clayton c Xxr

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Verified Reviewer
| map-marker Los Angeles, California

Poor Material Used

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CarAutoCovers - Poor Material Used
CarAutoCovers - Poor Material Used - Image 2
Carautocovers.com sells covers for autos and trucks. They have a life-time warranty for materials and craftsmanship. The cover I ordered was an upgraded one. 7 layers, blah, blah, blah. It lasted only 6 months and has turned into a rotted, flaky, molting mess. Pure garbage. They will not refund any amount of money because their policy for returns is 30 days? They will send a new POS cover to you for $30 that will likely last another 6 months? WTH? So they have this little scam of $30 every 6 months to keep you buying more crap. Stay away from any online cover store because you can't inspect the quality and they obviously don't care about their product. My belief is that most the covers online are all made with the cheap-ass material this store sells. Beware
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User's recommendation: Stay away from the products sold by this place and others that look the same

Kathlene P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arbuckle, California

Shipping fees on replaced covers under warranty

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I bought a cover from CarAutoCovers.Com with a 5 year warranty. I have had it less than 6 moths and it has already torn. The site states Once you've bought a car cover with us, you'll never have to worry about buying another one, since we will ship you a new one! When I contact them I was told they will replace the cover for free but I must pay $30 for shipping. Under the warranty there is no mentioned there will be a charge for the shipping especially when the site already offers free shipping on all covers for customers. I was told it is their policy even though it is not on their site. I think their warranty is misleading I now have to pay $30 for a cover I paid $109 for. I feel I should receive my replacement cover with no shipping fee. They need to update their site to inform their customers up front that there is a shipping fee when they send a replacement under their warranty. I would not recommend this company to anyone due to this issue. Shipping
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Preferred solution: Free shipping to replace faulty cover

User's recommendation: don't buy from them

Howard K Zpc

Trying to get an exchange for the correct cover and receive a Royal run around.

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The cover ordered was in error and was for a Chevette and I need a cover for a 1976 CORVETTE. I refused the delivery as instructed by someone in your sales department. You should have the package. The person I just talked to told me to take pictures of the shipment. THE BOX HAS BEEN RETURNED UNOPENED. Take pictures of what !!! I have been to about 8 of your web sites and get no place. I HAVE PROBLEMS DEALING WITH STUPID! All I want is an exchange for a incorrect cover which was returned as directed so I can get the correct cover. Why someone would want to cover a Chevette I don't know. Please exchange the returned cover for the correct one. That is all I want. Thank you Order # 50020****, Shipment # 250023**** Howard Kirschbaum 15502 Sycamore Hill Magnolia, TX, 77355 Phone 281-450-****
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Loss:
$119

Preferred solution: Exchange for the corredct cover. I will then leave you alone and never hear from me again.

User's recommendation: Not at this time now that I am PISSED !

Melecio Qbw
map-marker Saratoga, California

Car Cover from CarAutoCovers.com was inferior and they will not honor their lifetime warranty

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Car Cover from CarAutoCovers.com was inferior and they will not honor their lifetime warranty
Car Cover from CarAutoCovers.com was inferior and they will not honor their lifetime... - Image 2
Car Cover from CarAutoCovers.com was inferior and they will not honor their lifetime... - Image 3
I purchased a car cover from CarAutoCovers.com in Mar 2014, order number 10000****, on Oct 2015 I notified them that the cover was turning white and depositing white powdery particles on me and my car and I would like it replaced, on 10/19/2015 they informed me they would replace the cover if I send $20 to cover shipment of the replacement cover, I called and charged the $20 to my Visa card. Since then they have taken my $20 and have not provided a replacement cover, all I get is robo-replies to my emails.DO NOT BUY ANY COVERS FROM THIS COMPANY, THEY ARE LIARS AND CHEATS THE SELL AN INFERIOR PRODUCT, DO NOT HONOR THEIR WARRANTY AND TAKE YOUR MONEY.
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Loss:
$166
Cons:
  • Do not honor their warranty
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

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