Phillip S Lqg

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 Verified Reviewer | map-marker Fairfield, California
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1.0
Carinos Italian - File a complaint
On Friday, April 28 my spouse and I went to Carinos in Fairfield, California. We had a coupon for Buy one get one free. We ordered the Lemon Rosemary Chicken meal but the chicken was burnt. We told the manager, Isabel and she took the chicken for a replacement instead of giving us a new meal because by the time we got the new chicken our other food was cold. We made that complaint but nothing was done for us! When we told the waitress about it, she suggested taking it to the microwave oven and heat it up for us. On Saturday I made a call to the restaurant and spoke with Maria and she told me that I was liar and I just wanted some free food!! Then she proceeded to hang up on me. Ive never been treated so rudely by managers before! I called her back and told her that I was not lying, that we just wanted our food to be right. I explained to her about the coupon that we had because she said that one of our meals was comped but that was not the case. My wife made a review on Google and she received a response from Isabel, but it was not a sincere. I spoke with Geronimo from your Texas restaurant and he was quite courteous and helpful. I would appreciate it if I could get a call. My phone number is +141********. Thank you.
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Loss:
$30
Pros:
  • When it is cooked right it is good
Cons:
  • Rude management tough burnt meats

Preferred solution: Full refund

Comment
Helpful

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