Cardinal Custom Furniture

I can't believe he has the guts to post stuff here as Anonymous. This guy is such a bad human being, such a coward! Man up and face the music. If you’re reading this and you haven’t sent him $ to complete a project for you, don’t. Not only will he not complete it, he won’t even start it. It amazes me that he has the balls to post stuff like this on his website…

Yes, my father was a carpenter too!

19Now therefore ye are no more strangers and foreigners, but fellow citizens with the saints, and of the household of God;

20And are built upon the foundation of the apostles and prophets, Jesus Christ himself being the chief corner stone;

21In whom all the building fitly framed together groweth unto an holy temple in the Lord:

22In whom ye also are builded together for an habitation of God through the Spirit.

Ephesians 2:19-22

Chanse, you are a loser, plain and simple.

My business has been attacked by a person who never purchased an piece of furniture or any other item from me, in fact she was the person whom kidnapped my son in May of 2010, and published the first complaint. I have supporting evidence that would suggest that it is my EX as I have never sold an Item to "Everett, WA" and in fact that is in the location as to where authorities (Kirkland, WA Police) arrested her on June 9, 2011, (3 days after the posting), and relocated my son.

Comment # 4

Thank you S.J., you have been a great customer, and were very supportive in giving me time to complete your order under the giving circumstances.

Comment #3 & #2

Tim S.,

You paid $300.00 down on a "Customized" Bunk bed, and retracted your order, when I requested an extension of time, because A. I was still behind from relocating my son. B. Had a family member whom had passed, and needed to take time away from my business. I am reluctant to refund your full $300.00 deposit as you were made aware on several occasions prior to your purchase including the "Contract" you signed that refunds of the deposit are not allowed after the scope of work has begun. To appease you, I will refund your deposit.

Comment #1

Rachael M.,

Copied are e-mails that you had sent:

Chanse,

First: I think I would like to confirm/clarify what it is that we ordered. We had ordered a twin over full, with stairs. Drawers to be in the stairs and under the full bed. So I was a little confused when you talked about a captain's bed since our original order included drawers under the bed that are "built in" like a captain's bed.

Second: do you still have a connection for the mattresses so we could purchase those to be delivered by you all at once?

Third: it looks like we will not need the beds until the weekend of April 17th (anytime after the 15th). I hope that helps.

Rachael

I then received an email on February 16,

Chanse,

I really need to know what's happening here. The contract was for a Jan 15th delivery date and it's now Feb 16th. And I don't have anything.

I can't wait 10, 15, 20 weeks to get this furniture. My twins are sleeping on the floor with underwear and socks in a laundry hamper because there is no furniture in their bedroom. Furniture that was supposed to arrive last month.

I understand you are ill. But that doesn't explain that last 4 1/2 weeks.

I need to know when I will have this furniture.

Thank you,

Rachael

My Response was:

Rachael,

Maybe I miss read your email, I was under the understanding that you wanted the set delivered tomorrow when you had wrote "I would like to find a way for delivery of my order by the end of the day, Friday, Feb 17th.". When I first took your order I thought I had explained that because of the size of your order it would take some time to build, and the January 15th date was an estimated date, as I had other orders in front of yours. I also notified you and explained that the main bearing in my surface planer went out, the surface planer is the heart of my shop as every board that is turned into a piece of furniture must pass through it, and then through my table saw. I basically had to shut my shop down for two and half weeks due to something that was beyond my control. I also explained that I was having an issue with making the unit sturdy and later realized I miss understood that you wanted a twin on full, and was confused because of your mention of a different model bed so I started out making a twin on twin, once we had discussed the matter of stability, and I realized the error I had to rebuild the lower unit of the bed, that alone is better then a week loss of time and I also thought I explained that because I was redesigning your set to have stairs that takes extra time because there is no way to draw it out on paper and know how structurally sound the unit will be. I have pushed two other orders of with permission from my customers in order to get your order completed. The bunk bed and stairs are 100% complete, dyed, and finished. The dresser, and under bed storage are assembled, and the drawers are being built, and the pieces of the side table are cut awaiting assembly. I have made your order a top priority especially after I found out your situation, and I wanted to make sure the beds were there for your children. I couldn't possible have planned for my son or I to be Ill. I do completely understand your frustrations, and I am working diligently to resolve this issue and get the beds to you as well as complete your order.

Getting back you your last email, hiring someone to deliver the order is only an issue because of set up, If something was not set up right and someone was injured I would not only feel guilty, I would also have to assume liability, and that is something I am not willing to risk.

Again I sincerely apologize for any inconvenience this may have placed you and your children in.

Sincerely,

Chanse DiGiovanni

Ironically even after posting your comment on this website On Feb 17 you sent me:

Chanse,

I have to check to see if someone can be home in the middle of the afternoon today. I know I can not.

So, at this point, let's plan on a delivery date for the entire order. Do you deliver on the weekend? So the weekend of the 25/26th? Or would it need to wait until Monday the 27th?

If it turns out that you can deliver on Friday, the 24th, that would be perfect but I am building in the expectation that something will happen to delay a Friday delivery. So if Friday ends up working, fantastic and a pleasant surprise. But if not, I'll have the expectation of the weekend or Monday.

For pictures, my cell is XXX-XXX-XXXX. Thank you.

Rachael

With all this, you still felt it was necessary to post a negative comment on this website?

Custom Quality Handcrafted Furniture is an art and a skill, and in order to insure that my custom get's every penny out of his or her order, sometimes projects (especially large projects) take more time then that of which is written on a piece of paper, which is also mentioned on my company website. I ALWAYS inform the customer of delays and because of these complaints, I have completely removed the section giving a date of completion from my contract.

I hope viewers can understand that there are always two sides to a story, and a website like this allows a consumer to complain, but is unfair in a business standpoint, in that it took almost a full year that I was slandered in the initial posting by a consumer who doesn't exist.

I am currently in the fight to receive my furniture from Cardinal. My children are currently sleeping on mattresses on the floor because of a divorce and the owner of Cardinal couldn't deliver on time. He couldn't even deliver 6 weeks late! As for the contract: the situations beyond his control are WORK related per the contract. Supply issues, etc. The contract does NOT cover issues of a personal nature that would impact a delivery date. Professionals have ways for personal situations to not interfere with work.

The owner of Cardinal is not a professional businessman. Like other posts have stated, he is full of excuses. Right and left.

I want my furniture and I'm not getting it. Correction: I NEED my furniture and I'm not getting it. I'd love to be able to comment on the quality of it. But, I have NOTHING in my house to judge.

I am beyond frustrated, angry, and tired of dealing with this.

His son was abducted? That's a new one, and one of the best "excuses" to date. Here is the list of excuses that Chanse has given me:

-His uncle died and he was stuck in northern MN for two weeks because he rode to the funeral with his parents. While in northern MN he did not have any cell phone reception.

-His son has special needs and his daycare provider has quit.

-Earlier he told a customer that his wife was sick. Well now he must not have a wife because he told me that he is a single dad.

-He didn't want to deliver the product to me because the traffic would be too bad due to the opening of deer season.

-His truck is still broken down.

This guy spends more time thinking up excuses than actually working on the products. I just hope that nobody else will have to do business with him ever again and have to deal what we have gone through.

Never do business with this guy! He has has my money and will not return it to me.

I placed an order with this Chanse DiGiovanni from Cardinal Custom Furniture for bunk beds. After MANY excuses about why he hadn't completed this I finally had to give up. My kids were actually outgrowing their beds and I had to buy them from somewhere else. I couldn't wait around for who knows when.

I am currently in the process of taking this man to conciliation (small claims) court in one final, desperate attempt to get the money back from him that I put down on this project. Please don't make the mistake that I did by giving him your cash.

It seems to me the poster of this original comment is indecisive if they are pissed or not! I myself have placed several orders with Cardinal Custom Furniture and I too was one of his customers during a two month span in which my order was delayed to to some personal struggles the owner was going through.

Be he always maintained contact with me, as it sounds like he did with you. In his contract article 11 clearly states he can not be held accountable for delays beyond his control. I do not know what it is you ordered yet you yourself admit that the quality is superior, so I fail to understand your complaint. Life happens, you were also probably unaware that his son was abducted during the middle part of April?

Yet the owner continued to push to fulfill orders, including mine. You say he is incapable of telling the truth, yet I fail to see where you feel he was dishonest?

I will continue to do business with Cardinal Custom Furniture, the price is exceptional and the craftsmanship is far more superior then anything I've found at any furniture store!