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Car Pros Kia Huntington Beach

Car Pros Kia Huntington Beach Reviews

www.orangecountykia.com
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Car Pros Kia Huntington Beach Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Car Pros Kia Huntington Beach reviews show a 1.0 star rating from 1 review with 100% unfavorable feedback and recent recommendation to "Do your Kia buying elsewhere."

Positive Feedback

Some staff responded quickly to requests, including a prompt home visit to test-drive an SUV, indicating responsiveness in customer service.

Negative Feedback / Risk Areas

  • Multiple customer complaints cite unresolved toll billing and refusal to reimburse a $64 toll violation.
  • Service issues include incomplete work, paint damage, and incorrect or crooked badge replacements.

Key Takeaways for Future Customers

  • Review Car Pros Kia Huntington Beach reviews and customer complaints before buying or scheduling service.
  • Document billing and service agreements to protect against disputes over refunds or repairs.
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Car Pros Kia Huntington Beach - Did not complete service and replaced unwanted sticker...
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Bruce H Khf

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Verified Reviewer
| map-marker Irvine, California

Ripped off

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AI Highlights
  • - Zawar Beck of Car Pros Kia Huntington Beach offered an at-home SUV visit.
  • - I bought the SUV on 10/22/22; the dealer refused to pay the $64 toll.

I asked Zawar Beck salesman At Car pros Kia Huntington Bch, CA if he would bring an SUV to my home to see if it would fit in garage. I also said i will not pay above msrp.

He was at my home in 25min. He drove the toll road on 10/21/22. He did not have a transponder. I bought the SUV on 10/22/22.

I was cited for a toll road vioation of 64.00 Car pros KIA HUNTINGTON REFUSES TO PAY AND DEMANDED PHOTO EVIDENCE of Zawar using the Do youtoll road without paying.

Zawar said "I do not work there anymore. He refused to pay the 64.

Loss:
$64
Cons:
  • Lost money

Preferred solution: Full refund

User's recommendation: Do your Kia buying elsewhere

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Anonymous

Did not complete service and replaced unwanted sticker logo crooked

AI Highlights
  • - Logo removal damaged paint and left holes; back shows two Stinger logos, one crooked; $150 charged for unfinished work.
Car Pros Kia Huntington Beach - Did not complete service and replaced unwanted sticker...
Car Pros Kia Huntington Beach - Did not complete service and replaced unwanted... - Image 2
Car Pros Kia Huntington Beach - Did not complete service and replaced unwanted... - Image 3

on MAY 8th I took my car to Kia Car Pros Huntington Beach. long story short I asked them if they could remove Kia logos and replace the two logos with the other style logo presented on another kia stinger vehicle.

their exact words were "no problem" will take an hour and half.

however Sadly after almost 3 hours they couldn't Remove the KIA logos without blistering and chipping the paint on my 2018 Stinger. AND They claimed they "didn't know there would be two holes behind the Oval KIA Logo. I had to leave the KIA dealership/service dept. with the back of my car chipped, blistered and no logo. ALEX a minimal employee, Also told me it was my responsibility to fix the holes but they would fix the paint bc that part was their fault. After 4 business days (actual time without a car 6 days total Friday-Wed.)

we picked up the car Wednesday night the paint looked fine however They put "stinger" on the back of my car twice and one of "stinger" logos is CROOKED

so now my car says "stinger" twice on the back and one of the logos is crooked.

in order to get my car back they made me pay $150 dollars for unfinished work. on the invoice they put customer is happy with results which is FAR from the truth bc we sat in the service dept going over their mess up plus I was force to pay.

the smaller "stinger' logo was intentionally put back on and put on crooked bc they new I didn't want it on and would have to pay someone else to remove it.

Reason of review:
Order processing issue
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