Katie H Wvv

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Verified Reviewer
| map-marker Scottsdale, Arizona

This is a SCAM

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This is a scam!!! Just check their *** website and their *** policies. These people are crocks, they have taken thousands of dollars from me. They are completely useless. I am so mad as myself of falling for this. Wish I could give them 0 stars.
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Loss:
$2
Pros:
  • Guy on the phone was nice
Cons:
  • Literally everything i do not have the time to list them

Preferred solution: Apology

Anonymous
map-marker Tonopah, Arizona

Unprofessional

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Stay away from this company! I was told 7 major lies regarding the process with them.

1.

That they would find an ASE certified mechanic for you to go to - incorrect, you have to find them and ensure it's the shop that's ASE certified.

2. That due to me calling in and stating that the first mechanic it was sent to was shady, that they would cover towing to the new mechanic - incorrect, came out of my pocket.

3. Motor Vehicle Services, and the mechanic has verified the broken part, and verified that its covered under my plan and they should be covering it. They will not cover it.

4.

Not only on the call with Cargaurds director heather but the call with MVS, there was a discusaion of an email between the two where heather stated that the issue to my vehicle was preexisting prior to the mechanic reaching out or the inspector viewing the vehicle. Receipt of last service request was shared with them stating no preexisting issues.

5. After calling MVS to cancel policy due to the unprofessionalism, I was told that they weren't covering my claim due to the incorrect date. The rep I spoke with incorrectly (or knowingly) wrote 5/18 instead of the correct date 6/18, which when this was brought to there attention, i requested the director Heather to review the recorded call, it was confirmed I said 6/18.

6.

Promised a rental vehicle... you don't get that until your claim is approved, which will probably not happen.

7. Once I spoke with the director Heather, which I had asked to speak to several times prior, she stated information that did not add up, I questioned her, and she told me I was twisting her words and she would call me back the next day. I had to call in two days later.

She didn't get on the phone but I was told that she was just now reviewing it. She then decided to leave a voicemail stating the same information as two days prior.

It has been 2 months without a vehicle and they have the worst customer service. No compensation for the misinformation, and did not cooperate with the mechanic properly. The Director Heather did not do anything to assist in this and could not tell me specifically why the claim was denied and would not let me speak to the claims adjuster or ispector.

I also caught her in several lies regarding repairs needed that the mechanic had reviewed with me. Everyone involved including Motor Vehicle Services have stated that they didn't want to cover the repairs and lied there way through it.

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User's recommendation: Spend your money elsewhere

christine w Ddv

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Verified Reviewer

Keep finding reasons to deny claims

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Avoid this company at all costs!! I have their highest coverage. My AC line is leaking at the crimp where the metal and rubber meet. They refused to cover it! My contract says they cover all vehicle parts or components, including seals. However, when I called and spoke with them, they insisted they don't cover seals of metal and rubber. What?! My contract doesn't say that!
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Cons:
  • 2 claims denied so far due to loopholes

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid this company!!

Melissa M Phv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst warranty

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Scam!!! Carguard finds every loophole to deny your claim. They ask for service receipts that have nothing to do with your the problem in claim. They dont comply to definitions in the warranty book. Go elsewhere or just save your money instead of throwing it away with Carguard warranty.
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Pros:
  • You think you have protected coverage
Cons:
  • Find ways to deny claims

Preferred solution: My vehicle repaired as paid for in warranty.

User's recommendation: Don’t waste your hard earned money!

Lezley T

Claim for car repair denied 2x

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DoOwner of bmw 2015 X5. The extended warranty company has denied the claim based on my going over 2,000 miles on an oil change. To add insult to injury to cancel the contract I had to go through another company to cancel and that company isnt answering the phone
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Loss:
$1800
Cons:
  • Miss leading

Preferred solution: Full refund

User's recommendation: Do not use car guard for extended warranties

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