Carl Black Chevrolet Buick GMC Orlando
Carl Black Chevrolet Buick GMC Orlando Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carl Black Chevrolet Buick GMC Orlando has a 1.0 star rating from 2 reviews and overall sentiment is negative, with repeated complaints about customer service and the service department.
Key Takeaways for Future Customers
- Check recent Carl Black Chevrolet Buick GMC Orlando reviews before visiting.
- Expect reports of poor customer service and unresolved repairs at the service department.
- Ask about billing, discounts and special offers in writing before agreeing to work.
Negative Feedback / Risk Areas
- Customers report no callbacks and communication failures.
- Multiple accounts of repeat repair attempts and unresolved electrical/motor issues.
- Concerns raised as Carl Black customer complaints about service advisor responsiveness and perceived high price level.
Positive Feedback
No positive comments appear in the provided reviews; consumers note high price level and dissatisfaction with service quality.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carl Black Chevrolet Buick GMC Orlando has a 1.0 star rating from 2 reviews and overall sentiment is negative, with repeated complaints about customer service and the service department.
Key Takeaways for Future Customers
- Check recent Carl Black Chevrolet Buick GMC Orlando reviews before visiting.
- Expect reports of poor customer service and unresolved repairs at the service department.
- Ask about billing, discounts and special offers in writing before agreeing to work.
Negative Feedback / Risk Areas
- Customers report no callbacks and communication failures.
- Multiple accounts of repeat repair attempts and unresolved electrical/motor issues.
- Concerns raised as Carl Black customer complaints about service advisor responsiveness and perceived high price level.
Positive Feedback
No positive comments appear in the provided reviews; consumers note high price level and dissatisfaction with service quality.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Poor customer service and horrible service department management and advisors
- - 2021 Silverado from Carl Black has electrical problems.
- - Camshaft work has been done twice; motor issues persist and calls have not been returned.
The purpose to figure out why my2021 Chevy Silverado that I brought from Carl Black of Orlando GMC and why I keep taken my vehicle to Carl Black cant fix it right I have to keep taken it there, their advisors and management is horrible they never return phone calls, like they so busy. I had major motor work and camshaft done twice and electrical problems going on 2 years. This dealership service department needs to be drug tested
- Poor customer service in the service department management
Preferred solution: For then to fix truck correctly all the problems or give me a clean slate and give me a new truck, cause the one I have now is a lemon
User's recommendation: Stay away from this dealership, trust me. I’m warning.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service and terrible service department
- - The 2021 Silverado from Carl Black of Orlando GMC isn't fixed after repeated visits; advisors and management are described as horrible.
The purpose to figure out why my2021 Chevy Silverado that I brought from Carl Black of Orlando GMC and why I keep taken my vehicle to Carl Black cant fix it right I have to keep taken it there, their advisors and management is horrible, they claim they always busy. They whole dealership needs to be tested for drugs, especially the service department and technicians been having same problems for 2 years.
User's recommendation: Stay away from this dealership and service department don’t know what they doing including management and service advisors
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Poor customer service
- - Poor service and no follow-up.
- - Staff are busy and rarely call back.
- - Several visits with no fix; they bill.
- - Manager and GM are always busy.
Nothing has changed no one will return my phone call no manager, advisors or technician everyone always busy let them tell or always on lunch and get there phone records over the last few months or last year and see how many times I called there and they returned my phone call, and my truck have been in the shop every few month for the last 2 years
Carl Black of Orlando is worse dealership ever, customer serice is poor no type of customer service. Let them tell they always busy or on lunch or away from desk etc.
They always say they will get back in contact with u never call back. This like my 8th time taking my vehicle there and they stall have fixed it or got it right but the quick to give u a bill. There service department is full drug junkies u can see it in there face and eyes.
The manager and GM there always busy. This dealership need the license taken away
- Poor customer satisfaction poor dealership leadership
Preferred solution: For them to pay this lemon off cause once u go to fixing on vehicle u always fixing and it’s been there like 7 times and counting
User's recommendation: Do not go to this dealership they don’t call back or communicate always at lunch or busy let them tell
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