Carly Connected Car
Carly Connected Car Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 7 customer reviews. Consumers are mostly dissatisfied; reviewers cite high price level and frequent requests for refund and resolution.
Positive Feedback
Few reviewers noted the product might work if the correct package and compatible OBD reader are supplied; one comment implied functionality under ideal conditions.
Negative Feedback / Risk Areas
- Repeated reports of poor customer service and no live support, matching many Carly Connected Car customer complaints.
- Unauthorized charges, billing and subscription issues with failed refund requests.
- Delivery errors and incompatible hardware rendering licenses useless.
Key Takeaways for Future Customers
- Check Carly Connected Car reviews and confirm OBD reader compatibility before purchase.
- Monitor billing and subscriptions closely and be prepared to pursue a refund if charged without authorization.
- Expect limited responsive customer service when seeking support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 7 customer reviews. Consumers are mostly dissatisfied; reviewers cite high price level and frequent requests for refund and resolution.
Positive Feedback
Few reviewers noted the product might work if the correct package and compatible OBD reader are supplied; one comment implied functionality under ideal conditions.
Negative Feedback / Risk Areas
- Repeated reports of poor customer service and no live support, matching many Carly Connected Car customer complaints.
- Unauthorized charges, billing and subscription issues with failed refund requests.
- Delivery errors and incompatible hardware rendering licenses useless.
Key Takeaways for Future Customers
- Check Carly Connected Car reviews and confirm OBD reader compatibility before purchase.
- Monitor billing and subscriptions closely and be prepared to pursue a refund if charged without authorization.
- Expect limited responsive customer service when seeking support.
Media from reviews
Turn one complaint into a collective action
Aalen, Baden-Wurttemberg
Widerspruch gegen Zahlungsaufforderung – Referenznummer 100431****
- - There is a collection demand from Collectia GmbH for 221.81 EUR (ref 100431).
- - I did not use Carly Solutions GmbH or sign any contract.
Sehr geehrte Damen und Herren,
ich habe von dem Inkassounternehmen Collectia GmbH eine Zahlungsaufforderung in Höhe von 221,81 mit der Referenznummer 100431**** (Aktenzeichen: 147104) erhalten.
Hiermit möchte ich ausdrücklich darauf hinweisen, dass ich niemals die Dienste von Carly Solutions GmbH genutzt oder einen Vertrag mit Ihrem Unternehmen abgeschlossen habe. Ich habe keine Kenntnis über diese angebliche Forderung und kann mir nicht erklären, wie Sie oder das Inkassounternehmen an meine persönlichen Daten gelangt sind.
Ich fordere Sie daher auf, diese Angelegenheit umgehend zu klären und mir folgende Informationen schriftlich zukommen zu lassen:
Den Ursprung der angeblichen Forderung,
Die rechtliche Grundlage für die Verarbeitung meiner personenbezogenen Daten,
Kopien aller Dokumente, die einen angeblichen Vertrag oder eine Dienstleistung meinerseits belegen sollen.
Sollte ich keine zeitnahe und nachvollziehbare Antwort von Ihnen erhalten, sehe ich mich gezwungen, eine Anzeige bei der Polizei zu erstatten und die zuständige Datenschutzbehörde (nach DSGVO) zu informieren.
Bitte bestätigen Sie den Erhalt dieser E-Mail und teilen Sie mir Ihre Stellungnahme mit.
Mit freundlichen Grüßen,
Constantin
- Ich bin nicht interessiert
- Ich bin nicht interessiert
Preferred solution: Full refund
User's recommendation: Ich bin nicht interessiert.
Missing package
- - Ordered July 4, 2025.
- - By Sept 30, 2025 the package has not arrived; tracking link expired.
- - No support responses; phone number online did not help.
Ordered July 4th, 2025. As of September 30, 2025, the package has not arrived.
The tracking link has expired, and no one has responded to any request that I have sent in on the website support page.
I tried to call the only number I found online, and also had no luck. Zero customer support; it's ridiculous.
- Lose money and do not get the product
Preferred solution: Full refund
User's recommendation: Buyer beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service and no contact information apart from there online support team
Complete waste of money
Ive tried several times to resolve an issue with my license and to no avail wished Id never bothered paying for a full license
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFault on goods
- - Paid £122 online on 16/10/24 for a package.
- - OBD reader incompatible with software; license useless; request Carly universal OBD reader.
I've bought a package from you which cost 122 pounds online on 16/10/24. You have sent me an OBD reader that's not compatible with your software, so the license is rendered useless. You need to send me the Carly universal OBD reader so I will be able to access the program.
Preferred solution: Full refund
User's recommendation: Make sure you get the right product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to refund the money
You guys take £122 in my bank account for no reason
I bought the carly for the diagnostic of my car last year, but this year they took £122 for no reason from my bank.
Preferred solution: Full refund
Irvine, California
Delivery to wrong country!!
No live person to talk to. God forbid your car breaks down and you need their help.
You have to wait days to get a response back.
Terrible experience. Do not buy from them.
User's recommendation: Heck no.
No answer customer support
Will never use again sent 7 emails no reply tryed calling cant understand them *** take took my money but to lazy to reply contact my solicitor papers etc
User's recommendation: Do NOT buy from them
Zero support
Was on hold for minutes. The made a second connection, no answer Very disappointing. Lost me after this
- Lack of suppory
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have bought a code reader and the VW codes, due to unforeseen circumstances I no longer had the car when it was delivered and politely requested that I could change them
- - Requests to change codes have been ignored.
- - There is little to no customer service.
- - Prices are overpriced and customer care is lacking.
I have politely asked them numerous times to change the codes over, and I have been ignored. There is no customer service anymore; it's simply just 'give us your money and shut up.' Companies are going down the pan left, right, and centre, and not one of them seems to care. Useless, overpriced rubbish.
- Works well id imagine if you actually had the package
- Do not answer you at all
Preferred solution: Resolution and the codes changed as requested.
User's recommendation: Don’t buy it unless you never want to change you care ever again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo see if I paid my subscription fees
My Carly will not connect to my car I tried multiple times to use Carly on my car but wouldnt connect
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScanner does not work
I cancelled my subscription to Carly notified massacre not to give payment. I tried to Get Carly to work on my car, but it did not. I am very disappointed paying that much money.
The scanner will not connect to my cell phone. I have tried many times, but it will not connect.
I don't know if I have a subscription. Please, let me know.
Preferred solution: To subscribe to activate iCarly scanner
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - Subscribed to Carly Solutions.
- - Cancelled by email; charges continued.
- - They charged £86 recently.
- - Emails go unanswered; refund requested.
I subscribed to Carly Solutions and cancelled because what they offered me was rubbish. I sent an email to cancel the subscription and tried to cancel it through them.
I thought it was all done. However, they have been taking out money ever since. Just yesterday, they took out £86. You know a company is dodgy when you can't contact them.
I have sent them emails and they don't answer.
This is ridiculous. I just want my money back.
- No pro
- You cannot contact them for anything
Preferred solution: Full refund
User's recommendation: Run as fast as you can
Unauthorized charges by Carly Salution
Why the *** is $112. is being charged to my credit card , I didn't authorize no such transaction which has forced me to cancell this card altogether
User's recommendation: Check your credit card statement
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