Carbon Health
Carbon Health Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.3 star rating based on 1 customer review; consumers are mostly dissatisfied. Rating distribution is unfavorable. Pros note available Covid tests but hidden fees. Cons include refusal to refund to Medicare, exam charges without consent, and poor phone response.
Key Takeaways for Future Customers
- Read Carbon Health reviews before booking and verify billing and insurance processes.
- Confirm scope of visit to avoid unexpected exam charges and ask about refunds up front.
- Expect limited reliability from customer service for appointment or billing help.
Negative Feedback / Risk Areas
- Unexpected bank withdrawals and unexplained billing entries raised Carbon Health customer complaints about billing transparency.
- Charges for physician visits or Medicare-covered services were posted without clear consent, complicating refunds.
- Reports that the clinic does not answer its phone and has poor customer service.
Positive Feedback
Website and location are valued and the clinic provides Covid testing access when available.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.3 star rating based on 1 customer review; consumers are mostly dissatisfied. Rating distribution is unfavorable. Pros note available Covid tests but hidden fees. Cons include refusal to refund to Medicare, exam charges without consent, and poor phone response.
Key Takeaways for Future Customers
- Read Carbon Health reviews before booking and verify billing and insurance processes.
- Confirm scope of visit to avoid unexpected exam charges and ask about refunds up front.
- Expect limited reliability from customer service for appointment or billing help.
Negative Feedback / Risk Areas
- Unexpected bank withdrawals and unexplained billing entries raised Carbon Health customer complaints about billing transparency.
- Charges for physician visits or Medicare-covered services were posted without clear consent, complicating refunds.
- Reports that the clinic does not answer its phone and has poor customer service.
Positive Feedback
Website and location are valued and the clinic provides Covid testing access when available.
Oklahoma City, Oklahoma
Charges
I have $138 dollar withdrawal coming out of my bank account from Carbon Health and I have no idea what this is for. As far as I know there are no carbon health medical centers in my area.
Los Angeles, California
Very bad. I refused treatment for an ear infection. Np wanted to use a STOOL SOFTENER. Hydrogen peroxide is the proper medical treatment.
Probable ear infection. Fever and pain for over a week.
Got worse with swelling of face. NP incompetant, she thought my tonsils were removed..No.
User's recommendation: Look for a clinic elsewhere!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Marcos, California
Beware, this practice charged an exam fee for a Covid test.
- - Doctor assistant visit occurred without my wife's consent.
- - Carbon Health charged a $400 exam fee.
- - Medicare notice lists a $400 new patient visit charge.
Beware, this practice charged an exam fee for a Covid test.
It was difficult to find an available appointment for a Covid test during the second week of January. Fortunately, Carbon Health Urgent Care had an opened San Marcos appointment for Monday the next day, January 10, 2022, and one for Thursday, January 13.
Yes, in early January, it was long lines at Cal State San Marcos walkup testing or long waits for clinic and drug store appointments. My wife and I grabbed these relatively early appointments; however, an early appointment became a BIG mistake.
I am the insurance holder, double coverage, so that I can write about my wife's experience. For the Monday Covid screening, an assistant took my wife's blood pressure, temperature, and oxygen level. My wife told the assistant that she only wants a Covid test.
The assistant replied that a doctor assistant will be right back to do a visit. Again, my wife told the assistant that she only wants a Covid test, no doctor visit.
After 15 minutes, a doctor assistant came, checked my wife's heart, asked questions about her symptoms, and said an assistant will be right back with the Covid test. The doctor assistant visit WITHOUT my wife's consent lasted 3 minutes total.
Learning of Carbon's business practices, I canceled my appointment.
On January 20, my wife inquired Carbon about the visit and charges.
The following day, January 21, Sharina Manalili, a Carbon representative replied, "I am only seeing a covid test visit and there was no physical exam done. However our clinic does perform vitals before being swabbed and talking to the clinician.
I also checked your bill and it was only for a Covid test and no physical exam charges."
I assumed an exam had been settled. However, my wife just surprisingly received a January 31, 2022 Medicare Summary Notice that lists, "New patient office or other outpatient visit, 30-44 minutes, Amount Provider Charged $400.00, Approved Amount $103.77, Amount Paid $103.77."
Wow!
Even though my wife and I did not directly pay the $400.00 Carbon charge or even the $103.77 approved charge, my wife and I believe Medicare or insurance should not pay for a dubious exam without a patient's consent; my wife has demanded that Carbon Health return the $103.77 to the payer but without success.
Please be CAREFUL with Carbon Health
- Available covid tests but hidden fees
- 3 mins exam without consent is billed for 30-44 mins
- Carbon will not refund back to medicare
- Does not answer its phone
Preferred solution: Full refund to Medicare
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