I still have not received my goods from Hawaii

I hired a company, Cardinal Moving that told me if I had my items picked up on 10/10 that they would promise delivery by 10/29. Not only did they not show up on 10/10 but it is now 11/1 & still do not have my items & they are saying that even though my items are in LA, it will take 2-3 weeks from today to get them to San Diego. Talk about a company that over promising & under delivers. I have no idea on when my items will be here or when I can expect my goods. I start work on Monday & have no clothes, etc
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ID
#455416 Review #455416 is a subjective opinion of poster.
Location
Waipahu, Hawaii

UNAUTHORIZED CHARGE TO DEBIT CARD

CALLED TO OBTAIN FREE QUOTE FOR SHIPPING; MONTHS LATER NOTICED DEDUCTION FROM CHECKING ACCT FROM CARDINAL MOVING $150. AFTER MAKING OVER FOUR (4) CALLS TO CARDINAL, I FINALLY GOT TO SPEAK TO SOMEONE IN ACCOUNTS PAYABLE WHO WAS VERY HELPFUL AND CUT REIMBURSEMENT CHECK AND PROVIDED CERTIFIED MAIL TRACKING NUMBER. THIS WHOLE SITUATION WAS STRESSFUL AND SHOULD NOT HAVE HAPPENED BUT IT DID AND CARDINAL MOVING PROCESS OF RESOLVING ISSUE WAS TERRIBLE. DISPATHERS WOULD NOT ALLOW ME TO SPEAK TO ANYONE IN ACCTG DEPT AND INSTEAD SENT EMAILS TO ACCTG WHICH IS NO GUARANTEE PROBLEM WAS BEING RESOLVED. MY LAST AND FINAL CALL (#5 OR #6) I GOT TO SPEAK TO ACCTS PAYABLE AND MY REFUND CHECK WAS DISBURSED IN LESS THAN TEN (10) MINUTES. VALUE OF LOSS, $0 BUT DOES NOT INCLUDE MINUTES USED ON CELL PHONE OR TIME TAKEN TO RESOLVE ISSUE FOR UNAUTHORIZED CHARGE TO VISA DEBIT CARD NOR MENTAL/EMOTIONAL/PHYSICAL DISTRESS RELIEF.
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ID
#377940 Review #377940 is a subjective opinion of poster.
Location
West Point, Georgia

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