
Carguard Administration
Carguard Administration Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carguard Administration has 1.1 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Guy on the phone was nice, You think you have protected coverage.
Cons: 2 claims denied so far due to loopholes, Find ways to deny claims, Literally everything i do not have the time to list them.Recent recommendations regarding this business are as follows: "None now", "Spend your money elsewhere", "Avoid this company!", "Don’t waste your hard earned money!", "Do not use car guard for extended warranties".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carguard Administration has 1.1 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Guy on the phone was nice, You think you have protected coverage.
Cons: 2 claims denied so far due to loopholes, Find ways to deny claims, Literally everything i do not have the time to list them.Recent recommendations regarding this business are as follows: "None now", "Spend your money elsewhere", "Avoid this company!", "Don’t waste your hard earned money!", "Do not use car guard for extended warranties".
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Service
I have tried for over a year to get a refund. I purchased carguard to make a trip to Canada last year.
I had to cancel due to a knee injury. I paid 2,784.60 and 309.40 and you finally sent a refund BUT it was declined by my bank because of lack of money.
DEPOSITED ITEM RETURNED NSF 1st 09901**** # OF ITEMS00001CK#:0000001254 DEP AMT0000200000 DEP DATE081924CK AMT0000200000
Returned deposit item
$2,000.00$2,000.00
DEPOSITED ITEM RETURNED NSF 1st 09901**** # OF ITEMS00001CK#:0000001254 DEP AMT0000200000 DEP DATE081924CK AMT0000200000
Returned deposit item
$2,000.00$2,000.00
Below is what I paid
DEPOSIT ID NUMBER 961744 Oct 2, 2023AMERICAN AUTO CLUB 888-467**** CA 09/29 (...1074)Card-$2,784.60
Card-$2,784.60
AMERICAN AUTO CLUB 888-467**** CA 09/29 (...1074)Card-$309.40
Card -309.40-$309.40 -$309.40
User's recommendation: None now

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This is a SCAM
This is a scam!!! Just check their *** website and their *** policies.
These people are crocks, they have taken thousands of dollars from me. They are completely useless.
I am so mad as myself of falling for this. Wish I could give them 0 stars.
- Guy on the phone was nice
- Literally everything i do not have the time to list them
Preferred solution: Apology
Unprofessional
Stay away from this company! I was told 7 major lies regarding the process with them.
1.
That they would find an ASE certified mechanic for you to go to - incorrect, you have to find them and ensure it's the shop that's ASE certified.
2. That due to me calling in and stating that the first mechanic it was sent to was shady, that they would cover towing to the new mechanic - incorrect, came out of my pocket.
3. Motor Vehicle Services, and the mechanic has verified the broken part, and verified that its covered under my plan and they should be covering it. They will not cover it.
4.
Not only on the call with Cargaurds director heather but the call with MVS, there was a discusaion of an email between the two where heather stated that the issue to my vehicle was preexisting prior to the mechanic reaching out or the inspector viewing the vehicle. Receipt of last service request was shared with them stating no preexisting issues.
5. After calling MVS to cancel policy due to the unprofessionalism, I was told that they weren't covering my claim due to the incorrect date. The rep I spoke with incorrectly (or knowingly) wrote 5/18 instead of the correct date 6/18, which when this was brought to there attention, i requested the director Heather to review the recorded call, it was confirmed I said 6/18.
6.
Promised a rental vehicle... you don't get that until your claim is approved, which will probably not happen.
7. Once I spoke with the director Heather, which I had asked to speak to several times prior, she stated information that did not add up, I questioned her, and she told me I was twisting her words and she would call me back the next day. I had to call in two days later.
She didn't get on the phone but I was told that she was just now reviewing it. She then decided to leave a voicemail stating the same information as two days prior.
It has been 2 months without a vehicle and they have the worst customer service. No compensation for the misinformation, and did not cooperate with the mechanic properly. The Director Heather did not do anything to assist in this and could not tell me specifically why the claim was denied and would not let me speak to the claims adjuster or ispector.
I also caught her in several lies regarding repairs needed that the mechanic had reviewed with me. Everyone involved including Motor Vehicle Services have stated that they didn't want to cover the repairs and lied there way through it.
User's recommendation: Spend your money elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKeep finding reasons to deny claims
Avoid this company at all costs!! I have their highest coverage.
My AC line is leaking at the crimp where the metal and rubber meet. They refused to cover it! My contract says they cover all vehicle parts or components, including seals. However, when I called and spoke with them, they insisted they don't cover seals of metal and rubber.
What?! My contract doesn't say that!
- 2 claims denied so far due to loopholes
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid this company!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst warranty
Scam!!! Carguard finds every loophole to deny your claim.
They ask for service receipts that have nothing to do with your the problem in claim.
They dont comply to definitions in the warranty book. Go elsewhere or just save your money instead of throwing it away with Carguard warranty.
- You think you have protected coverage
- Find ways to deny claims
Preferred solution: My vehicle repaired as paid for in warranty.
User's recommendation: Don’t waste your hard earned money!
Claim for car repair denied 2x
DoOwner of bmw 2015 X5. The extended warranty company has denied the claim based on my going over 2,000 miles on an oil change. To add insult to injury to cancel the contract I had to go through another company to cancel and that company isnt answering the phone
- Miss leading
Preferred solution: Full refund
User's recommendation: Do not use car guard for extended warranties
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