Carfinance Reviews | carfinance.com @ PissedConsumer

Linda S Jvm

About title

Sep 09, 2022

1.0

Updated by user Sep 09, 2022

I have been trying to get carfinance to respond back to my emails to get my car title since June 2022. I have not been able to even speak to a human being.

The automated system won't put me through to speak to anyone without my account number which I no longer have from 2020. It does not reconize my social security number. This is an old paid off account.

I do not what to do. I've considered seeing an attorney.

Original review Sep 09, 2022

Carfinance had a lien on my car title. It was paid off in full in 2020. I cant get a hold of anyone to helo me there.

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Cons:

Very difficult to get a hold of anyone

Preferred solution: Car title

User's recommendation: I do not recommend

Joseph R Ocv

Vehicle

Jun 30, 2021

I am in possession of a vehicle....2014 Ford Focus SE/black.... that I was paying a car note for but had transmission issues from the start... eventually leading to trans failure-June 2020...the car is at my residence... I'm asking that whomever has say so over retrieving this vehicle I don't own... PLEASE COME GET IT OUT MY GARAGE...It can be fixed... needs a new transmission...thank you

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Preferred solution: Let the company propose a solution

1 comment

Guest-2029103

Jun 30, 2021

Wait, you have a loan on a car and you want them to come and get it??? Are you paying them off?? You sound like a financial disaster.

Helpful

Naseem J

Irvine, California

Call the Landmark, Rialto, CA; ASAP

May 07, 2021

LendMark is not accepting the signature on the auto title without the Stamp. Please call them ASAP Thanks

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Preferred solution: Deliver product or service ordered

Anonymous

Guest-2280250

Farmington, Missouri

Lien release

Nov 12, 2020

1.2

I had a loan through you company which was paid off several years ago. I bought a new vehicle and need a lien release. The account # was 700001****269.

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User's recommendation: No response

arlene S Udb

Letter date 11 june 2018

Jun 18, 2018

I received a letter from you dated 11 June 2018. The letter states I have a credit rating of 553 from, I assume, Experian but when I look up my rating on Credit Karma I have two credit ratings of over 700 one is from Transunion at 765 and the other is Equifax at 783. I cannot call you because the number in the letter asks for an account number. The only thing in this letter is a Re: App ID# 411****. I would very much like to speak to someone on this matter since I know my bills are paid on time. I want someone from your agency to explain this to me. I would like a phone number that goes directly to customer service you do not have and account number with them. Again when I call the phone number in the letter it asks for my social security number and my account number of which I have none with you.

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Reason of review:

no phone number without an account number

Preferred solution: call me and answer my questions.

1 comment

arlene S Udb

Apr 04, 2022

Please disregard that June 2018 Letter. I need help now.

Received an email supposedly from Pay Pal thanking me for your service on something I did not order.

I want to speak with someone not chat please. My phone number is 315-835-****.

Helpful

Anonymous

Guest-1196006

Horrible

Feb 23, 2018

1.0

I called in to get the balance to pay off. I made the payment. Then called to see about my title and I am told I still have a balance and I asked what the charges are they couldn’t tell me but wanted me to pay them. The lady was rude and disrespectful. I talked to two different reps and either of them could tell me the same thing. DONT go thru this company the worst I have ever dealt with.

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Reason of review:

Poor customer service

Montague Hwk

Irving, Texas

Unethica Ratesl and Illegal Credit Reporting

Oct 04, 2017

1.0

This company is horrid. They not only charge outrageous interest rates, when you try and negotiate payments and rates with them they extend terms additional 16 months costing thousands more than the original loan. Top top this off, they are re-aging information on credit reports to make it look like missed payments are more current then they actually are. Complete frauds. Do not do business with this company or their parent comany “Flagship”.

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Reason of review:

Problems with payment

Hiedi Aiw

Need my may statement

May 03, 2017

I have not received my may statement called and disconnected

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Reason of review:

Poor customer service

Winthrop Qrh

Issues With Processing Car Payments Online

Jan 04, 2017

1.7

I refinanced a car with Carfinance, always paying with speedpay via Western Union. I get a confirmation email, all seems well. Suddenly I'm getting phone calls from them, it has been two days since I made the last payment and it still has not processed via my bank account. When I check the account online, it now states that the payment I just made is past due even though I have a payment confirmation number for when the payment was made (on time). Not sure why I get a confirmation number for the payment, but their system shows it is bad. If this is indicative of how they are, I will be looking elsewhere to refi the vehicle.

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Cons:

Billing statements not itemized
Bad customer service
Rude customer service

Reason of review:

Problems with payment

Anonymous

Guest-935109

Denver, Colorado

Carfinance Customer Care Review

Oct 11, 2016

Horrible customer service! After I told phone rep to get out of customer service, he said he's not in customer service. I said EXACTLY MY POINT!!! Rude, inconsiderate, untrained, uneducated failures! Refinance somewhere else if possible! Last Rep from their company seemed drunk. Very unprofessional business, seems like they are operating out of someone's garage.

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Reason of review:

Poor customer service

Anonymous

Guest-935858

Dallas, Texas

Short Review on October&nbs-04:00;13,&nbs-04:00;2016

Oct 13, 2016

Carfinance was great until the beginning of this year when they switched to flag ship. That's when i started encountering problems with them.

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Anonymous

Guest-903436

Niles, Ohio

Unauthorized selling or sharing of personal credit file information

Aug 19, 2016

1.0

This company is terrible. I contacted them after seeing them on my credit report. I said remove inquiry and contact everyone you sold or shared info with. They said no, go get a police so I did and went to courtroom and started a civil action against them all. They got all defensive. They said the reason my (said) application did not go through was because all my information was wrong. Hmm? of course it was. It was not me. Car Finance will not get rid of me until all information on all 3 credit files are gone. I will not stop

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Loss:

$1000

Cons:

Entire staff defensive and unreliable

Reason of review:

Not as described/ advertised

Preferred solution: Contact company that sold/shared information with you to remove all information from 3 credit agencies and other companies must do the same

Anonymous

Guest-833766

Atlanta, Georgia

Run for the hills they are horrible!!!!

Apr 21, 2016

1.0

They suck simple as that! I get a call every other month from a very rude "customer service rep" telling my car note is pass due, when in fact I have my payments set up for automatic withdrawal smh.. The last time I asked to speak with an supervisor because I was getting the false "late payment" calls too often and he couldn't even apologize ugh I was told " well people make mistakes, their just doing their job" ! Yes, you are right people make mistakes, but how many times are you going to make the same mistake and I'm pretty sure your job doesn't require you to be so nasty towards people rather that are late making a payment or not. I'm over this company and I really open they are bought out by a better company!

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Reason of review:

Bad quality

1 comment

Guest-1192034

Jul 29, 2016

horrible company. never been late and get harrassed like i'm running from the repo man. payment not even a week late..

Helpful

Jareth Aci

Moberly, Missouri

Carfinance Car Loan Review from Moberly, Missouri

Mar 11, 2016

1.0

Car Finance is basically a predatory loan company. A last resort for desperate people and then they don't wanna bend or work with their customers when surprise surprise there are issues trying to pay the high loan payments due to the outrageous interest rate. Customer service is the most important part of any successful business and this company is a huge heartless failure. Avoid getting any kind of loan through this massive failure of a company at all costs.

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Reason of review:

Poor customer service

4 comments

Guest-1306782

Mar 23, 2017

You are paying high APR because it was YOU who destroyed YOUR credit. YOU were placed with them because the bank's wouldn't touch you with a ten foot pole because of your deadbeat reputation. That's a FACT and YOU know it.

Helpful

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Elayah Nmc

Rocklin, California

Such a Scam

Mar 08, 2016

1.0

This company is a scam. I received a letter from them saying I could refinance my loan and save money. $1,212 per year, in fact. And...6.88% in interest. Looks good until you do the math. My current loan has 39 months remaining at $368. They are offering 59 months at $267. So...multiply it out. 39 @ $368 is $14,352 | 59 @ $267 is $15,753. Sure, I will save $1,212 per year, but I will pay an additional $1,401 over the length of the loan.

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Reason of review:

SCAM

Anonymous

Guest-515636

Chicago, Illinois

JUST REFINANCING NOW

Jul 28, 2014

I appreciate reading everyone's issues with Car finance. I filed bankruptcy discharged 6 months ago and ws paying 23% interest. After paying $2000 in monthly payments I still owed the same amount that I financed my vehicle for, so when car finance offered to refinance at 9% I jumped on it. I am waiting for them to finish the psperwork and payments to begin with them, but with reading everyone's complaints I am worried now. One person said she never missed a payment and they repossessed her car.....yikes! Please leave any messages to me that you feel may help in caseI have issues with carfinance.com

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2 comments

Guest-864066

Sep 01, 2014

They have an A- rating with Better Business Bureau.

Helpful

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Carfinance

Carfinance Overview

About title

Vehicle

Call the Landmark, Rialto, CA; ASAP

Lien release

Letter date 11 june 2018

Horrible

Unethica Ratesl and Illegal Credit Reporting

Need my may statement

Issues With Processing Car Payments Online

Carfinance Customer Care Review

Short Review on October&nbs-04:00;13,&nbs-04:00;2016

Unauthorized selling or sharing of personal credit file information

Run for the hills they are horrible!!!!

Carfinance Car Loan Review from Moberly, Missouri

Such a Scam

JUST REFINANCING NOW

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