Worst experience with Car Line. Noobs at work.

Recently I purchased car from car line Stafford va. This dealership has bunch of most unreliable sale rep. Poor management, not at all organized, no sync between sales rep, they don't stand on they words. Three situations to explain- 1) held 200$ as deposit to get the vehicle pre-purchase inspection and promised to refund if I purchase the car but never refunded the cash.2) Had to talk to several sales rep sr management to get title and tag. After one month they had my permanent tag and delivered it to home address after 3 days even though I paid 50$ for overnight FedEx shipping. Didn't provide me tracking number to find if it's fedex issue or ignorance of dealer. 3) Promised to fix few repairs before purchase but never bothered to fix it once they had my check in hand. Lot of running around the dealer is expected to get your work done. Even though I purchased car at below market price for a good deal I strong recommend to not associate with this dealer. Given an opportunity I would rate them zero out of 5.
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ID
#1044256 Review #1044256 is a subjective opinion of poster.
Location
Stafford, Virginia
Service
Car Line Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
New Reviewer

NEVER buy from Car Line in Stafford, VA

ATTENTION!!! ATTENTION!!! ATTENTION!!! DO NOT purchase from this business, complete crooks!!! They sold my son a MERCEDES BENZ for $8,000, and its's gonna cost him that same amount or MORE before he can get any use out of the vehicle SMH. Just PURE EVIL to do a young innocent man this way, it sickens me to think that my child is such a model and law abiding individual, but unfortunately trusted these fraudulent individuals who disgustingly ripped him off like this. We have countless text messages from the owner claiming to have fixed this and that, but nothing was ever done minus them somehow masking major engine issues, they’ve even gone as far as to spray paint in the dash to cover the should’ve been lit engine light, to indicate problems from the start.
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ID
#918048 Review #918048 is a subjective opinion of poster.
Location
Stafford, Virginia
Product
Mercedes Benz Car
Cons
  • Being cheated outta my money
Reason of review
Damaged or defective
Loss
$7500
Preferred solution
Full refund

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