Update by user Mar 14, 2021
As of March 2021, Carelinx has not responded. Have been advised by my attny to contact the Attorney General for the state of California. And have been in touch with the Department of Human Services in the state of Tn.
Original review posted by user Feb 11, 2021
In November 2020, I sought a company to provide care for my elderly father. As I live out of state, and several hundred miles away, I utilized online searches and input from medical professionals. I found Carelinx, and after several phone calls and communications, I was assured each and every caregiver was qualified and vetted. I believe they used the term, insured and bonded. In December of 2020, I was provided a caregiver through Carelinx. Within a matter of days I was forced to contact the police as the caregiver was heavily intoxicated ( not my terms, but actual wording of the police report). The caregiver was removed from the home and arrested and charged with several crimes, including illegal drug related crimes. To date, Carelinx has done nothing to address the situation. In addition to a copy of the police report I have statements from RNs employed by Hospice who attended my father and had interaction with the caregiver provided by Carelinx. These statements make crystal clear the individual was considerably less than qualified and in fact guilty of elder abuse and neglect. None of the aforementioned are opinions but rather totally factual. I would advise anyone who is tasked with providing supplemental care for an elderly loved one, not to utilize this company. I would not wish anyone to go through anything like this. Carelinx can dance around the semantics of their employment practices, but bottom line, they provided an individual who was nothing short of a criminal to care for my father. It is beyond the pale they can remain in business. I certainly understand mistakes, but they have yet to make any effort to address this matter.
User's recommendation: This is a company to avoid.