Susan Hcr
map-marker Brunswick, New York

Shotty Service

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Brought in car after hearing and feeling a noise and a hard shift feeling. Was told there were several leaks in the transmission. Dealer had to take motor out to fix it. Said it would take 3 days but i had to wait a week for the ONLY tech they had to come back to work. All work was supposed to be under warrente. I get a call that the found breaks were bad bushings and something had to br fixed or i couldnt drive it. Then i was told i shouldnt be upset because i was getting $2000 worth of work for fee.What??? I called after a week. I was told the tech accidentally broke a part while fixing another and i didnt have to pay for that. The total with tax was figured out as $980. 5 days later when i couldnt get a person on the phone. I went to get my 5 year old crosstrec and the price was $2000plus. I asked for manager hr wasnt there so they said. The service desk person Eric wasnt there nor was the tech. This was monday. No one with any athority was there. They would call. No call. After 2 1/2 weeks. Still no car. Im not paying for the broken part or the labor it took. I will never go to Carbone Subaru in Brunswick New York again.
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Reason of review:
Poor customer service

Preferred solution: Price reduction

scott l Rnc
map-marker Greenwich, New York

Won't go back for another car

Bought a car at Carbone Subaru in Troy on January 5th. I was very pleased with my experience there in 2014. This time was a whole different story. It took 3 hours and 45 minutes to pick up my car from the time I was told to be there. Floor mats I had purchased were not in the car. There were many other issues I had, and I received a survey a few days later. I submitted those concerns and requested a call from a manager. Here it is January 22, and still no return call. I have called them and Carbone corporate several times, no manager call. I have also been trying to find out the status of money I am owed from the deal. I have made several calls to try and track this down. Finally told today that they will overnight me a check. Debbie, the receptionist and only one I have been able to reach, has been very helpful, but no one else can return a call. I told several people in 2014 how happy I was with Carbone, it won't be the same story this time. It's so rude that no one even can take five minutes to return a call.
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Reason of review:
Poor customer service
1 comment

Please elaborate upon the "many other issues" for the sake of information. We have the floor mats and some money, how much money and for what reason ?

Four hours of someone dawdling away your time is absurd ; any idea about the delay ? (something wrong with the car ?) .

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