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These practices should be ILLEGAL. My wife needed a knee scooter for her broken ankle. Carecentrix billed Cigna $795.58 for a knee scooter they paid a medical company $371.00 for. And we were responsible to pay 20% of the 795.58. What. A. SCAM. I hope Carecentrix feels...
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I am a retired government employee with Cigna insurance. I have sleep apnea and use Apria Healthcare as a CPAP supply provider. Apria uses a company called Carecentrix as a biller or liason between Apria and Cigna. My question is about their billing practices. Example;...
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Anonymous

Anonymous I have the same situation with Apria and CareCentrix. The amounts charged by CareCentrix to us are higher than the cost of identical products on the internet. This is one reas...

#1012115
After numerous attempts to work with carecentrix they refuse to work with me and the insurance company. They said that it was my problem and to pay the bill, we needed information from them. I did pay them "good faith payments" until I heard back from the insurance...
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1.9
#1009359

Carecentrix Billing Department Review

#965162
1.3
Keeps sending bills that have already been paid then loses note of previous phone calls and rebills. Customer Service staff is not able to resolve issues or find the payment so they rebill after losing info from bank.
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Short Review for October 18, 2016, Pc_pricing

#939160
1.0
Price gauge un professional also mark up prices
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Carecentrix Nurse Review

#924999
1.1
Carecentrix in Orlando near UCF is a terrible place for urgent care. Over charge patient in the front way above the insurance EOB. The front desk and nurses do not care about the patients illness and extremely ruined to my sick daughter who attends UCF. Why do we allow such practices in healthcare exists?
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Carecentrix Customer Care Review

#914381
1.0
This company is absolute the worst ever. Furthermore they don't care about customer service. No number to even call to ask questions. Then they make you log into an account (with rediculous) password restrictions! Do not use these people unless you have absolute NO alternative!
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My husband had a wheelchair provided from Gulf Medical. We have had the wheelchair for about 9 months and thought it was ours. Today I received a bill for $43 for a copay from Carecentrix. I immediately contacted them about this erroneous bill and was told that they...
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1.0
#1007561
I have tried working with carecentrix for over two years to get a portable oxygen concentrator. I was told by my insurance company I was covered for this but to stay in network had to go through carecentrix. Initially they were very helpful and connected me with a...
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#1004247
I had a sleep study from in 12/2015 that determined the I have sleep apnea and needed a CPAP machine. I knew there was likely to be a small charge when I received the machine. Cigna paid $436 and over 4 months later I received my first bill from Carecentrix. Followed...
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1.2
I didn't like
  • Idiotic billing practices
  • Mafia like practices
  • Price gouging
#1002454
Carecentrix does not billed secondary insurances so I am left with $600 to pay out of pocket and since I cannot get my secondary insurance to pick it up because the paperwork sent by carecentrix is useless, now they put me into collection. WHY does carecentrix even...
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1.0
#1001626
IN 2016 I HAD TWO DELIVERIES FOR MY SLEEP APNEA SUPPLIES FROM APRIA. EVERY 6 MONTHS IS USUAL. CIGNA INSURANCE MAKES APRIA USE CARECENTRIX FOR THE BILLING. I HAVE BEEN TOLD THAT CIGNA HAS A VESTED INTEREST IN CARECENTRIX, BUT I HAVE NOT FOUND THAT TO BE TRUE AS OF YET,...
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I didn't like
  • Billing practices
  • Are frauds and price gaugers
#1001506
I work for a medical device provider that uses CareCentrix and they are by far the worst service I've ever encountered. Half of all orders have incorrect quantities, descriptions, and prices. They duplicate orders for no reason with incorrect information -you submit 3...
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1.0
I didn't like
  • Service
  • Website

Contact Carecentrix

Headquarters Address:
CareCentrix
323 Pitkin Street 111 Founders Plaza, Suite 1003
East Hartford , CT 06108
Phone:
(860) 528-4038
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I am a 15 year CPAP user that needed new supplies when I called I was told that they would need the results from my original sleep study. I explained that those results were no longer available and/or accessible. They said I would need to go get a new sleep study...
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Anonymous

Anonymous My husband also received the run around on getting his new CPAP mask. After weeks of constant calling he finally was able to get a new mask. However, they also send several ...

#980919