Capital Credit Union
Capital Credit Union Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Capital Credit Union has a 1.5 star rating from 1 review and consumers are mostly dissatisfied; Capital Credit Union reviews highlight service disruptions and policy concerns.
Positive Feedback
Members note instances of good customer service despite broader issues with accounts and systems.
Negative Feedback / Risk Areas
- Recurring complaints about a computer system conversion leading to missing funds.
- Reports of unexpected insurance charges added to loans without clear communication.
- Poor responsiveness by phone and email amplifies Capital Credit Union customer complaints.
Key Takeaways for Future Customers
- Monitor account balances closely after system changes and keep documentation of payments and insurance.
- Expect possible delays in resolution and be persistent when contacting member services.
- Verify loan-related charges and request explanations in writing if something seems off.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Capital Credit Union has a 1.5 star rating from 1 review and consumers are mostly dissatisfied; Capital Credit Union reviews highlight service disruptions and policy concerns.
Positive Feedback
Members note instances of good customer service despite broader issues with accounts and systems.
Negative Feedback / Risk Areas
- Recurring complaints about a computer system conversion leading to missing funds.
- Reports of unexpected insurance charges added to loans without clear communication.
- Poor responsiveness by phone and email amplifies Capital Credit Union customer complaints.
Key Takeaways for Future Customers
- Monitor account balances closely after system changes and keep documentation of payments and insurance.
- Expect possible delays in resolution and be persistent when contacting member services.
- Verify loan-related charges and request explanations in writing if something seems off.
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Something fishy on my Car Loan
I have insurance and I send it in but Credit Union taps on another insurance on top of my load without talking to me about it, its pretty shady.
- Good customer service
- Terrible business practice in some policies
Preferred solution: reimbursed on car loan tap the union did
User's recommendation: talk to your customers
Account Balance Review
- - Capital Credit Union bought Pioneer and changed systems.
- - $500 is missing; it's been 3 days with no calls back and they promised resolution today.
Capital credit union bought my bank Pioneer credit union they changed computer systems and $500 is missing from my account. No one answers phone they stated it would be resolved today it happened 3 days ago.
Left messages no on even calls back. Emailed customer service.
This computer conversion has been a disaster! They have horrible customer service.
Austin, Texas
Austin, Texas bank not osting pay
- - Pay did not post by Jan 1, 2014; no contact option.
- - System changes since 2013 caused posting problems; workaround uses an invalid extension.
Have been a member of this bank for years. In 2013 changed computer system and problems since.
Today Jan 1 2014 10:20am pay has yet to post and no one to contact. Pay was to post to account at start of day.
Have occassionaly expereinced similar problems when pay to be posted Friday or Saturday but those times customer service representatives were available. Have expereinced problems even calling customer service during regular working hours - phone system answers then replays greeting every few seconds - workaround when problem happens is to select option to call specific bank employee using invalid extension then customer service answers
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