Carey And Walsh

Third time Carey &;;;;;;;;;;;;;;;;;;;;;;; Walsh a has been out to fix the same problem. It goes off again within 24 hours. Totally dissatisfied

I replaced the entire furnace. A year later, I had to replace the condensing unit.

After that, I still experienced cooling issues. They sent a technician twice to take a look. He was just walking around smoking all the time. 4 hours later, he told me he found the problem and eh would fix it.

Okay. the following summer, I still had the same issue. Since Carey and Walsh couldn't fix the problem once for all, I decided to call a different company in Yonkers, NY. They claimed they fixed it.

However, I still had the same issue. Finally, I hired Metro Aire in Peeksill, NY. This company was referred to me by local realtor. Within the first hour, They located holes in the refrigerant pipe which is in the crawl space.

The previous two HVAC companies did not even try hard to look at the entire system. All the money I spent on Carey and Walsh was a total waste.

The job was to remove a furnace humidifier. The tech Ralph said he needs a valve for the job so will order it and schedule a second visit.

On the second visit a different tech put the valve on and didn't remove the humidifer because he said he wasn't told about it. I said why would I need a valve then? He said he didn't know. We called the manager Pete I think, and he said he didn't know anything about it, and that Ralph didn't say anything and he has left the company.

I explained what the job is and why the valve etc and he said he knows nothing about it and that I should pay for this visit and I should reschedule for the original job they were supposed to do. I said that's absurd and asked for the owners name which he would not provide. He said he'd look into things and call me but I never heard. Two weeks later I got a bill for the second visit, for double the amount Ralph said the second visit would cost.

Shocking they are in business!!!! No accountability.

Sloppy. How dare they bill me!!

I did my research and I thought I selected the right company to install my new AC. Unfortunately, I blamed myself for doing a lousy research.

Carey and Walsh is definitely not the company to use to install or service your AC. I spent over $12K to install a new AC and it's the worst investment I have ever made. I call them three times to fix the same issue and each time, they keep charging me for their mistake. The unit they installed is only three summers old, including the first summer when the unit was installed and they had to come back to fix the issue only one month after installation.

The owners of the company refused to return calls as well as the service manager. Their competitor repaired the issue. I am definitely not considering them to install my new boiler.

Do not let their cleaver sales pitch fool you. Be a better researcher than I...you will be much happier person.

Commenting on this from 2014.

I just wanted to replace the heater as a precautionary measure.

The tech told me it would cost around $950.00. I told him to schedule it with his company. The next day a crew promptly showed up and removed old and installed new.

They invoiced me for $1420.00 and I told them it was suppose to be around $950.00. They told me they are only the installers. I called their office and they told me the technician should never have quoted the heater, that sales needs to do it.

I paid the bill but will never use them again. Plus, the workmanship was shotty at best. They left brownish water on my garage floor and never cleaned it up.

They came a total of three times to my house. The first time they came and installed a drip pan switch and charged what seemed to be a lot but I was fine with it as long as it was quality work.

Later realized the technician must have used my multi-tool and never returned it. Also, later realized the air condition was not blowing cold air. I had to call for another technician to come out again to check the unit. It turned out the first technician never turned the breaker back on for the condenser unit.

They tried to charge be over $200 for this. The third call was because there was a leak coming from the attic into the bathroom. It turned out to be an unrelated issue and the technician performed zero repairs. He was there for less than a half hour and charged $289.

I was never informed of the higher rate for a Saturday call.

In short, I have lost a multi tool and over $600 and received terrible service. Do not use them!

Dishonest & service is awful

We bought the gas furnace from Carey and Walsh in November of 2011. Now it's January 2012.

We called the emergency phone number and left a voice mail to report that the HVAC system is not working and we have a baby and a kid in the room. We just had the system serviced a few weeks ago by the same company from which I bought the system, i.e. Carey and Walsh. 10 minutes after a woman called back, coldly quoted $275 for a service.

She doesn't care about that I bought the HVAC system from Carey and Walsh only as recently as in November 2011 and she doesn't care about that I just had it serviced. Her only point is: you have to pay $275 to have it serviced.

We spent a fortune on a central air system with Carey and Walsh in Briarcliff Manor, N.Y.. Three seasons later, it stopped working.

On the first service call, we were told it was going to break again but it wasn't fully broken yet. On the second service call, they put on another temporary fix. On the third service call, they finally were able to order the part but it took forever to arrive. Even though the part was covered by warrranty the labor and all the service calls weren't.

We were pretty hot that summer. We're never using them again.

Repair on furnace. Person arrived did not have parts and left because of personal resons.

Send second Tech, who replaced part but needed additional parts that did not have and would not get because needed to come home by end of day. When to local store to get parts with Tech, but they were closed (4:30pm) Tech left and I got the parts and install it myself that evening. Heating did not work, because there was hair in pipes.

Took me a while to get the purge the air myself since I did not want anything to do with this company again. There lost, need to replace two air conditions and I tooking for someone else to do it.

I used Carey and Walsh to install a central air system. They are terrible.

They under designed, put in shoddy, below code equipment, wouldn't repair under warranty, then after the warranty told me to replace stuff, but that it wasn't under warranty (this after I'd told them the equipment was defective). Then they did a fix, and used substandard equipment and fittings, improperly insulated ductwork, and wouldn't come to repair. They are unprofessional, expensive, and very dishonest. Their service is slow and they use substandard materials and don't install up to code.

They are terrible frauds. Stay away.