Andrew P Hgq

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| map-marker Lewes, Delaware

Bait and Switch business

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Updated by user May 13, 2021

Only update I have currently is the business gave my wife and I a release to not sue them and they'll give me approximately $1100 of my deposit was a $5000 deposit. wow.

Original review May 13, 2021
It's almost pathetic how many seemingly fake/new profiles are leaving 5 star reviews with next to no reviews under their belt. This company literally was a bait and switch scam; they stole approximately $4,000 when we backed out prior to them starting to build anything. Horrible business practices. they made so many promises verbally, once it came time for them to put it in writing they pulled the "well this is our standard contract; everything else we'll put into an addendum for you shortly" and go figure; they didn't. They management there made threats to not build our home late into the process which would've cost us several more thousands of dollars in deposits/inspections/surveys we did on land we were purchasing for the potential home (construction loan is land + home build combined) among other problems..... My wife and I were interested in getting our dream home built by them; after being torn between Capstone and another builder we took a leap of faith on capstone and have wholeheartedly regretted our decision everyday since... This organization has to be one of the worst bait and switch businesses I've had the displeasure of working with. From lies in the beginning to purposely omitting information on the contract claiming "oh we'll just put an addendum on it, no worries!" BEWARE of this builder. We were told for an 'on your own lot' build that we would get $10,000 credits on closing costs specifically. come to find out on contract signing day that was not included and they claimed they'd look into it and addendum it later as we discussed; among many other financial promises. Imagine the disdain we felt when later they acted like it never happened, claiming they only did $10,000 for specific builds and apparently ours did not qualify. To make it better; they threatened to take a majority of our deposit before anything was built, even though they don't complete their end of the bargain! I can finally understand why they give almost $3,000 in credits to people not using realtors now; it's so they can bait and switch people on contracts more easily and steal their deposits. To make matters worse; as time went on and communication between capstones representatives and myself became worse as they were hard to reach via phone calls...More issues arose with promised items being switched on us last minute - as the phrase "bait and switch" suggests. We were promised a nice tiled corner tub in our upgraded bathroom we were paying $9,000 extra for. This was supposed to be of a specific brand that Capstone cheapen out and tried to bait and switch it with a smaller, cheaper, uglier variant that my Wife and I were not happy with, and that tiling was no longer included with! The inconsistencies don't stop there! When we received our welcome paperwork on our overpriced home build we were cheated into; the papers they provided us said things that should be standard in their builds. They apparently decided they were going to remove all the "standards" they sent via e-mail and go off some different list of what they wanted to give us based on how much money we were spending and what credits they already gave us. I'm unsure what kind of business decides to invalidate their own documents they provide to their customers to push harsh When we finally started getting completely fed up with all the lies and inconsistencies from the management team at Capstone, we were threatened with the idea of not having them build our home and take our deposit! After many months of the lying, cheating, and worsening the deal for us, they had the audacity to threaten us that which would've defaulted our loan on our land costing us THOUSANDS more than they already have by their current business practices. To my surprise, Capstone is still in business. I wouldn't recommend anything about Capstone except for people to stay away like the plaStay Stagu
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Preferred solution: Full refund


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