Akylah Lon

Use it before every smog check and road trip

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My CarMD handheld tool has been a family go-to for years. I love getting the little green LED light to give me the peace of mind in knowing I'm good to get my car its annual emissions test or go on that long road trip. My only request is to have more access to car maintenance info on an app.

View full review
Pros:
  • Reliable
  • Portable
  • Quick and easy
Anonymous
map-marker Pasadena, Texas

I asked a question and was given the answer I needed with out waiting it was fast and correct thanks carmd.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I want to know how to clear my carMd device without plugging it in another vehicle that doesn't have check engine light on.

View full review

User's recommendation: Be patient and your answer will save you money.

Anonymous
map-marker Clearwater, Florida

BAD PRODUCT STAY AWAY

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I BOUGHT MODEL 2110 ON HSN - USED IT ONCE AND TRIED IT AGAIN A FEW MONTHS LATER.

IT IS BROKEN, WILL NOT EVEN TURN ON. I SPOKE WITH TECHIE AND HE SAYS IF I WANT IT FIXED IT WILL COST ME ANOTHER $50 - THIS IS PIECE OF *** PRODUCT STAY AWAY FROM THIS COMPANY. WHAT KIND OF *** IS THIS THAT I HAVE TO ENTER 100 WORDS TO SUBMIT A COMPLAINT THIS IS THE KIND OF COMPANY YOU ARE DEALING WITH PIECE OF *** COMPANY WITH LOUSY PRODUCTS AND EVEN LOUSIER CUSTOMER SERVICE DO NOT BUY THIS CARMD AS IT SI A TOTOAL PIECE OF *** SCREW THEM

View full review
Loss:
$71
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Jacinto Tqf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

CarMD

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Paid $119 for the product, attached to vehicle, went to their website and could not get a report! It said that I was "Over my report limit for the month" and I hadn't ordered any reports!

I sent several emails to their customer support describing the problem, and never got a reply. Their advertising said nothing about being limited to 2 reports per month, reports being hooking the carmd to the computer and going to their website for a diagnosis of the problem.

Big rip off in my opinion. Save some money and just go to Autozone and ask them to read your car's computer trouble code.

View full review
Loss:
$119
Cons:
  • Didnt work
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

3 comments
Guest

carmd piece sh....t don't waste your money !

Guest

I have sent numerous emails, glad I kept the copies. Also tried calling, just got recordings.

Paid $119 for the product, attached to vehicle, went to their website and could not get a report! It said that I was "Over my report limit for the month" and I hadn't ordered any reports!

CarMD, send me an email explaining why this is not working? 2FreeEng@***.com I will let you know what they say, if this will get them to repsond to me ...

Guest

No one has ever contacted me from CarMD to resolve this issue ...

View more comments (2)
lance s Bab

Limited number of cars diagnosised, not revealed in ads

CarMD diagnosis my toyota camry as needing a cat. converter, when it was really a bad positive batter cable.

They only give you so many diagnosis per year also. Really??So I returned the unused one and they charged over 30 plus dollars for the return. In a lot of cars it installs backwards and you cannot see the lights from the front! How dumb!

but you can buy and adapter for extra money$$ so that you can read it from the front no matter what! They have many other costs and limitations that are not revealed in their ads!

Deception! Rippin off America!!

View full review
4 comments
Guest

Buyer Beware!!! CarMD cannot erase codes, you can only set up 3 cars total and that's it. If you want to set up any additional cars you must pay them $15.00 for each additional car. What a scam!!! I can buy plenty of other OBD2 readers on the market that do more than this reader does and don't have to pay extra for more than 3 cars. RIP OFF!!!

They wouldn't even let me return it! They even count shipping time in your 30 day return policy.

Just go to Auto Zone and they'll do this same check for FREE!

Guest

As a longtime CarMD employee, I would like to respond to some misinformation in this post. First, I encourage this person to contact our technical support team regarding the allegation of misdiagnosis, as we do offer a “get it right the first time” guarantee.

As for the limited number of reports, CarMD is a consumer tool designed to meet the needs of the average household. Our customers can use the CarMD device to quick check an unlimited number of vehicles. They only need to register and run reports for a vehicle if they have a yellow or red LED. We limit it to registering three vehicles and running six reports per month because our data is so valuable.

And, if additional coverage is desired, we offer the option to purchase additional reports for a nominal fee. Lastly, with regard to the device plugging in backwards on some vehicles, this is true. CarMD plugs into the OBD2 port, which is mandated by the U.S. government to be on all 1996 and newer vehicle.

Unfortunately, the government didn’t specify the angle or direction of the port so it varies by manufacturer and model. That’s why CarMD includes an audible beep to tell you when the tool has spoken with the vehicle and collected the data.

Guest
reply icon Replying to comment of Guest-646749

Beware of this company carMd. I purchased 5 additional reports for $25.00.

Then after they have been charging my account every month. I sent them an email with no response. I now have over 15 reports. I have 2 cars and need this service a couple a times a year.

Do not give them your credit card information. Use a third party secured services but don't trust them with your credit information.

Guest
reply icon Replying to comment of Guest-646749

Kcar

Can you tell me of Carmd will work on our diesel pick-up?

View more comments (3)
lance s Bab

96 & above car models, you need the vin or device is useless!

so you go to a car dealer looking for a carr or you are looking for a used car, maybe, at an auction! To BAD!

Unless you get the VIN number on 1996 and above, you will get no online diagnosis info. without the vin #! Just another restriction! Rippin off America!

Fair product, too many limitations! AVOID! Go to auto parts store and get free diagnosis! And they do it!

Dont waste your money here!!! Of course they offer other levels of service and products, but of course it will cost you more and more!

OMG! will the rippin off ever end???!!!

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article