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Dale at the service department does not tell people that there is no refund on ordered products

I would encourage anyone that want to order parts from Carl Hogan that they do not have a return policy on ordered products. Of course, Dale in the parts department does not tell you this when you order a part, just when you return it. NO ONE THERE WILL HELP YOU with this problem. When asked where did they order the part, they gave me a 1-800 number somewhere in Michigan, and that is not true. That is not were they ordered my product. So, Dale gave me false information. I myself have a hard head, because I have been told over the years, NEVER to do any type of business with Carl Hogan, and did not listen. The good out-come is, the 1-800 number Dale gave me, the lady there gave me some good advice, and I will take her up on it.DO D

User's recommendation: do not do business with Carl Hogan. They are NOT truthful.

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ID
#2787864 Review #2787864 is a subjective opinion of poster.
Cons
  • Not forth coming
Loss
$182
Preferred solution
Full refund

Carl Hogan Automotive - 2014 Dodge Charger Review from Aberdeen, Mississippi

2014 dodge charger in shop Carl hogan in columbus Mississippi, they haven't told me whats wrong with my car it has been in shop since Tuesday sept.1,2015. I dont not have tranportation to get to my job they have been giving me the run around. Now i got this car brand NEW NO MILES what so ever in January 2014... all i have ever got from carl hogan dodge Chrysler is rudeness went their july1,2o15 to get oil change the serviceman wouldn't not do it say you gottan come back we have already done ..for today everybody no we close at 4:00 .. 3:15 when i got there he wasn't very pleased or pleasant at all i had called before i came but it was the wrong carl hogan it was carl hogan Toyota, much much pleaseant staff.they had said i could get a loaner car now i got to wait until they find out what wrong with my car its still under warranty .
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1 comment
#1446463

Thanks for the wonderful article sharing with us regularly.Car Service Heidelberg

ID
#693748 Review #693748 is a subjective opinion of poster.
Location
Aberdeen, Mississippi
Reason of review
Poor customer service

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