Mikal S Cmz
map-marker Van Buren, Arkansas

Follow up on a damage point. No effort at all to process my claim on company end. Been over a month and can't even get any contact from site or district manager. Finally got in contact with corporate

Car wash damaged my wife's Tahoe. No return contact. Visited site Atleast 8 times still no contact with management. Just getting the run around. At this point the site manager doesn't want to make face to face contact with me bc I would rather bust his mouth than talk to him about it now. Major *** show!
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Preferred solution: Fix the damage

User's recommendation: Beware bad customer service

LaDonna L Yeu
map-marker Memphis, Tennessee

Refund my money back.

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Refund for a cancellation I had put in for & they still took my money off my card after I had cancelled.
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Preferred solution: Full refund

Eric L Wod
map-marker Warrington, Pennsylvania

Car Wash USA -- Where the Customer is Always Wrong

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Car Wash USA -- Where the Customer is Always Wrong
Rarely have I encountered a business that cares so little about its customer's satisfaction. The main reason that my wife and I have taken our cars there is convenience -- it is the closest car wash to our home. However, we have both had very bad experiences dealing with them. In terms of quality of car washing, they are poor to mediocre. If are will to accept their shoddy workmanship without complaint, then everything will go smoothly for you. However, if you make any complaint, they turn hostile, accuse you of lying and refuse to do anything to accommodate your concerns. For instance, I recently brought my car in and paid for their best wash -- "The Ultimate." As it was going through the automated wash, I noticed that there was no soap at the initial wash phase. I immediately told the cashier and he told me to tell the manager at the end if my car wasn't clean. After they were done, I looked at my vehicle and it was still filthy. I told the manager what I had observed and his response was "I don't believe you." Yes, he actually called me a liar to my face! I then asked him if he could run it through the wash again. He refused and just walked away. I will never go there again.
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Reason of review:
Poor customer service
1 comment

they should do something about this issue. report them to fox 29 news

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