New Reviewer

Won't Honor an Insurance Claim

My vehicle was hit by Andrew Arnold on 5/16/2017. Arnold gave me a Capital Cadillac Insurance card and represented he worked for them. Arnold had been drinking and said he worked closely with a body shop that did a lot of Capital Cadillac's body work. I visited the body shop the next day and it was gated and locked up with no active body work being conducted. I finally was able to speak to the proprietor and gave me no confidence he could repair my vehicle and said he was a 'one man' operation. I Called Arnold and said II'd rather use a different body shop he said he couldn't agree to that because it's more expensive. I then suggested to give me the money he would pay his repair guy and we'd call it even. He said he wasn' going to actually pay this repair guy anything. He was calling in on a favor. I then contacted the dealership and the manager John said Arnold is an independent whole saler that they deal with on a daily basis but he wasn't an employee. Capital Cadillac and the insurance carrier denied the insurance coverage because Arnold wasn't an employee. But Arnold who is an independent whole saler is out there hitting people like me and handing out in surname cards showing current coverage with Capital Cadillac. What was Arnold doing with a current fleet insurance card? This is typical unprofessional behavior for the car dealer industry. Capital Cadillac should have done the right thing and honored the insurance coverage they gave their representative.
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#1054898 Review #1054898 is a subjective opinion of poster.
Smyrna, Georgia
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Capital Cadillac in Greenbelt, MD

I had my 2002 Cadillac EXT and the dealership tried to charge me $1,700.00 after keeping my vehicle for 10 days. The labor they said took 10.6 hours after almost twisting arms to get the labor report from Mgr. King to get thee report. Then Mgr King wouldn't answer Cadillac Corporate Office inquiires into my vehicle status. Then when I went in today to pick up my truck Mgr stated,"that Capital Cadillac would never work on my vehicle again moving forward and that my truck is so bad off". I know that is not the way to run a business for sure!!!! Anyone reading this message pass it along to any relatives or friiends that you know have there vehicle serviced at Cadillac. Also the Corporate Office Representative Russell Dowdell stated, "that there was nothing in which he could do to resolve the situation as well". If coporate can't resolve issues the dealerships under it.
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#261533 Review #261533 is a subjective opinion of poster.
Farmington, Michigan

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