Manufacturer: Carchex Category: Warranty Clear all filters (16 of 16 reviews match)
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My radiator went out and Is covered under my warranty, after a phone call to review my issue, told it won't be covered.VERY VERY disappointed!! I tell MANY people to get your warranty cause I think you guys rock. But now i'm not going to anymore. Especially after this....
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CARCHEX
CARCHEX

Mr. Phalaket,We have received your review and will be reaching out to you to discuss your recent claim. In review of the claim, your repair was approved for $3246.16 to repai...

The dealer wants to replace the transfer case or differential (not sure which is the issue)car chex/royal wants a tear down to see point of failure and replace the bad parts. Which means more days downtime without my car and nothing is fixed. The dealer states that it...
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CARCHEX
CARCHEX

Thank you for your review. While we understand your frustration with your current claim, the claim cannot move forward without a teardown to verify the cause of failure to you...

1.0
I didn't like
  • Everyone i talk to i tell them of the bad sevice
  • Do not honor the warranty
  • Failure to listen to the needs of the of customer
#1003471
Reply to reviews
Purchased an extended warranty though these people and my truck is at 106k miles with transmission failure, they have denied my claim to repair my transmission all together and can't get a straight answer from anyone it's a big run around ! Scam ! I am now stuck with a...
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Bleerea
Bleerea

I'll have to send a email to my local news to warn others of this scam warrenty company as well

CARCHEX
CARCHEX

Thank you for expressing your frustration regarding your transmission claim. We would love to be able to discuss this matter with you and help resolve any issues with your cla...

Carchex Car Warranty Review

#922343
1.0
Una compañia que para vender te dicen que todo cubre y cuando llega el momento nada esta incluido en la garantia. Son unos mentirosos. No hay honestidad. Very disappointed.
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Carchex Car Warranty Review

#877680
1.7
Didnt want to repair or replace the visual damage on my 2010 c63. Adjuster also came and toke pictures of it. Cylinder head left bank. Fraud company. They wont loose money even if it means screwing over paying customers
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Carchex Car Warranty Review

#874106
I got a 3000 dollar warenty whit them and my car had a problem with my controll arms. They denied the clam saying in 6 month my arms should not go bad smh. When you ever know when something breaks on time on your car. I did complain and waiting on answer now ,do need my car i would been better off just safe that money every month for getting my car fixed.
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Carchex said an inspector had to come out. He was scheduled to be there on 11/3. Did not come. 11/4 - showed up, took a few pictures. It is now Monday morning, 11/7/2016. No contact from CarChex or Royal Admin. whatsoever. Not to dealership, nor to me. Called...
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Anonymous
Anonymous

Sent to Carchex from a reputable site. Reviews tell all. Not going to call them

Anonymous
Anonymous

Thanks for the info. I am looking for a 3rd party vehicle warranty for my Mercedes and see Carchex listed on many sites as the go to company for extended warranties but this t...

1.7
I liked
  • Finally paid for what was covered
Reply to reviews

Carchex is a scam you spend 3000 for a warranty and they dont wanna pay for any repairs you may need .. its basically getting plowed by a hit n run driver , where you get screwed in the end anyhow..stay away .. and to think i was recommended by a friend prior to...
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#932746
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i brought thr truck at a used car lot less then 6k miles since purchased in 2015 no issues or engine lights but when they have to fix something its a previous condition according to them yet when i asked why dont they send an inspector proior to starting the contract...
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purchase a warranty through a company called Carchex which happens to own or be affiliated with Royal Admin. In the beginning Carchex / royal admin honored two items that were pertaining my 2007 m6 that I purchased with about 56k. This vehicle happened to be my daily...
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CARCHEX
CARCHEX

Dear Mr. Wells.Thank you for sharing your claims experience on your CARCHEX Vehicle protection plan. I appreciate the opportunity to address each of your claims concerns. In r...

1.2
I liked
  • Paid for two claims
I didn't like
  • Misrepresented
  • Denied claim
  • Unfair practice
#921978
Reply to reviews
And even though i purchased the titanium package bumper to bumper which includes car rental . They are making me feel as if im getting work done that is not needed . Wow i purchased the warrenty to avoid what im dealing with now . I cannot get a rental untill there...
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Anonymous
Anonymous

May have been better off saving the monthly payments to carchex and paying for the repairs on my own . I definitely would be driving my truck by now .

Claim submitted for covered part was denied without reason Company: Car Chex, Royal Administration Services Problem Claim denied for Engine Oil, Gasket replacement which is written as covered part in contract. Claim not approved for Replacement of Rear upper arms...
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1.0
I liked
  • Failed
I didn't like
  • Misleading
#915640
Reply to reviews
Carchex shame on you! Your agent told me this was a "bumper to bumper" coverage plan only to find out that you pass the buck to Royal Administration Services who then says they cannot be held accountable for Carchex statements. Further, Royal seems very adept at...
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