Car Rental Express
Car Rental Express Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Car Rental Express reviews show a 1.0 star rating from 1 review and consumers are mostly dissatisfied, citing a high price level and poor customer service.
Positive Feedback
There are no positive recent comments; recommendations advise avoiding booking with this company.
Negative Feedback / Risk Areas
- Frequent Car Rental Express customer complaints about billing and being charged before confirming rental.
- Unreachable customer service and voicemail-only sales support.
- Website issues preventing reservation changes and long hold times.
Key Takeaways for Future Customers
- Expect issues with billing and contact; verify charges and refund policies before booking.
- Consider calling the actual rental agency directly rather than relying on the site.
- Review alternative providers if membership perks or reliable customer service matter to you.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Car Rental Express reviews show a 1.0 star rating from 1 review and consumers are mostly dissatisfied, citing a high price level and poor customer service.
Positive Feedback
There are no positive recent comments; recommendations advise avoiding booking with this company.
Negative Feedback / Risk Areas
- Frequent Car Rental Express customer complaints about billing and being charged before confirming rental.
- Unreachable customer service and voicemail-only sales support.
- Website issues preventing reservation changes and long hold times.
Key Takeaways for Future Customers
- Expect issues with billing and contact; verify charges and refund policies before booking.
- Consider calling the actual rental agency directly rather than relying on the site.
- Review alternative providers if membership perks or reliable customer service matter to you.
Okotoks, Alberta
Adding a day to my reservation
Trying to change my reservation to add one day was impossible. I hate this website.
I spent two hours trying to change my reservation. The people at this website are impossible to get a hold of.
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges before renting a car
- - Booked rental; told debit cards accepted.
- - Agency says they accept debit cards only.
- - Card charged; support unreachable; advertiser runs rentals.
I booked a car rental thru this company and was informed i could use my debit card, but when i contacted the actual car rental agency, they informed me that they only accepted debit cards. Car rental express charged my debit card already, and when attempting to call them, customer service goes to voicemail and sales goes to voicemail.
So youre not able to actually reach anyone by phone.
Horrible experience!!! Do not rent with them, they seem like theyre the company handling your rental, then you discover that theyre just an advertising agency after your card is charged and youre given false information about the actual agency youre renting from.
- Misleading information
- Charged before rental
Preferred solution: Full refund
User's recommendation: Do not book a car thru this company!!!
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If you are going to travel and not have a credit card, you need to be booking directly with the branch you are renting the car from.