Car Doctor Auto Center

So I went here one time over a year and a half ago to get my car fixed; I believe I got them to install a new alternator. All was well, and the price wasn't too bad.

So the next time I had a problem, I figured I'd use them again. HUGE MISTAKE. I left my car with them, and they called me later in the today to tell me I need a new control arm. I asked how much, and the price was a little high, but I told them to go ahead.

Pete ( I think that was his name, middle-aged spanish guy) called me back and said it was fixed. . Anyway, I come back in and pay, I leave. While driving, I am having the same issues as before.

I pull over, and actually call my friend who is a mechanic. I tell him I am about to take my car back, but could he look at it first and see what the heck is going on. He is in the area and stops by, he says they replaced a control arm. The upper.

But the lower one is bad. Perhaps they changed the wrong one, or they didn't diagnose that both were bad. Long story short, he rides up with me to the shop. We tell them I'm having same problems.

I wait in lobby because he says they will look right now and let me know, and he says the other control arm is bad. My friend says, well can we see the other one? How could you not see both are bad? He says they can't do that and that he needs to stay out of his customers business.

My friend says its not like that. Pete brushes him off and says hes going to fix it, but itll be charged again. So even though he diagnosed and gave me an estimate saying only one was bad, now he says both are and they neeed to fix and hes going to charge me. I get really mad and say thats ***, and pete says no need for bad language.

I say I want to see the bad control arm, he says they already threw it away.

I ask to go in the bay to look, and he says I can't do that. I told him give me my car back and shove a lugwrench up your *** and walked out.

Took my truck in for state inspection and they firsts failed me for 2 issues that were totally false, trying to charge me $400+ for new headlights. Checked them myself afterwards and found they had been popped out of the glands and only had to be popped back in....

Then they found a brake leak and fixed it, however now my brake pedal is soft after they said they bled the brakes twice.

They made my truck less safe to drive than when I took the vehicle in and never fixed the brakes. Will never use their services again and would never recommend this shop.

Severely overpriced AND THEY TAMPERED WITH MY VEHICLE. After getting our vehicle fixed for one problem we took it home and noticed another part of the vehicle had been tampered with. Turns out this happened again with a friends vehicle. She took it to the shop, paid several hundreds of dollars and months later the same problem. She went to another shop and they said the work that was done previously was horrible. These swindlers should be out of business.

Please save yourself from paying way too much money. Lake Ridge Auto Care right down the street is much more professional and the price was almost a grand less than the corrupt car doctor.

I just had to post something about this shop and the work they did. I was in a jam when my truck broke down on the side of the road.

The first people I called was the local ford dealership. I was told that they could tow it in but would not be able to look at for at least a week. I told them I was heading home to SC and that I need to get home as soon as I can and that a week wait time was not acceptable. I then called Car Doctor Auto Center and spoke with Ken.

Told me that he would get my truck towed in and see what could be done. Within the hour a tow truck showed up and took me to the shop. When I arrived I meet with Ken and took all my information and informed of the charge for diagnose, which I have no problem with. I should mention all of this happened on a fri afternoon, they got my truck in and after a few hours came back and told me that the aftermarket computer that was installed on my truck before I bought it, had gone bad, once it was unhooked and everything put back to normal, my truck ran GREAT.

The tech stayed late to help out, and Ken is a really nice guy, helped reduce my stress, made me feel welcome, and very comfortable. I also have to mention that there is a awesome little dog there named Peka, I spent a lot of time playing with and petting her. This is the best time I have ever spent at a car repair shop.

I really wish they were in my home town.

do not trust pete ladies (if that's his real name) and don't go there alone. pete is not as innocent and friendly as you may think he is.

he will lock you in the garage and proceed to assualt you. HE IS NOT TO BE TRUSTED and other woman have dealt w/ this first hand. HE IS A SEXUAL OFFENDER and will be forced to register with such a title in the coming months. Do not trust him if you are alone with him.

HE IS NOT TO BE TRUSTED.

His "friendly" smile and demeanor are nothing but an act. Ladies beware.

When I took my Hyundai Sonata in for service they told me it was time to replace the serpentine belt. A few days later I was driving to work and the engine "exploded." I had the car towed to a dealer who said the engine failed because the belt broke.

It cost me over $7,000 to replace the engine and Car Doctor refused any responsibility.

I took them to court but because the damage was more than $1,000 I could not use small claims court and I could not provide "evidence" to "prove" that the broken belt caused the engine failure. Don't trust your vehicle with these people.

I took my Chevrolet Suburban to Car Doctor to have my brakes inspected because they were making a slight squeaking noise. I dropped it off about 11 am and my husband followed me and drove me home. By 4:30 we realized they had not called us to we went up there. Their sign said they were closing at 5:00, so I suspect they were just going to close with my truck still there.

When we arrived, we waited 25 minutes in the waiting area. I guess they stay late when they think they're going to make $3,300 off someone.

They finally called us back to the "back office" where they proceed to tell us that we need FOUR (4)new BRAKE PADS and ROTERS. Then they told us it would be $1,100. (we just had the front brakes replaced 10k miles earlier). When we told him that, he just blamed it on the repair shop we had gone to, and told us they were crooks.

So, although I fully believed him, we were not comfortable with the cost, and did not feel comfortable that Friday evening for them to proceed with the work. We told him, no thanks, maybe we will be in touch. Thank goodness!

Then as we are leaving, he says, oh there's something I forgot to tell you. Your front axle seals are leaking. That's going to involve "dropping the whole pumpkin" so that cost will be $2,200. I said, "In addition to the $1,100 for the brakes???" He says, "Yes, and you may as well do both at the same time and save money on the labor."

Took my car to my dad the following week, and had his mechanic check it out. No seals leaking; 85% of brake pad remaining on front, roters are perfectly fine; rear brake pads were about 80% down and would pass inspection in December, but since he already had the vehicle, we decided to go ahead and have them done. I think we were just so elated that we

had not paid $1,100 !!!!!

Our total cost for this maintenance/repair was $205 !!!

.....for a total cost savings of $3,095.

His name was PETE and he is a CROOK !!!!

DO NOT TAKE YOUR VEHICLE THERE.

Thanks for your time in reading this.

Took my car in for state inspection. Instead of passing or rejecting the car they enumerated $1,900 in repairs and told me I had to do them "if I ever wanted to pass VA state inspection."

Took it to another inspector. It passed without a single repair being done. Filed a complaint with the VA state police.

An inspection is an up or down thing. They can pass or reject you. It's inappropriate to leave you sitting while they come up with repairs for you if you didn't ask them to. Coming up with fictional repairs and trying to convince somebody they're necessary, however, takes it to the next level of criminal. Using a state inspection as a vehicle for this sort of criminality goes even further.

$1,200 in repairs they said I needed were to the "power steering." I drive a 1995 Honda Civic DX. It has never had power steering. They also claimed I needed my front alignment done. I had just had my front alignment done.

Stay away. They are dishonest.