Capitalize
Capitalize Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Capitalize has 1.3 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "No to got with u guys", "I do not reccommend".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Fullerton, California
Cause I'm pissed off with you guys and about to take my money somewhere else
*** have someone call me now call me you guys have *** bad customer service. You guys are our bad at communicating like Im *** fed up with you guys. If you guys dont *** call me back Im gonna take my money somewhere else.
User's recommendation: No to got with u guys
Chicago, Illinois
Subscription cancelation and refund
I recently purchased your plus membership, and the results were 0. It did not do what it was said to do, and it kept asking me to repeat the same steps I had previously done.
I spent hours trying to get it to find my old retirement funds and setting up an IRA with no results. I kept having to repeat steps over and over again and it did absolutely nothing. I would like a refund of my money.
Also, the fact that there is no Customer Service number or email on your site and that I have to google to find it is completely unacceptable. I would like my $75 refunded for poor services.
User's recommendation: I do not reccommend
Hi there, Thanks for your feedback here. At Capitalize our goal is to help customers find old 401(k)s and make the rollover process easy.
We’re disappointed your experience didn’t meet our high bar. Our Customer Experience team would love to make this right for you. We have refunded your payment - you should have received a confirmation of this via an email from our payment processor.
If there is anything else we can do to make this right, please don't hesitate to contact us at experts@***.com. Best, The Capitalize team
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Hi Jameah, Thanks for your feedback here. At Capitalize our goal is to help customers find old 401(k)s and make the rollover process easy.
We’re disappointed your experience didn’t meet our high bar. We didn't find an account under your name Jameah Tku, but our Customer Experience team would love to make this right for you.
Please reach out to us at experts@***.com for assistance (we respond to most customer inquiries within 1 business day!). Best, The Capitalize team