Jura Capresso Iced Tea Maker

We bought this ice tea maker from Bed Bath and Beyond but when a piece snapped out of the pitcher during making the tea, the company blew us off. Thank heaven for BB&B who said they would stand behind it. I hope they throw this company out of their stores. The pitcher looked good but when you put ice in it then hot water on top, sooner or later it is bound to have issues. I even put the ice in a ziplock bag and put it in the pitcher so it didn't drop in so hard but even that did not prevent it from breaking. Not shattered, as if I hit it, just a piece of glass popped out. Definitely a manufacturing defect
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#800037 Review #800037 is a subjective opinion of poster.
Indio, California
Reason of review
Poor customer service

Capresso Coffee Maker

Capresso sold us a model 303 refurbished unit for about $45.00. It broke recently, and when we requested a warranty claim, they said we'd have to ship the unit to them in NJ. Now we're close, so I asked to drop it off there. Nope, gotta send it in. It'll cost at least $15, maybe $20 to ship, and it requires a fairly large carton which has to be strong enough and padded enough. For a $45 machine? I don't think so. This warranty stinks! Customer service could care less when I told them I won't be back! They're perfectly happy to see me go to another product!!!
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#444997 Review #444997 is a subjective opinion of poster.
New York, New York

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