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I ordered a part for my vehicle on CarID.com. The item and I noticed it was drop-shipped from a distributor. I took the part out of the shipping box and discarded the box. Turns out the part was damaged, so I filed a claim online to return it - seemed easy enough. I...
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2.4
#1022156
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My husband and I ordered a Liberty Walk LB Stance Fiberglass front bumper on February 20, 2017 from Carid. When we placed the order, the customer service representative confirmed that the shipping cost for the bumper was $247.93 We asked the customer representative...
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#1021269
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This company is selling products that are not in their Inventory! It took me over a week to not get my product and then i had to call numerous times to get my money back and still haven't gotten my money back. Zero stars, They are still advertizing that they have the...
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1.0
I didn't like
  • Lied
  • Whole experience
  • Very poor customer service and response time
#1020280
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Carid Shipping Service Review

#1024288
1.7
I ordered a product about a month ago and my product has been delayed twice from its shipping date. When I contact customer service they are not accountable for my product being shipped so late I will never purchase anything from this site again it's pathetic.
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Short Review for March 02, 2017

#1015940
1.7
I ordered 2 tires weeks ago, my account shows that the order hasn't finished processing, but it was supposed to ship A WEEK AGO! I've sent several emails, and attempted several phone calls, but I either don't get an answer, or I get the run around. They won't even give me a chance to cancel the order.
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Bakflip Vp Bed Cover Review

#1006931
1.0
I purchased a $900 product and it is missing several components. CARid will not refund or replace the product without the manufacturers approval. Come on CARid! Using your buying power to take care of your customers.
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Short Review for February 01, 2017, Pc_service

#1000877
1.1
What a crock of s*** this place is! Its definitely based out of new jersey!! Bunch of crooks scheming to get your order but never have the items in stock! Theyll lie right to you to get you to buy . f carid
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I had just received the new headlights for my 2014 Jetta. Upon installing them the wire harness insert was broken upon me trying to install. I called CARID and waited about 30 min before someone picked up the phone. once I had explained my case they put me on hold...
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CARiD

CARiD Dear Client,Thank you for taking time to post this feedback. We are truly sorry to know, that the product was damaged during the installation and the manufacturer denied the w...

#1019337
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I placed an order for a radiator hose and the rep said it would ship that day. I didn't receive a shipping notice so I contacted CariD and the next rep said it would ship that day . Didn't ship again . So I tried to contact them to cancel my order and after a 20 minute...
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CARiD

CARiD Dear Client,Thank you for posting this feedback. We do apologize for all inconvenience you had encountered with during this transaction. We do understand your dissatisfaction ...

#1018267
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I ordered a set of wheels and tires on feb. 11, 2017. I called several times after two weeks went by and they said everything was on track and i was satisfied. Then another two weeks go by and this past friday the 3rd, I called again to check on the order and the rep...
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Anonymous

Anonymous Order number is 21017456

CARiD

CARiD Dear Client,We regret to know, that the tires you originally ordered were not available and we do apologize, that you were not informed about it in time. We are sorry for all ...

2.1
#1017945
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I purchased a set of XXR 527 wheels with tires for $1200 off of Carid.com on February 13, 2017 . It had been 2 weeks and the order still was on processing so i decided to send an email asking what was going on with my order. They had gotten back to me and told me that...
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CARiD

CARiD Dear Austinsgarage,Thank you for taking time to post this feedback. We are sorry to know, that the originally ordered wheel were not available, therefore we had to offer you t...

1.5
I didn't like
  • Cancellation policy
#1017758
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I ordered seat covers from CarId made by cover king been in contact with customer Service over a week item(kryptek tactical seat covers) did not fit vehicle horrible customer service tried to say I had installed incorrect when I sent photos clearly showing items did...
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CARiD

CARiD Dear Client,Thank you for taking time to post this feedback. We regret to know, that the seat covers did not fit your vehicle. We do understand your dissatisfaction and we do ...

#1015158
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SENT WRONG HOOD/ NO RETURN LABEL/ THEY HAVE RIGHT HOOD BUT WON'T VERIFY VISUALLY/ SPENT 2 HRS ON PHONE WITH ANNOYING COMMENTARY FROM SOME PRE-RECORDED ***/ SECOND CALL 1/2 HOUR TO BE TRANSFERRED TO CS DEPT. SO WHAT WAS POINT OF ALL THE PROMPTS TO SAVE TIME? I FIGURED...
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CARiD

CARiD Dear skigod,Thank you for posting this feedback. We are sorry to know, that the wrong hood was shipped to you and we do apologize for all inconvenience this mistake had caused...

i ordered a set of lifter springs,front, for my 2010 hyundia santa-fe.i did not recieve the right springs. they cost me $350 total. they are too big around and pass right through the spring holder on the strut. ipaid $350 for something no good to me.can this be...
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CARiD

CARiD Dear Client,Thank you for taking time to post this feedback. We want to first apologize, that the wrong product was shipped. We do understand your dissatisfaction with this ma...

I didn't like
  • Receiving the wrong springs
#1009378
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