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New Reviewer

They lied to me about all of my concerns to get me to go home with a vehicle

Don't waste your time or money here. They will take advantage and lie to you to get you to leave with a vehicle. Then are completely rude to you once you call them out on their lies. I have never been lied to so much in my life. This car dealership knowingly took advantage of a disabled veteran and did not care. What's sad is they have a "disabled veteran" as an employee there and he let this all happen. I was told the price of the vehicle I purchased was actually $3,000 more than the asking price on the site. Then I was told they could get me a better deal with their financing department, which was a lie. I was also told if my bank came back better they'd just rip up the original contract and go with mine (I asked 3 times if that was actually the case)...another lie. I was told the cost of the vehicle was about $33k when everything was all said and done...another lie. He did not add in taxes bringing the total to over $37k. The vehicle had sensor and tire issues when purchased and stated I wouldn't take the vehicle until it was fixed. I was told I could have my local mechanic fix it since I live over 90 minutes away but a few days later I found out that was another lie and I would have to bring the vehicle back up there to get these issues fixed. After finally getting approved from my bank for the actual amount owed, I sent them a check. They informed me it was out of their hands because they sent everything to their bank already and I would have to go through them to get the loan switched over. They said I wouldn't be charged interest because it was before the 30 day mark (another lie) and it would be just an easy fix (another lie, I had to cancel this loan and reapply for a refinance hurting my credit again). Thankfully my bank is extremely helpful and have been assisting me in this process. Every employee (Neil & Roy) I dealt with including the manager Juan Bonilla has been extremely disrespectful and rude to me about this situation. I have been yelled at over the phone and hung up on when they got upset. When I tried explaining the situation to someone in finance he continued to talk over me and cut me off so I could not finish my statements. I made it EXTREMELY clear when I was there that if what they were telling me wasn't true I wouldn't take the vehicle, but he reassured me every single time just so I would take the vehicle home that day!!! This has left an awful taste in my mouth about this company and the salesman, Neil Fleischmajer, is the epitome of lying used car salesman. Save your time and peace of mind and avoid this place at all cost.

User's recommendation: Save your time and peace of mind and avoid this place at all cost.

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ID
#3949891 Review #3949891 is a subjective opinion of poster.
Location
Cocoa, Florida
Cons
  • Have no problem lying to get you to sign documents
Loss
$1400
Preferred solution
Apology
New Reviewer

Stay away

CARite of Cocoa - Stay away
bought a car from them and i asked to for them to supply floor mats , i live in st Pete fl so i drove back and they said they would ship them and all they did was lie and lead me to believe they were shipped but they never did. DO NOT BUY FROM THEM AS THEY ARE LIARS
View full review
ID
#1439898 Review #1439898 is a subjective opinion of poster.
Location
Cocoa, Florida
Service
Carite Of Cocoa Customer Care
Pros
  • Way they treat until the sale is made
Cons
  • Being repeatedly lied to
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered

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