Caven Swp
map-marker Wichita, Kansas

Spectral ON battery recall

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Awaiting partial refund on battery recall on Spectral ON CF. Its been a month since I filed.

No resolution for battery recall. Unable to use a $6,000 bike for almost 3 months.

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Joe T Bud

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Verified Reviewer

Lost shipment

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I'm still waiting on my bike. It was sent to me in September and couldn't be delivered due to hurricanes.

When I called FedEx, they said it would be delivered last Wednesday. That didn't happen, and they said it would be delivered Thursday. When that didn't happen, they said they returned it to Canyon at the shipper's request. I called Canyon and asked for a new bike to be shipped while waiting for that one to come back, but Canyon refused.

It makes no sense.

I'm not a happy customer and I'm still waiting for my $8000 bike! I am considering cancelling the order altogether.

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Preferred solution: Price reduction

User's recommendation: Unsure if I will recommend

Gilbert G Qzs
map-marker Aliso Viejo, California

Technical support

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I have technical issues with my recently purchased bike that has yet to be used. When I follow directions from the user manual for support, it links me to the customer chat service, but there is no selection for technical support nor are there any other options.

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Loss:
$4000
Cons:
  • No technical support

Preferred solution: Technical support or full refund

User's recommendation: Provide guidance on how to reach technical support and ours of business in the user manual

Dellar Fgh

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

To say the best customer service in the game

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Everything smooth and efficient !!! Canyon got the nicest bike and the mos resourceful customer support team

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Anonymous
map-marker Lubbock, Texas

New bike missing parts

New bike came in with missing screws and washers on the cockpit. Canyon was able to work with me to get everything ordered and sent over asap. Great customer service!

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User's recommendation: Get with the support team and they will get you taken care of.

Ron H Ncr

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Verified Reviewer
| map-marker Belfast, Northern Ireland

Bike squeak

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I dont think I spoke to a bike tech, but an answering service collecting info for the warrantee.

This really ticked me off: I dialed Canyons customer support number and to get through I had to type the reason I was calling, and enter my phone number and email address. Effin ridiculous.

I told the guy I spoke to I knew why the bike is squeaking and just needed to know how to lube the connection of the front of the rear shock to the frame.

Simple right?

Nope!!! Canyon needs pictures.

Aside from my issue which should be easy to fix, i am happy with my bike.

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Pros:
  • High quality
  • Bang for your buck
Cons:
  • If you have a problem getting it solved is not easy

Preferred solution: Accessories for the bike

User's recommendation: Pray

Myangel Zan

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Verified Reviewer
| map-marker Bel Air, Maryland

Assembly issue

Started to relate my technical issue regarding assembly of a brand new bike, and the chat switched me over to a pay screen. Will call customer service tomorrow. Hopefully, that will be a better experience.

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Coralyn Ksi

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Verified Reviewer
| map-marker Miami, Florida

Warranty on a bicycle.

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Canyon - Warranty on a bicycle.
Canyon - Warranty on a bicycle. - Image 2

No complaints at all. It a matters of warranty.

I do own few of their products and the reason is their customer services and the price.

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User's recommendation: Yes yes and yes. They do have a great customer service and strong knowledge of their products.

Tim M Zcm

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Verified Reviewer

Horrible Post Sale support

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Purchased a Canyon bike in Feb of 2023 (~5 months ago). Due to the extremely wet winter season in NorCal I had little opportunity to ride the bike (total of 50 miles max).

Around April I made my first complaint that the lower bracket was creaking a lot when riding uphill. I received pushback from Canyon that it wasn't their problem to fix. I have since had a local bike shop resolve ($70). I have additional noises coming from the headset and my local bike shop estimates $100 minimum to fix and more depending on what they find.

We purchased 2 bikes from Canyon which have seen the same riding time and style.

One bike has had no issues while the other bikes continues to have issues. Canyon really needs to provide better support when it seems this is clearly poor assembly or engineering on their part.

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Loss:
$170
Cons:
  • No post sale support

Preferred solution: Repairs

User's recommendation: Purchase a bike from a local bike shop with some history of solving post sales issues

Michael T Jxi

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Verified Reviewer

Service

Questions on shifting. How does the front derailer work?

Need help.

Rear gearing work fine. Can someone please call me

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