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I originally was an ING Direct customer and became a CO360 customer after the merger. Everything was great for the entire experience, until today. Five days ago I lowered my checking account balance to $100 & my savings account balances to $0, and put everything else...
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#1017605
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I have been a longtime customer with CapitalOne360 (even since before it was CapitalOne, ING Direct) and used the ACH money transfer to make personal payments with no problems for years. Sometime in the past six months or so they rolled out another money transfer...
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Anonymous

Anonymous I agree, the P2P System is horrible and does not work most of the time, keep getting something is wrong error " So Helpful"Please fix Capital One or moving to another bank.

2.9
#1014999
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Joined CapitalOne360 along with my son to be able to do realtime money transfers to him at college. Then they changed their system to hire an outside site to administer those sorts of things, calling it P2P (payments to another person) and it doesn't matter that the...
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1.0
#1014571
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Capital One 360 Customer Care Review

#1005010
1.0
I've spent all day trying to transfer my my money to purchase a car and the bank kept banning me! The customer service was absolutely unhelpful and unprofessional. Garrett (489400) a Principal Coordinator of such unprofessionalism is absolutely useless. The bank just don't want its customers to be happy- no worries, I'll go to the bank with more adequate service.
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Capital One 360 Account Review

#970280
Terrible!! Absolutly Terrible!! My account was overdrawn and they charged me $35 overdraft fee, Fine, but 2 days later they switched the order of my transactions around and charged me 5 $35 overdraft fees. I was sooo pissed. I spoke to The head manager Tommy who refused to acknowledge and fund me back my money. .... Bunch of CROOKS!!
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Short Review for November 22, 2016

#959398
1.2
Capitalone360 decided to freeze my for No apparent valid reason. They wanted to close my account while money is on hold. I was told that they will close my account & return my money in 10 days, after 3 weeks I'm still waiting for my money.
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Cap1-360 was recommended for international use. Meanwhile I live in this country and they hold deposits and transfers way too long. Over a week for their fancy check by photo app. Then over a week for a simple bank to bank transfer. Then I set up an automatic deposit...
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I would like to start a class action lawsuit against Capital One 360. They can't keep closing peoples accounts for running their business or taking care of their families without letting them know what is going on. I don't understand. Even customer service is not made...
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1.6
I liked
  • Ease of website
I didn't like
  • Employees
  • Dishonesty
  • Nasty cust service in security
#993590
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This sounds like my story. I used to be able to send someone money very easily, especially when the other person had a Capital One account. Now they tell me that Capital One is NOT the same bank as Capital One 360, and the recipient must have a Capital One 360 account...
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I have been a member since 2004. Back when it was ING Direct. Loved this bank. A person would answer when you called. Not anymore. They put my account on hold because I had recently updated my address and attempted a p2p, person to person payment. To my mother. In...
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After waiting on hold for over 90 minutes I was able to speak to someone who I asked to close my accounts. He told me the accounts would close and the money would be transferred in one business day. Nothing happened. 2 days later, I'm on hold now going on 60 minutes...
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Anonymous

don Cap1-360 was recommended for international use. Meanwhile I live in this country and they hold deposits and transfers way too long. Over a week for their fancy check by photo...

1.0
I didn't like
  • Wasting time
  • Dishonesty
  • I miss the way it was
#947287
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Wow. I called them today as I have had 2 rent checks returned stating that there was a hold on the account so I called as there is no brick and mortar bank to go to for help. All I kept being told was they could not help me and all I needed to know was if the hold...
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Six calls this week, 4 of them just this morning. On hold a total of 3 hours 15 min today after being transferred from someone answering the phone at call center to someone who can answer questions about hold on deposits. This has happened each time I called. Why have...
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