Cape Air

On 7-27-25 my grandson was flying from Sidney to Billings. I was told I would get a call saying he wad on the flight and to let me know when they were to arrive in Billings.

I did not receive a call. They flight left Sidney 25 minutes early and was to arrive in Billings 30 minutes early, I knew this because I checked online. I called Sidney to inquire why I did not receive a call they told me Billings was supposed to call. I then asked if I would go to the gate to get him they said no they would bring him to the ticket counter.

When I got to the airport I asked why they didn't call me they said Sidney was supposed have done it!? I was then told to wait at baggage claim for my grandson!

Had I had not checked the flight status online there is a good possibility I could ot gave arrived on time to pick up my grandson which would have upset both him and myself. I was a bit upset over this situation to say tbe least

I want to thank your staff in Manistee, Michigan. Ron, Jordan, and Ethan were amazing in the midst of a storm and airport closures.

They were calm. They were courteous, and most of all they were kind to all of the passengers. They went out of their way to assure us And help us as we try to get seats and change times of departure in the midst of a storm. I would also like to think the pilot who flew us from Manistee to Chicago in that storm, but I did not get his name, but he flew the 5 PM flight from Manistee to Chicago.

Thank you so much for hiring, caring, courteous, and amazing people on your staff. You are very blessed to have those four workers work for you.

We were scheduled to fly from Boston to near our home in Rutland, VT. The flight was initially delayed because of the reported impending weather and then ultimately canceled.

Another passenger was scheduled to fly back on July 18 as well, and he and we began looking, with no success and no assistance at all from CapeAir, for options to rent cars to get back to Vermont.

When we tried again to reschedule our flight back to Vermont, we were told that the soonest that they would be able to fly our family of 4 home would be on July 26. When we asked what we were supposed to do for food and lodging between the for the next eight days in a very expensive city, the ticket agent just shrugged.

We asked about alternate ground transportation and were told that, because there was weather it was no longer the airlines responsibility to get us to our destination. We could either wait until the 26th to go home or find our own way home. The airline representative then indicated a limo company that they use for ground transportation to Vermont.

Deciding that paying for our own, transportation would be less expensive than trying to find a hotel room and food in Boston for the next eight days, we called the limo company and paid over $800 out-of-pocket to get ourselves and one of our fellow passengers home that evening. To no avail, I have contacted the airline to see about getting reimbursement, and the airline response even conceded that one of their options, even in the event of weather related cancellations, could have been to offer us ground transportation. However, because the cancellation was weather related, they are still stating that we, as the customers should still bear all of the financial cost of getting ourselves home.

Your customer service has been abysmal from the front desk all the way to Director of customer contact operations. The only thing they know how to do a Stonewall their customers.

We cared more about their other passenger than they did. That person couldve been lying in the street in Boston, and CapeAir would have just shrugged and said weather.

In short, dont book this airline unless you reserve an extra $1000 to arrange alternate transportation when they abandon you.