Cape Diablo
Cape Diablo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cape Diablo has 2.3 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Merchandise looks great.
Cons: You may not receive it.Recent recommendations regarding this business are as follows: "Do not buy the large block stone styles they run big and not attached well to the bar. the beaded styles are better.", "Don’t trust them", "DO NOT USE THIS COMPANY!", "Stay on top of your order!", "Don’t Purchase. Not Well made".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cape Diablo has 2.3 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Merchandise looks great.
Cons: You may not receive it.Recent recommendations regarding this business are as follows: "Do not buy the large block stone styles they run big and not attached well to the bar. the beaded styles are better.", "Don’t trust them", "DO NOT USE THIS COMPANY!", "Stay on top of your order!", "Don’t Purchase. Not Well made".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Loxahatchee Groves, Florida
Customer service
Purchased 4 apple watch bands.
3 of the bands are nice and functionable, size Small fit is good.
The CELESTIAL STRETCH APPLE WATCH BAND has an inferior design. THe knotted filament string keeps popping out and sitting lopsided at the bar attached to the band.
It also is very large and spins around on my wrist even though the other 3 beaded styles fit fine.
I am disappointed with their AI generated response which clearly did not address the issue. They emailed me a video of how to waer the band!
I aksed for an RA label to return this defective band to exchange for a different style that I know is desgned better. Most of the bands attach to the bar with 4 connectors, the large square stones only attach with 2 connectors, clearly being an issue and also run large!
Hopefully they resolve this matter with me since there is no customer service phonne number
User's recommendation: Do not buy the large block stone styles they run big and not attached well to the bar. the beaded styles are better.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong address three times biw
You cannot get in touch with this company at all. I have had three now orders sent to the wrong address even after I typed the current one in they continue to use an old existing address.
User's recommendation: Don’t trust them
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Have not received order #666049
Company fixed the issue and I have been provided with apology. They apologized for the delay & asked for my patience. It finally arrived!
My order was confirmed on April 28th, and I have received nothing. USPS 920019****334801****89. I was told it would be within 7 to 10 days.
- Merchandise looks great
- You may not receive it
Preferred solution: Deliver product or service ordered
User's recommendation: Stay on top of your order!!!!!
Hello Margie, Thank you so much for the update. We truly appreciate your patience, and we’re glad to hear your order finally arrived!
We sincerely apologize again for the delay, and we’re grateful for the opportunity to make things right. If you need any further assistance or have questions in the future, don’t hesitate to reach out. We're always here to help.
Wishing you many beautiful moments with your Cape Diablo piece. – Cape Diablo Customer Support Team
Houston, Texas
No delivery, no refund
My spouse ordered over $100 of merchandise in March. Still no product and a continuous stall for any resolution.
We have reported to our bank and going to the BBB. DO NOT USE THIS COMPANY!
User's recommendation: DO NOT USE THIS COMPANY!
Hello, We’re very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. This is not the level of service we strive to provide.
Please know that we take situations like this very seriously. We kindly ask that you or your spouse contact us at support@***.com with the order number so we can investigate this issue immediately and find a resolution. We value our customers and are committed to ensuring every order is delivered or properly resolved. Thank you for bringing this to our attention.
We’re here to help. – Cape Diablo Customer Support Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
The Apple Watch band is too tight and uncomfortable. I wish to return it .
I have a small wrist yet too small.
Is it possible to exchange for a larger size or not? Are there different styles to select from in larger sizes also.
Hello, We’re truly sorry to hear that the band didn’t fit comfortably. We understand how important it is for your watch to feel good on your wrist.
Yes, we do offer different styles and sizes, and we’d be happy to help you exchange it for a larger or more suitable fit. Please reach out to our support team at support@***.com with your order number and preferred style, and we’ll guide you through the process.
Your satisfaction matters to us, and we’re here to make it right. – Cape Diablo Customer Support Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI broke the straps on my band and they sent me a new one.
I was disgruntled because no one replied after I sent a picture of my broken watch band. I thought they had dismissed me.
But NO.
I received a new band today and I felt so bad that Id complained on this site. A+ for Cape Diablo
User's recommendation: Highly recommend!
Hello Mary, Thank you so much for updating your review. We truly appreciate your honesty and understanding.
We're sorry again for the initial delay in communication, but we’re very glad to hear your replacement band arrived and that you're happy with the outcome. At Cape Diablo, we’re always striving to improve, and feedback like yours helps us do better. If you ever need anything in the future, don’t hesitate to reach out.
We’re here for you. Wishing you all the best, – Cape Diablo Customer Support Team
Telluride, Colorado
Bracelet String Broke the first time my son wore.
Purchased mens warrior bracelet for my son for Christmas. The string that was used to connect beads broke the first time my 37 year old son wore.
It was a very nice bracelet However, not well made at all. Its also super silly they dont have a customer service #.
M Page Smith
970 729****
page@***.com
User's recommendation: Don’t Purchase. Not Well made
Hello, We’re truly sorry to hear that the bracelet broke. That’s absolutely not the experience we want for our customers or their loved ones, especially for such a meaningful gift.
While we currently handle all customer care through email to ensure thorough support and tracking, we completely understand your frustration and would love the chance to make this right. Please email us at support@***.com with your order number and a brief mention of your message here, and our team will prioritize your case. We’re happy to arrange a replacement or alternative solution. Thank you for bringing this to our attention.
Your satisfaction matters deeply to us. – Cape Diablo Customer Support Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI paid for and ordered a watchband a month ago and still have not received the product. When I contact them via their web lite they tell me to be patient.
TODA month ago I ordered a watchband. After a few weeks they said it had been delivered but it was not delivered to me.
Then they said that they would ship a new one to me when they received the other back. I dont have one to ship back to them as it was not delivered to me. The cameras do not show it was ever delivered to me. I wrote several emails and texts to them.
Now they are not even responding to me-I am out the price of the expensive watchband and do not have a watchband.
They do not have a phone number. The customer service is horrendous.
User's recommendation: Do not order from them.
Hi Erika! Thank you for sharing your concerns with me.
I apologize for the frustration you experienced during this process. I understand how upsetting it was not to receive the watchband initially and the challenges with communication. I’m glad to hear that the replacement watchband has now been received. Please know that we have taken steps to review our processes to prevent similar issues in the future.
If you have any further concerns or need assistance with anything else, please don't hesitate to reach out. Your satisfaction is very important to us, and we appreciate your understanding and patience.
Contact with customer servis/refund
I would like refund 2 chakra necklace. I wrote 20.04 already e-meil,no reaction.
Not easy to make a contact.
Mt e-meil Adresse: magdalenka_k@***.onet.eu
Please contact me.
Best regards,
Magdalena Kujawska
Preferred solution: Full refund
Hello Magdalena! We apologize for the delay and any inconvenience caused.
Please contact us directly at support@***.com for assistance with your refund request. We are here to help resolve this matter promptly.
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Hi, Good day. We’re truly sorry to hear about your experience with the Celestial Stretch Apple Watch Band and we completely understand your frustration.
We appreciate your feedback and take it seriously, especially regarding the design and fit concerns you mentioned. Please rest assured that this is not the experience we want for our customers. Our support team will be reaching out directly to help you with a replacement or exchange for the defective item. We’ll also review the band’s design issue internally to ensure it meets our usual quality standards.
Thank you for your patience and for bringing this to our attention, your satisfaction means a lot to us. Warm regards, The Cape Diablo Team