Carilion Clinic
Carilion Clinic Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carilion Clinic has a 1.4 star rating based on 3 customer reviews and consumers are mostly dissatisfied. Carilion Clinic reviews emphasize administrative failures, billing problems, and poor customer service experiences.
Key Takeaways for Future Customers
- Expect long waits and potential issues with insurance verification and billing when researching Carilion Clinic reviews.
- Bring a support person for visits and confirm financial assistance policies before procedures due to reported denials and paperwork delays.
Negative Feedback / Risk Areas
- Frequent complaints about billing transparency and financial assistance denials.
- Reports of poor ER care, delays in admissions, and inadequate treatment of mental health patients.
Positive Feedback
Reviewers note multiple locations and competent doctors at some sites, with Lewis Gale cited as better by some patients.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carilion Clinic has a 1.4 star rating based on 3 customer reviews and consumers are mostly dissatisfied. Carilion Clinic reviews emphasize administrative failures, billing problems, and poor customer service experiences.
Key Takeaways for Future Customers
- Expect long waits and potential issues with insurance verification and billing when researching Carilion Clinic reviews.
- Bring a support person for visits and confirm financial assistance policies before procedures due to reported denials and paperwork delays.
Negative Feedback / Risk Areas
- Frequent complaints about billing transparency and financial assistance denials.
- Reports of poor ER care, delays in admissions, and inadequate treatment of mental health patients.
Positive Feedback
Reviewers note multiple locations and competent doctors at some sites, with Lewis Gale cited as better by some patients.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Financial Assistance Policy & More
- - X-rays: $1500 out-of-pocket; readings vary.
- - Financial aid requires extensive docs.
- - Colonoscopy timing unclear; ride and a chaperone.
1) Recently had x-rays completed that cost $1500 out-of-pocket. First, I don't understand why reading one xray is $100, but reading another x-ray is $300. Second, I call and ask about financial assistance. I share how much I earn and my family size and am told I qualify. Next thing I know I get paperwork asking not only for copies of my most recent paychecks (which I completely understand and agree with as I understand the need to have evidence of what people are claiming), but also all bank accounts, current stock holdings and on and on and on. Frankly, it what became clear to me is that Carilion has created a policy what a very clear intent...DO NOT ACTUALLY PAY OUT ANY FINANCIAL AID!
2) I schedule a preventative colonoscopy. They cannot tell me the time of the appointment, only that it will be morning or afternoon and we'll tell you the day before. Then, understandably, I am told that I must have a ride to and from the appointment. Again, totally get it. Then, I am told I must have someone sitting there during the procedure. Why? Is the doctor going to come out and update them as to when the camera has entered my bowel and then again when it has been removed? And, so I called around. There is a highly reputable medical facility about 3 miles away without this requirement who can actually give me an exact time of my appointment weeks in advance. It's amazing!
3) Follow-up to x-rays...go to see an orthopedic doctor. He recommends physical therapy. I try to schedule this with Carilion. There are no options early than 8 and nothing later than 4 and nothing on weekends? Are you joking? Does Carilion not think people have jobs? I cannot take off in the middle of day for 2 hours (travel time included) for 4-6 weeks straight. And, guess what, neither can most other people.
4) I go to check-in ahead of time for my annual check-up. Guess what, with all the above, with all the charges you have billed me and my insurance carrier, your system states I don't have any insurance provided. Are you freaking kidding me? You charged my carrier over $2k just 2 months ago!!! What is going on there?
Look, the harsh truth is this. I like your doctors. It's the administrative stuff that is just going to *** in a handbasket. And yes, this is based on my experiences, plus what multiple nurses and doctors there I know personally tell me. The sad truth is that the best thing Carilion has going for it is that it feels like Lewis Gale is even worse.
- Doctors are good
- Everything else
User's recommendation: Avoid Carilion if you can...
Very angry
- - Asks why a pacemaker is refused when cardiologists said they needed it.
- - Has a defibrillator, went back to work quickly, and lacks a support system.
I would love to know why I'm being refused a Pacemaker to help me live because l don't have a "support system " to help me!!! I have a Defibrillator l received on my own and went back to work in a week so l don't understand why l can't get a Pacemaker when several Cardiologist said l needed it. I can't help it that I'm very self sufficient
Preferred solution: A operation to receive a Pacemaker
Roanoke, Virginia
Terrible ER at RMH
Patients neglected with food, water, care, and oxygen . Left for hours with nobody checking on them . Leaving non COVID patients in room with COVID for hours with chest pain brought in by EMS.
- There are may locations to choose from
- You can often times hear them bad mouthing clients
- Neglect of er patients
User's recommendation: Don’t go there
Roanoke, Virginia
No room available since Monday. Still in ER
- - Betty Conner, 83, at Roanoke Memorial ER since Monday.
- - She hasn't bathed or brushed teeth.
- - She needs to walk to stay strong, but mostly stays in bed.
My mother Betty Conner has been in Roanoke Memorial hospital since Monday night.
She was admitted and is still in the ER. Today is Thursday.
Shes had no bath!!! Her teeth hasnt been brushed and she needs to get up and walk to keep her strength. The only time she gets up is to go to the toilet. She is 83.
This is ridiculous they cant find a room for her.
I was so hoping that shed get to come
Hope today.
Now she has to stay till tomorrow.
With no bath!!!
I understand if she needs to stay. But please give her a bath .
Would you like to go a week without bathing. Unbelievable!
Preferred solution: Put her in a room and give her a bath Get her up and walk her
User's recommendation: Please go to another hospital.
They don't give equal and good care to all
- - ER in Rocky Mount, VA offered no help for heat illness.
- - Left for Bedford Hospital after they wouldn't help, and I was drug tested.
I went to the Er in Rocky mount VA the only hospital there owned by Carilion today 8/30/20020. I had heat exhaustion.
I never got any help from them I left to go to Bedford Hospital to get help because they wouldn't help me where I was. My mom meet me and took me to Bedford. They thought I was acting out and there was nothing wrong with me. I could hear the nurses saying that I was full of it and what not even after I got dizzy and almost fell they wouldn't help me.
I dialed 911 from the hospital and they told them nothing was wrong with me. I was having chest pains and my lips were black but this seemed to go unnoticed by staff. Thank God for prayer, Jesus, and a loving mom coming to my aid. If you have brown skin and are bipolar don't go to Carilion unless it's something minor or if you have to go pray for someone saved to care for you when you get there they should be ashamed of themselves but there not.
I just as well tell it all almost every time I go to Carilion any of them in my area I am drug tested and given a pregnancy test no matter what I go there for almost.
I have never failed a drug test and have never been pregnant but once 24 or 25 years ago, so basically I am a drug addict, liar, *** and I am bipolar. They don't listen to me most of the time they give me test I don't need and run up big bills I can't pay.
Just because I have Medicare and Medicaid doesn't mean just anything will be paid for. I am tired and frustrated.
- There are may locations to choose from
- Some locations are better than others like lewis gale
- Some locations get you in and out as soon as possible
- Do not always treat the mentally ill well
- You can often times hear them bad mouthing clients
- Sometimes they do unneeded test if you have good insurance
Preferred solution: They need to have better training for employee's and need to also have concequences for folk that mistreat the paying public I say hit them where it hurt's fine them or dock that pay somehow.
User's recommendation: Be wise when and if you go to them and always take someone with you that can stay with you most of the time or the whole time,you will get better treatment with witnesses.
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What is the $1500 out of pocket? Is that part of a deductible on insurance YOU chose?
And if you are going to ask for financial assistance, you play by their rules.
They have every right to know every financial asset you have. Do better.
Oh, you must be a Carilion higher up admin. Haha
Far from it. Just asking a question. You need to stop with the “haha” and lose the chip on your shoulder when asking for assistance.
Like you posted any assistance. Being a pompous *** isn't helpful.