Barbara H Lys

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Verified Reviewer

The remote doesn't work

The remote I ordered doesn't work I would like to know why please let me know why it isn't working . You didn't send anymore instructions
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Loss:
$46

Preferred solution: I would like to know why the remote doesn't work

Paul C Zll

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Verified Reviewer

Horrible customer service

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Updated by user Mar 12, 2022

No one from the company has reached out to me so far. I am stuck with these remotes that will do nothing for me.

This is not what I ordered and I do not want them. This is a horrible company to deal with - ZERO customer service.

Original review Feb 10, 2022
I needed two original remotes for a Toyota Matrix. The website has pictures of the refurbished remotes that show the logo and FCC ID number. That is what I ordered. What I received was the aftermarket remotes with no logo but they were the same price. I called support and they wanted me to send back the remotes before they would ship me the correct ones which I need now and not days from now. Now I have to ship back the incorrect ones on my dime to get a refund on my purchase. I would never do business again with a company that does not own up to itsD mistakes. These are NOT what I ordered and that is NOT my fault. Horrible customer service.
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Pros:
  • Cheap prices and fast shipping
Cons:
  • Misleading photos and description of products

Preferred solution: Full refund

User's recommendation: DO NOT trust the pictures on the site. They are misleading.

La a Ejv

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Verified Reviewer
| map-marker Lexington, Kentucky

Shipped defective product

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Ordered on line 2 replacement key fobs. Neither worked because the back fob was missing critical metal ring and spring that connects to the lock/unlock and alarm buttons on the front.

Called the company, they offered a partial refund. Did not want to refund the initial ship charge. Granted it was only $3.51, but why should the customer pay for shipping when the product is defective? The customer service person was not helpful, he was not rude, he was just adamant that I had to pay the freight because he said the "warranty" has passed.

This is not a warranty issue-I never got to use the fobs- they were defective from the start. I disputed it with my cc company and got a refund for the freight. This company has horrific reviews on many sites for junk product, horrible customer no-service and general bad conduct as a business.

Don't use them for anything!!! Why would you lose a customer over $3.51 and have the wrath of a dissatisfied customer go to every complaint site they can find and blast your company's bad behavior?

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User's recommendation: Do not order from Carandtruckremotes.com 866-690-****

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