Capital One keeps taking payments even after full payment

Even though the account was full paid they still continued to take payments, stating I was supposed to stop the direct payments. Well I did ask that they be stopped, but they still took another one and then said it would take 30 days (or more) to refund my money, with no interest. Capital One has enough money and they do not need my overpayment. They take advantage of customers by using their money to earn interest in their accounts, but not pay interest when it is due to a customer. My full payment had already overpaid my account and then a subsequent payment was taken. I had to argue with a Supervisor,, who finally relented that I could complete a form and get my money back within 3 days!! They are full of ***
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#507303 Review #507303 is a subjective opinion of poster.
Albany, New York

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