Capistrano Ford

SPOKE WITH SHANE ALLENSWORTH, SAID BRING TRUCK CAN DO TODAY. HAVE ALL PARTS AND TOOLS NECESSARY TO COMPLETE TODAY. TO TRUCK OUT OF SERVICE AND DELIVERED TO SHANE AGAIN ASKED SHANE YOU HAVE THE PARTS AND TOOLS HERE TO DO THE JOB, RIGHT? "YES SIR" HE RESPONDS! LEAVE TRUCK, THEIR DRIVER COULD NOT EVEN FIGURE OUT HOW TO START THE TRUCK (THAT SHOULD HAVE BEEN MY CLUE). DROPPED OFF AT 10AM, HEARD NOTHING FROM THEM SO I CALLED AROUND 2PM AND LEFT MESSAGE.

30 MINS LATER SHANE CALLS, SORRY SIR, WE CAN'T DO THE WORK ON YOUR TRUCK, WE DO NOT HAVE THE TOOLS OR THE PARTS! WHAT???? EXCUSE ME FOR BEING UPSET!

WELL SIR WE CAN TAKE IT TO ANOTHER COMPANY THAT KNOWS HOW TO WORK ON TRUCKS TO FIX IT FOR YOU BUT IT WILL COST YOU AN EXTRA $300.00 OVER OUR QUOTE.

I FELT LIKE THATS THEIR PROBLEM, THEY TOLD ME TO BRING IT IN, SAID THEY HAD THE TOOLS, PARTS AND EQUIPMENT TO COMPLETE THE WORK.

WELL, "SERVICE DIRECTOR" GETS ON THE PHONE TO TELL ME WHAT A *** I AM FOR BEING UPSET WITH THEM AND F U IF YOU DO NOT LIKE IT, COME GET YOUR TRUCK.

WE ARGUE, OF COURSE THIS IS ONE OF THOSE "LITTLE NAPOLEON COMPLEX GUYS" THAT HAS TO PROVE SOMETHING, EVEN IF HE IS WRONG.

WE FINALLY COME TO AN AGREEMENT AND HE TELLS ME THAT THEY WILL GET THE TRUCK DONE AND DELIVER TO ME THAT AFTERNOON OR EVE. WELL I KNEW THE TRUCK SHOP THEY WERE TAKING IT TO AND WENT OVER THERE TO SEE WHAT WAS GOING ON. BOTTOM LINE THE OUTSIDE TRUCK REPAIR CENTER THEY WERE TAKING IT TO WERE CLOSING UP AND GETTING READY TO LOCK MY TRUCK INSIDE FOR THE NIGHT, WHICH OF COURSE MENT I WAS NOT GETTING IT BACK THAT EVE AS THE SERVICE DIRECTOR HAD LIED AGAIN TO ME ABOUT.

SO I DEMANDED MY TRUCK AND LEFT WITH IT WITHOUT ANY REPAIRS DONE TO IT AT ALL.

BOTTOM LINE: THEY WILL SAY ANYTHING TO GET YOU TO BRING YOUR TRUCK IN AND THEN BLAME YOU WHEN THEY CANNOT FOLLOW THROUGH.

JUST MY EXPERIENCE.

BUYER BEWARE

My parking brake locked on my Ford. I had it toed to Capistrono Ford as it was the nearest dealer.

They said I needed to replace the entire system for over $500.

I just had new brakes put on the car four months ago! They're crooks!

I talked to a friend who does brakes. All they are going to do is remove the cable clip on the rear brakes, Pull with cable end and rotate it and push down on the lever until it releases. Its a common Ford problem and they are trying gold dig people. I don't mind paying a mechanic an hours labor for 5 minutes work, but I'm not buying parts they are not going to install!

CROOKS!

I took my car in to Capistrano Ford for same problem twice and now the service department has been giving me the run around as usual. Once again the car has been in the shop for over a week with not indications as to when it will be ready.

I have purchased 5 cars in the past and will not purchase another ford due to the customer service delays in the service department.

In the past 1 year my car has been in the service department a total of over 4 weeks and the customer service department as well as the service manager have left me stranded with absolutely no clue as to when I an expect to pick up my car.