Carepeutic Online Reviews
Carepeutic Online Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carepeutic Online has a 1.0 star rating from 5 reviews; consumers are mostly dissatisfied, citing poor support and high price.
Key Takeaways for Future Customers
- Read return policy and keep receipts before purchase.
- Expect limited or no contact info and slow responses.
- Product can perform well but may fail; replacement parts like chargers are hard to obtain.
Negative Feedback / Risk Areas
- Frequent customer complaints about no contact information and unresponsive customer service.
- Reports of product defects, denied exchanges, and issues with billing confirmations.
- Customers mention difficulty obtaining refunds or replacements.
Positive Feedback
Some buyers report the massagers work well when functional and provide good relief; replacement charger requests are common.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carepeutic Online has a 1.0 star rating from 5 reviews; consumers are mostly dissatisfied, citing poor support and high price.
Key Takeaways for Future Customers
- Read return policy and keep receipts before purchase.
- Expect limited or no contact info and slow responses.
- Product can perform well but may fail; replacement parts like chargers are hard to obtain.
Negative Feedback / Risk Areas
- Frequent customer complaints about no contact information and unresponsive customer service.
- Reports of product defects, denied exchanges, and issues with billing confirmations.
- Customers mention difficulty obtaining refunds or replacements.
Positive Feedback
Some buyers report the massagers work well when functional and provide good relief; replacement charger requests are common.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No contact info?
- - No confirmation email or order tracking is available.
- - No contact info; $170 charged; I want to know if the order will arrive.
I ordered something from the website a few days ago. Most companies send some kind of confirmation email when you do that to let you know that your order has been received and when you can expect the package to be delivered.
I have received no such email. I went back to the website to see if there was a way to track my order and didn't find anything. Then I tried to find contact information. Again, nothing.
I just want to know if my order has been received and if the product is coming to me. My bank has confirmed that the transaction was processed, so I'm down $170. I'd like to know that I'm getting something for that money.
It tried to order the same product from Amazon and it's been "lost in the mail". Does this company even exist?
- No communication or contact information
Preferred solution: Deliver product or service ordered
User's recommendation: Just shop somewhere else. There's no reason this should be an issue. I've never encountered anything like this before. Another review said this company is like a ghost and I'm inclined to agree.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMachine doesn’t work
- - The product would not charge after one use.
- - There is a no-return policy and returns are not accepted.
- - It was expensive and does not work.
I am extremely disappointed with the product. I used it once and it would never charge again.
No one will take it back as a return.
Everyone states there is a no return policy.
Was a lot of money spent for something that doesnt work.
- Product doesnt wk
Preferred solution: Full refund
User's recommendation: Dont purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReferred by Fingerhut
Have not heard a peep after all that was done to reach out to them.
Virtually no contact or response from carepeutic...it's like the company is a ghost
As of being notified of carepeutic reading my complaint, I have not heard back from any one at carepeutic. Stay tuned
My massage mat is not working and Fingerhut told me to reach out to the manufacturer, but no one answers the phone.
- 0 contact information
Preferred solution: An exchange for the defective massage mat
User's recommendation: The company has virtually no way to be contacted.
this has nothing to do with the brand carepeutic. you should contact the seller fingerhut for refund if you received defective item.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to resolve this issue
If they would just respond back to me I would be happy at this point in time.
It seems that with a good product they would want a good review...
Preferred solution: Full refund
User's recommendation: They have a good product just wish they would stand behind it
Will not let me exchange broken product
- - Gifted Carepeutic Massage Mat; controller won't work.
- - Company refused return or replacement; no receipt; aunt died in motorcycle crash.
I got the carepeutic Luxury Comfort Full Body Massage Mat as a gift from a family who passed away about 2 months later. When I finally unboxed the mat to give it a go I realized the handheld controller would not work.
I contacted the company and explained the situation and no matter what they would not accept a return and replace the product. I was unable to give them the receipt because it was never given to me and my aunt had passed unexpectedly in a motorcycle accident about a month and a half maybe two months later.
- Customer service awful
Preferred solution: I just want the same product that actually works.
User's recommendation: Don’t buy from them! And if you do, make certain you keep your receipts!
this has nothing to do with the brand carepeutic. you should contact the seller for refund if you received defective item from the seller.
Ambler, Pennsylvania
Foot massager doesn’t start
My foot massager which is less than a year old doesnt start. Every now and then it starts and stop immediately. I just cant find their customer service contact number or website
Arms don’t come Alresdy attached
The arms are difficult to attach to the backrest. Need a video. No instructions in the damn manual.
Preferred solution: Show me how to attach arms to the bed rest.
I really like my carepeutic, but I lost my power cord. Where can get another power cord, please?
- - Purchased Carepeutic KH248 Traveler Rechargeable Massager in June 2014.
- - Cannot find charger; needs replacement.
Purchased through Amazon the Carepeutic Kh248 Traveler Rechargeable Truly Hot and Cold Pain Relief Percussion Massager by Carepeutic in June 2014.
Cannot find my charger. Need a replacement. Please help.
my phone number 480-748-****
- Like it but need a charger
Preferred solution: Let the company propose a solution
Purchased massager from Amazon on 6-7-2018 for $194.31.
- - Massager worked well until yesterday.
- - In P1, rollers and water jet won’t work.
- - In P2, functions don’t work.
- - Unplug/replug resets to P1; warranty applies.
Massager worked very well and performed as I had expected until yesterday August 2, 2018. Now in Mode P1 the motorized rollers and the Water jet output will not come on when the massager On button is pressed.
Switched to P2 and the two functions will not work at all. If you unplug the massager and replug it then the motorized rollers and the Water jet output will start in P1. If you decide to turn off either one of these functions during the massage then you have to unplug the massager and start over again. I read in the operation manual that there is a limited warranty from the manufacturer against manufacturing or workmanship defects under normal use.
This massager has been used ONLY for normal use during the two months since I purchased it. I really need your help!
Preferred solution: Let the company propose a solution
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your comment is not true, once you log into your Shopify account, you should be able to contact any sellers. By the way, when you purchase anything from this web site, you automatically received confirmation with what you purchased and how much you pay for. For tracking, you need to log into your account where you are able to see your order with tracking number and track delivery status on carrier's website such as UPS or FedEx or USPS.
I don't have a shopify account and there is no contact information on the website, nor does Google turn up a phone number or email or any contact information. If my comment is not true, then what's the contact info?