Anonymous
map-marker Virginia Water, England

MOVING SCAM

BEWARE-PREDATORY BUSINESS ! Cardinal Moving Systems charged me double than they quoted me for a move from New York City to Hawaii. Their agent never came to assess the property that needed to be moved, although they claimed they have an office in the New York area. The salesman from Cardinal Moving Systems gave me an assessment over the phone and told me it will cost me $2664.35 total. That was a lie. On the day of the move, after the moving crew packed everything in the truck, and locked it, the foreman told me I was over the quote and overcharged me for a total of $5650.85 That was $3000 more than quoted and I had to pay, since the truck was packed and locked. Typical moving scam, as I later read on www.moving.com. The fine print contract stipulates that every extra cubic feet will be charged $10. After I paid in full, the moving company grossly mishandled my property and destroyed over 26 items to include Vintage Herodyne Radio, Vintage Gossip Bench, chairs which the moving workers pilled one on top of each other and then wrapped, Tiffany lamp, armoire, an antique Tal Tree Coat rack hanger whose iron hooks were broken in half, crystal glasses, Lennox Abigail dinner plates, antique Gingerbread Wall clocks, not to mention even an antique Hamilton pocket watch that was wrapped in bubble wrap and placed in a cigar box. The boxes were all severely damaged and were proof of how badly my property was mishandled. On top of the quote scam, the moving company added at least $3000 in property damage. I filled an extensive claim in November 2015 and only in June 2016 I received a settlement letter after many inquiries. It was in the amount of $150.60. After all this company has done wrong, now they added insult to injury and offered me $150.60 and a release form to release them from all future claims, law suits, complaints or bad reviews. They can keep their ridiculous settlement and I keep my right to post reviews and complaints to any and all websites or Government Agencies. My advice, STAY AWAY ! Look for a reputable company, that has an office where you live. Cardinal Moving Systems needs to be shut down and all their agents fined for misleading customers.
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Reason of review:
Problems with payment
Jquan Nlm
map-marker Kapolei, Hawaii

Crooked Terms and non-performance of work

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Cardinal Moving Systems - Crooked Terms and non-performance of work
Cardinal Moving Systems - Crooked Terms and non-performance of work - Image 2
Cardinal Moving Systems - Crooked Terms and non-performance of work - Image 3
Cardinal Moving Systems - Crooked Terms and non-performance of work - Image 4
Contracted for a move to Oahu, Hawaii. Their obscure terms give them 45 days from customer's stated 1st avail. delivery date. For us, delivery was 10 days beyond, and boxes were crushed. They refuse to pay claim for late delivery saying it's "business" days, and for damage because they didn't pack it. Trucks & ships do business 24/7 so I discount their exclusion of weekends and holy days. And no, they didn't pack it all, but they ***-sure did crush it. Boxes in pictures were NEW when packed. Do NOT do business with these people unless you want it very late and destroyed, and a denied claim.
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Loss:
$500
Cons:
  • Contract obfuscation
  • Having my stuff crushed
  • Avoidance of responsibility
Reason of review:
Problem with delivery

Preferred solution: Stop hiding behind legalese verbiage and pay the claim I have already submitted.

Anonymous
map-marker Waipahu, Hawaii

I still have not received my goods from Hawaii

I hired a company, Cardinal Moving that told me if I had my items picked up on 10/10 that they would promise delivery by 10/29. Not only did they not show up on 10/10 but it is now 11/1 & still do not have my items & they are saying that even though my items are in LA, it will take 2-3 weeks from today to get them to San Diego. Talk about a company that over promising & under delivers. I have no idea on when my items will be here or when I can expect my goods. I start work on Monday & have no clothes, etc
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Anonymous
map-marker West Point, Georgia

UNAUTHORIZED CHARGE TO DEBIT CARD

CALLED TO OBTAIN FREE QUOTE FOR SHIPPING; MONTHS LATER NOTICED DEDUCTION FROM CHECKING ACCT FROM CARDINAL MOVING $150. AFTER MAKING OVER FOUR (4) CALLS TO CARDINAL, I FINALLY GOT TO SPEAK TO SOMEONE IN ACCOUNTS PAYABLE WHO WAS VERY HELPFUL AND CUT REIMBURSEMENT CHECK AND PROVIDED CERTIFIED MAIL TRACKING NUMBER. THIS WHOLE SITUATION WAS STRESSFUL AND SHOULD NOT HAVE HAPPENED BUT IT DID AND CARDINAL MOVING PROCESS OF RESOLVING ISSUE WAS TERRIBLE. DISPATHERS WOULD NOT ALLOW ME TO SPEAK TO ANYONE IN ACCTG DEPT AND INSTEAD SENT EMAILS TO ACCTG WHICH IS NO GUARANTEE PROBLEM WAS BEING RESOLVED. MY LAST AND FINAL CALL (#5 OR #6) I GOT TO SPEAK TO ACCTS PAYABLE AND MY REFUND CHECK WAS DISBURSED IN LESS THAN TEN (10) MINUTES. VALUE OF LOSS, $0 BUT DOES NOT INCLUDE MINUTES USED ON CELL PHONE OR TIME TAKEN TO RESOLVE ISSUE FOR UNAUTHORIZED CHARGE TO VISA DEBIT CARD NOR MENTAL/EMOTIONAL/PHYSICAL DISTRESS RELIEF.
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