Paul B Lxr

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Verified Buyer

Something fishy on my Car Loan

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Capital Credit Union - Something fishy on my Car Loan
I have insurance and I send it in but Credit Union taps on another insurance on top of my load without talking to me about it, its pretty shady.
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Loss:
$1000
Pros:
  • Good customer service
Cons:
  • Terrible business practice in some policies

Preferred solution: reimbursed on car loan tap the union did

User's recommendation: talk to your customers

Anonymous

Account Balance Review

Capital credit union bought my bank Pioneer credit union they changed computer systems and $500 is missing from my account. No one answers phone they stated it would be resolved today it happened 3 days ago. Left messages no on even calls back. Emailed customer service. This computer conversion has been a disaster! They have horrible customer service.
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Anonymous
map-marker Austin, Texas

Austin, Texas bank not osting pay

Have been a member of this bank for years. In 2013 changed computer system and problems since. Today Jan 1 2014 10:20am pay has yet to post and no one to contact. Pay was to post to account at start of day. Have occassionaly expereinced similar problems when pay to be posted Friday or Saturday but those times customer service representatives were available. Have expereinced problems even calling customer service during regular working hours - phone system answers then replays greeting every few seconds - workaround when problem happens is to select option to call specific bank employee using invalid extension then customer service answers
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