Capri Holdings

On 5/15/22 I purchased a Michael Kors purse from Dillards, within a week it fell apart. Dillards replaced the purse and within another week or two int feel apart again.

I was told by Dillards Customer service that at this point I was to contact the manufacturer for warranty, as this was a brand new purse.
I contacted Michael Kors,on multiple occasions, had to jump through hoops to even get any type of help. I eventually received help via email, I let customer service know what had happened as well as where the purse was purchased from, therefore they knew everything with regards to what had been going on with this purse.
I was advised that I needed to send the purse back to Michael Kors, at my own cost, to be reviewed for warranty. All requested documents as well as tags were sent back to them as well for review.
On 11/12/22 I received an email that they received the purse for review, an email that had my case number on it, the email stated that I would be contacted 3-5 business days with an update with the next steps.
On 11/15/2022 I received my purse back in the mail. Which tells me they didn't even look at it as that is not even 3-5 business days.

There was a service note within the box that stated: FG services is only able to repair product which is manufactured under license Fossil Group and Sold by authorized retailer.
I called and spoke with a Michael Kors representative and was told that the item was not sent to the right address, however the address I sent it to was the address provided on their website. Not to mention, I received an email on 11/12/22 stating that my item was received by their warranty department.
Never once in any email communications with Michael Kors Customer service was I ever given an address in which to send the purse to, therefore I searched the Michael Kors website for the warranty and found the address under their warranty section.
I have Been left on hold waiting for a manger on multiple occasions with regards to this, I have had CS reps answer and then hang up on me, making me have to call back.

I now taken this to the BBB and I am seeking my purse to be repaired or replaced under the warranty, as well as the reimbursement for the shipping that I paid to send this item to be sent to them. As well as compensation for any other fees accumulated to send this purse back to them again.