Anonymous
map-marker Austin, Texas

Pending payment

I'm tired of waiting for pay keep getting told my pay is coming This is my last day waiting Canceling my clients till my pay is received
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Shatevia C

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Verified Reviewer
| map-marker Irving, Texas

Update info

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I need to update my email and my phone number because I no longer have access to those contacts can someone help me with updating my info
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Anonymous
map-marker Los Angeles, California

Contact me please

I have been trying to contact ANYONE at Carelinx going on the third week now, , for one I thought I worked for them??? There is a client Im supposed to contact and I dont have there number?

I have called, emailed, left text messages, voicemails and no one has called me back, they owe me8 hours right now of work for a client that Im continuing caring for even though they haven't paid me , I cant go online too there website because Ive uninstalled and reinstalled Carelinx at least 5 times and when I put in my username and password it just keeps loading and nothing happens, Ive used several different devices to do it, so what can I do at this point? Are they a real company? Ive only been working for them 7-8 months should I go on the local news and make my plea? Or take out a billboard?

Any suggestions? Anyone?

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User's recommendation: Speechless

Anonymous
map-marker Wilmington, North Carolina

Been waiting a week for a response for an advisor and/or workers to no avail.

Had a caregiver for two weeks. She was overbooked and did not have time for me. Second visit ten minutes late for doctors appointment. Third time did not even show up no phone calls, etc. Talked to head advisor on Monday and here it is Friday and have not heard a word from Carelinx at all. This is a poor excuse for service when I really need some help. I am in Wilmington, North Carolina and have reported these happenings to Blue Cross which referred them to me. This is a ridiculous way to run a business. Carol Smith 910-690-****
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User's recommendation: do not deal with Carelinx. Not reliable.

Anonymous
map-marker Fayetteville, North Carolina

Just awful customer support

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Incompetent company... hoping Blue Cross stops using this company as a caregiving provider service...
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Sarahjane Rqy

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Verified Reviewer
| map-marker Irving, Texas

Need to update my new number and email.to update my carelinx profile

I don't have a complaint, I was just trying to update my new number and email so I can log in to my carelinx profile.i take care of m dad thru y'all.
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Koal Nnd

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Verified Reviewer
| map-marker The Bronx, New York

Interview

Oh I was set up with an appointment waiting to be called timely courtesy Looking forward to working with the team talked a little bit about myself how Cray just motivated how Im leaving New York to come to Texas and none of my clients want me to leave my job gives me a good recommendation Im highly motivated dependable and loving caring person
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Anonymous
map-marker Chicago, Illinois

Background check

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It been 7 days and still no answer and I was wondering why I haven't heard anything his much longer do I have to wait or can I talk to some one
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Alex H Nfv

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Verified Reviewer

Horrible experience

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Updated by user Mar 14, 2021

As of March 2021, Carelinx has not responded. Have been advised by my attny to contact the Attorney General for the state of California. And have been in touch with the Department of Human Services in the state of Tn.

Original review Feb 11, 2021
In November 2020, I sought a company to provide care for my elderly father. As I live out of state, and several hundred miles away, I utilized online searches and input from medical professionals. I found Carelinx, and after several phone calls and communications, I was assured each and every caregiver was qualified and vetted. I believe they used the term, insured and bonded. In December of 2020, I was provided a caregiver through Carelinx. Within a matter of days I was forced to contact the police as the caregiver was heavily intoxicated ( not my terms, but actual wording of the police report). The caregiver was removed from the home and arrested and charged with several crimes, including illegal drug related crimes. To date, Carelinx has done nothing to address the situation. In addition to a copy of the police report I have statements from RNs employed by Hospice who attended my father and had interaction with the caregiver provided by Carelinx. These statements make crystal clear the individual was considerably less than qualified and in fact guilty of elder abuse and neglect. None of the aforementioned are opinions but rather totally factual. I would advise anyone who is tasked with providing supplemental care for an elderly loved one, not to utilize this company. I would not wish anyone to go through anything like this. Carelinx can dance around the semantics of their employment practices, but bottom line, they provided an individual who was nothing short of a criminal to care for my father. It is beyond the pale they can remain in business. I certainly understand mistakes, but they have yet to make any effort to address this matter.
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Preferred solution: Let the company propose a solution

User's recommendation: This is a company to avoid

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