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phanfare screwed me over again. What a horrible investment I made 12-13 years ago. I have years invested in comments, crops, edits, organization, tagging, etc. all lost with the attempted migration to smugmug that they have forced me to as phanfare is going out of...
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1.0
I didn't like
  • Closed the doors on a business that i am hugely invested in
#1037063
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Carbonite bought out Evault (which was wonderful no complaints there) but when I upgraded my computer to windows 10 the tech came on my computer to upgrade the software because I had one that was real old. He said it wouldn't work with system 10. Now my bill went from...
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1.3
I didn't like
  • Overcharging
#994844
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It's my fault for not reading the fine print. But I purchased a 3 year contract and have had problems restoring. Trying to do individual files was impossible because of limitations on size/number of files. I was unable to do a full restore because of my slow internet...
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2.6
I didn't like
  • Inability to restore by file and refund policy
#963787
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I have had Carbonite for 2 years. PRIOR to purchasing it I specifically asked if I would be able to back up my outlook files and have them restored. I was told yes. Fast forward to my first reinstall of data due to a computer issue....YES I have my outlook files but...
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Anonymous
anonymous

I do not like the auto renewal they do even after you tell them no! Every time you renew they stick auto renewal on there. Then you cannot contact them even with chat. They...

1.2
I didn't like
  • Lied to about backing up my data and having access
  • Being lied to and refusal of company to accept responsibility
#955549
Reply to reviews
Basically the same story as everyone else here. Incomplete backup. Incompetent "tech support". When they couldn't figure out the issue they fake an accidental disconnect and blamed it on me. Not once but twice. Of course they respond with the typical canned response...
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1.0
I didn't like
  • Lack of support and being lied to
  • Tech support giving up and blaming me
  • Restore process or customer service help
Reply to reviews
I have been using Carbonite for years and I was happy with them because they would talk with me on the phone when I had an issue. However, recently (in July) my hard drive died. I had a backup from March on the time machine and knew for sure that Carbonite had my...
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I didn't like
  • Being lied to and refusal of company to accept responsibility
#931708
Reply to reviews
I HAVE BEEN USING PHANFARE FOR 10 YEARS, AND IT'S BEEN A GOOD, NOT GREAT, SHARING SITE. SINCE CARBONITE ACQUIRED PHANFARE, CUSTOMER SERVICE IS NON-EXISTENT. I HAVE BEEN TELLING THEM OF THE ERROR MESSAGE THAT POPS EVERYTIME I TRY TO ADD PHOTOS - SYSTEM NEEDS TO REFRESH....
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Anonymous
Greg Baker

carbonite/phanfare screwed me over again. What a horrible investment I made 12-13 years ago. I have years invested in comments, crops, edits, organization, tagging, etc. al...

Anonymous
Anonymous

I'm pretty sure Phanfare is dead. They haven't had developers for years. They've moved to cheap hosting and never got around to make sure all the features worked before clos...

1.3
#918646
Reply to reviews
Carbonite only uses Internet Explorer, which is not working on my computer so I am paying for back-up even though it isn't doing it. The agents knew the cause of my problem, they knew how to fix my problem, but under company policy are not allowed to actually help the...
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Anonymous
Anonymous

so... someone told you that IE is required in order for your backup to function, but you don't care enough to fix it? and yet you say your backup is super important. strange. ...

1.9
#853026
Reply to reviews
After over 30 hours on the phone with them, the best they were able to do was restore about 60% of my files. I have lost more than $25,000 not to mention the time spent "trying" to restore files that they finally admitted they do not have. Others have had trouble with...
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1.2
I didn't like
  • Tech support giving up and blaming me
  • Lack of support and being lied to
#844776
Reply to reviews
I got an email saying there had no back up on Carbonite for three weeks. After fruitless trying to reinstall, i called their Tech Support whose suggestion was that my computer is broken because he couldn't remote into my machine, he couldn't figure out why i could...
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3.2
I didn't like
  • Tech support giving up and blaming me
  • By saying i must have a broken computer
#842326
Reply to reviews