Bernard M Cje

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Galt, California

Car remote I purchased had a bad battery.

Contains 1 confidential file for company representatives

Purchased a FOB for my 2015 Cadillac SRX when I got it programed at Batteries Plus they said the battery had only 20% life left It cost me $29.00 for them to replace the battery I would like to get a refund for the new battery.

Bernard Missouri

(209) 271-**** Cell

missouridevelopment@***.com

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User's recommendation: Make sure the batteries are fully charged when purchasing remotes.

Barbara H Lys

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The remote doesn't work

The remote I ordered doesn't work I would like to know why please let me know why it isn't working . You didn't send anymore instructions

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Loss:
$46

Preferred solution: I would like to know why the remote doesn't work

Paul C Zll

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible customer service

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Updated by user Mar 12, 2022

No one from the company has reached out to me so far. I am stuck with these remotes that will do nothing for me.

This is not what I ordered and I do not want them. This is a horrible company to deal with - ZERO customer service.

Original review Feb 10, 2022

I needed two original remotes for a Toyota Matrix. The website has pictures of the refurbished remotes that show the logo and FCC ID number.

That is what I ordered. What I received was the aftermarket remotes with no logo but they were the same price. I called support and they wanted me to send back the remotes before they would ship me the correct ones which I need now and not days from now. Now I have to ship back the incorrect ones on my dime to get a refund on my purchase.

I would never do business again with a company that does not own up to itsD mistakes.

These are NOT what I ordered and that is NOT my fault. Horrible customer service.

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Pros:
  • Cheap prices and fast shipping
Cons:
  • Misleading photos and description of products

Preferred solution: Full refund

User's recommendation: DO NOT trust the pictures on the site. They are misleading.

La a Ejv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lexington, Kentucky

Shipped defective product

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Ordered on line 2 replacement key fobs. Neither worked because the back fob was missing critical metal ring and spring that connects to the lock/unlock and alarm buttons on the front.

Called the company, they offered a partial refund. Did not want to refund the initial ship charge. Granted it was only $3.51, but why should the customer pay for shipping when the product is defective? The customer service person was not helpful, he was not rude, he was just adamant that I had to pay the freight because he said the "warranty" has passed.

This is not a warranty issue-I never got to use the fobs- they were defective from the start. I disputed it with my cc company and got a refund for the freight. This company has horrific reviews on many sites for junk product, horrible customer no-service and general bad conduct as a business.

Don't use them for anything!!! Why would you lose a customer over $3.51 and have the wrath of a dissatisfied customer go to every complaint site they can find and blast your company's bad behavior?

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User's recommendation: Do not order from Carandtruckremotes.com 866-690-****

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