mostly dissatisfied and an unfavorable rating distribution of 100%.
Key Takeaways for Future Customers
- Read Carnival Corporation reviews and confirm cruise planner promises before booking.
- Expect strong customer service scrutiny and verify refund and billing policies.
- Price level reported as high relative to perceived reliability.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and billing errors, including double charges.
- Poor customer service, rude agents, delayed medical and luggage resolution.
- Reports of cleanliness issues, bedbug and mold concerns, and kept deposits.
Positive Feedback
One comment noted Carnival as an affordable, family-friendly cruise option despite other issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was better by bed, bugs or something the first night I went to bed on my cruise Sunday night I was miserable about my entire whole Cruise me and my roommate
I was bit up by bedbugs or something and they totally dismissed it and my brother worked for Fox to local news here and theyre gonna do a story on it
User's recommendation: Never ever Cruise Carnival
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStole my luggage
- Denied boarding Jan 10; missing birth certificate; luggage taken.
- Promised to return luggage not fulfilled; delays through Jan 16; alleges deception.
I was denied access to load the ship Jan 10 2026 because I did not have my birth certificate however they took my luggage without my birth certificate and then I tried to get my luggage and was told have a seat they will get it I was assured I was getting my luggage then they claim it was on the ship then I was assured I would get my luggage when the ship get back Jan 16 then the dodge game was implemented and then I did everything they said constant lies and I feel like I was sized up because I was dressed nice and I hope this is not it but it seems like theft by deception to me I just want my luggage and no call about my luggage but at least 25 emails trying to sell me a cruise
User's recommendation: I was warned about carnival
San Diego, California
Talk to someone about issues
Ask about an accessory room, and I had a person get on the phone who was very, very rude, and all I kept asking was to speak to a supervisor.
Preferred solution: Talk to someone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt's just seems like that don't care
Be a little more attentive to their customer.And when things need to be taken care of be more helpful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible experience
- Mold in hallways and a sewage smell on the Carnival Liberty cruise from New Orleans.
- Sinus issues began on day five.
- Seeking a refund.
We just returned from a seven-day cruise yesterday on the Carnival cruise out of New Orleans on the Liberty! The hallways and lights were full of mold.
The hallways smelled like human waste! I started experiencing sinus issues on the fifth day. I have been on five other cruises, four of which were on Carnival ships.
I have never seen or experienced anything like this. I am requesting a refund!!!
User's recommendation: Don’t cruise on this ship ever!!! The liberty
Refund for cancelled cruise
- Cruise was to depart July 31.
- I canceled due to QE ship high alert after July 29 earthquake and tsunamis; Cunard should have notified passengers.
My Cunard cruise to Alaska was scheduled to depart on 31/7. I decided to cancel after being told that the QE ship was on high alert following the 8.8 earthquake and tsunamis on 29/7. I believe that Cunard should have notified its passengers that the event had no impact on the cruise.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCruise planner complaint
- Longtime Carnival customer; issues with planner Evans Pierre.
- I will switch planners and contact Carnival CS for concerns.
Based on my current issue, I cannot give Carnival Cruise a decent rating. It's not directly with the cruise line that I have any issues; it's with the cruise planner.
I have been a client with Carnival for almost 20 years, and I have never had the negative issues I have had as I have now with travel planner Evans Pierre. All I can say is confirm all plans, hold your planner accountable for promotion promises, and if you have concerns, immediately follow up with Carnival customer service, not your planner, especially Evans Pierre.
He has contributed to planning this family trip as a frustrating experience. I will be changing planners in the future.
- Cruise planner evans pierre
Preferred solution: Price reduction
User's recommendation: Hopefully you will find a cruise planner that is reliable this will help to ensure that your cruise will be a great experience. Carnival is so much fun for the family, as an affordable cruise option I love Carnival.
This is a third party site for thousands of companies that other consumers come to. You have not reached Carnival.
You haven’t listed any specifics as to you issue. Other consumers have nothing to base your experience on. If you wrote something like this to Carnival, it offers them no details to address with the employee. All you did was express your feelings in a subjective review.
A nasty hate-filled one at that that attacks someone by name. Do better or stay offline.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMedical claim
I visited the media center on one of your ships. I would like to pay these charges! I need to speak to someone at Carnival Cruise Lines for clarification!
Preferred solution: I have explained several times for this call during this attempt. I can’t get anyone on the phone so Carnival will not get paid for my medical visit while cruising!!! Have a good day up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKept our $250 deposit after cancelling cruise within 15 days
- Carnival keeps a $250 deposit after canceling within 14 days for a cruise nine months away.
- They refuse to refund $150 or apply it to a future cruise.
It is absolutely ridiculous that Carnival Cruise Line keeps my $250 deposit for a cruise even after I cancel within 14 days, especially when the cruise is not due for another nine months. I heard they used to keep $100 of your deposit, which is still horrible, but okay.
Take it for erasing my name out of your computer, but either give me back the other $150, or put it towards a future cruise, which I suggested. But they said no - this company is terrible.
- Carnival taking 250 of my money
Preferred solution: to let me use my deposit of $250 towards the future cruise. The cruise was canceled within 14 days and they are keeping all of my money. This is crazy not even asking for it back. I’m just asking him to put it towards the future Cruise.
User's recommendation: Don’t plan a cruise at Carnival. Unless you know nothing will go wrong in your life. Be positive about that.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMedical claim
If you want to get paid for a medical claim I suggest you take this call!!! I NEED to speak to someone at Carnival Corporate.
Preferred solution: Balance to be paid to Carnival for medical care while cruising on your ship
Miami, Florida
I had zero balance on my statement and woke up to been charge again $545
- Cruise charged my card twice.
- I contacted my bank about the double charge.
- I want my money back on my card immediately.
I contacted my bank your cruise double charge my card this is the conversation with my bank I want my money back on my card immediately this is ridiculous I made sure all my accounts was clear before getting off the cruise to only be hit with this nonsense
Tampa, Florida
Being charge for cruise cancelation. $300
I took out insurance. But I did have a compound fracture of my right leg attached to knee and stomach septics.
I have taken a lot of cruises on carnival. So disappointed in your company.
User's recommendation: Carnival doesn't work with customers on canceling cruise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy refund for winning bingo on carnival vista December 22-28 and balance on my gift card
Pay all your winnings at one time make sure you get all your money before you leave the ship also took $100 out of my account with no explanation
User's recommendation: Spend all your money before you leave the ship
Travel Expert Talks
How to Travel Safely During the Pandemic
Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.
Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.
Agent
- Carnival keeps money when customers cancel.
- Ships have more problems.
- I won’t cruise Carnival again.
- Suggests Royal Caribbean as alternative.
Carnival in the worst ever. They take your money and keep it if you have to cancel your cruise.
I will never ever do carnival again. They r the worst. The ships are having more and more problems and *** their customers.
Booo carnival. Go royal catribean.
Had a very bad customer service experience
- Family had COVID; couldn't board.
- Wanted to reschedule; hours on the phone over days.
- Refund denied; upgrade at extra cost; onboard credit lost.
My family came out positive with covid and couldn't get on the cruise, so I wanted to change it for a future trip. They gave me a hard time to the point I will last 4 hours on the phone on Tuesday Wednesday Friday and today Monday trying to resolve the problem.
They didn't want to give me a full refund, so the option was to get a upgrade room and me having to pay more.
I lost my onboard credit. I don't call this me canceling, this is the cruise line not letting me get on because I have covid.
Preferred solution: Price reduction
I hate vacation. Especially cruises.
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Just stick with the facts. You had your luggage stolen. Do not make it appear as if it was because you were dressed.
Theft by deception? More like Misfortune by stupidity.
YOURS.
Before you assign blame, trace the root cause that started your chaos. The birth certificate sitting at home.
So, basically, you failed to show up with the proper documents and it caused you problems. This situation was 100% your fault.