CarCovers

Just had a conversation with CarCovers.com... Worst company ever !!

I bought a car cover was on the car for a few months and is falling apart. The inside material is flaking and falling apart, the cover is under "warranty" so I made a claim. You can not talk to anyone they won't call you back. They admitted the cover failed but now want me to pay a portion of the cover and shipping !!!

Shipping was free when I bought it and again only a few months old!!

Do yourself a favor and stay away from CarCovers.com they are worthless... Please pass it on to anyone you know

I bought Platinum Shield Car Cover for my Porsche in 2020 which is parked outside. I also, ordered the "Gust Strap Wind Protector".

I paid $207 for the whole kit.

The clips for the straps only lasted 6 months, they are made out of cheap plastic that can't handle to cold weather. I got them replaced, but they keep on breaking (they only lasting 6 months (if that)).

The Strap only lasted 14 months, both of them stretched out some much that it did hold the cover down. I went to Home depot and replaced them with much better quality ones.

The lock and cable started to rust after one month. The lock stopped working after 6 months and cable is still putting rust marks all over the car cover.

Now, the problem with the Platinum cover:

1) It's not water proof, it still lets water through.

In the winter the cover will stick to the cold metal of the car.

2) After 12 months the cover started to deteriorate. The lining started to separate from the top cover. Which caused tears and holes in the cover. After just 24 months I have over 20 tears and holes in the cover.

3) The cover has green mold on it and I can't wash it because the cover will separate more.

CarCovers.com Warranty: They want me to pay to have the cover shipped to them.

They will take up to 30 days to inspect it. Then if they replace the cover or not I have to pay to have it shipped to me. The worst part is that when they receive the cover, if I contact them about the cover they will delay my claim.

Here's the quote from their email: " Emailing before the 30 business days have passed will cause the ticket to be pushed to the back of the queue.".

PLEASE DO NOT BUY ANYTHING FROM CARCOVER.COM!!! YOU HAVE BEEN WARNED.

I purchased a new car cover for my 2021 GMC Jan26,2022. I received a baggy car cover that was not the fit for my vehicle.

They have pictures and the box numbers on the item received. I have not heard from them and even asked for phone call. No response. The car cover does not fit.

They are a SCAM company please review my issue before you purchase from them. My only recourse is to contact my credit card company and file a complaint to get my money back. They even violate their own written policy for refund if they ship the wrong item they state that a refund or exchange.

But because of bad service I requested a refund, no refund. Believe you donot want to be tied up for hours with these bad business practice fro this car cover company