Canyon
Canyon Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Canyon has a 2.8 star rating based on 7 customer reviews with mixed sentiment and a 57% unfavorable / 43% positive split. Canyon reviews note medium price, value, and quality but recurring customer complaints about support and refunds appear.
Key Takeaways for Future Customers
- Expect good value and high quality frames but read warranty details before purchase.
- Prepare for possible shipping delays and follow up persistently on refunds.
- Customer service can be helpful but technical support and post sale support vary.
Negative Feedback / Risk Areas
- Frequent customer complaints about slow refunds and unresolved warranty claims.
- Poor access to technical support and limited post sale support for assembly or repairs.
- Shipping problems and lost shipments led to long waits for expensive bikes.
Positive Feedback
Several reviewers praise responsive customer service reps and prompt parts replacement in some cases, and many value discounts and overall bike quality.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Canyon has a 2.8 star rating based on 7 customer reviews with mixed sentiment and a 57% unfavorable / 43% positive split. Canyon reviews note medium price, value, and quality but recurring customer complaints about support and refunds appear.
Key Takeaways for Future Customers
- Expect good value and high quality frames but read warranty details before purchase.
- Prepare for possible shipping delays and follow up persistently on refunds.
- Customer service can be helpful but technical support and post sale support vary.
Negative Feedback / Risk Areas
- Frequent customer complaints about slow refunds and unresolved warranty claims.
- Poor access to technical support and limited post sale support for assembly or repairs.
- Shipping problems and lost shipments led to long waits for expensive bikes.
Positive Feedback
Several reviewers praise responsive customer service reps and prompt parts replacement in some cases, and many value discounts and overall bike quality.
Media from reviews
Turn one complaint into a collective action
Delray Beach, Florida
Bottom Bracket Shell separating from carbon frame
- - Noise from the bottom bracket; shell separating from the carbon frame.
- - Spoke with Canyon support; Mike emailed to start the warranty process.
Noise coming from bottom bracket, remove bottom bracket, and found bottom bracket shell was separating from carbon frame. I then called Canyon and spoke with a customer service representative. Mike was sympathetic of my situation and sent me an email to start the warranty process.
User's recommendation: Be patient with Canyon if you have a problem with a bike. They are very easy to work with.
Spectral ON battery recall
Still haven’t received partial refund. No resolution for fix known yet. Not able to ride.
Awaiting partial refund on battery recall on Spectral ON CF. Its been a month since I filed.
No resolution for battery recall. Unable to use a $6,000 bike for almost 3 months.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost shipment
- - My $8,000 bike was sent in September; hurricanes delayed delivery.
- - It was returned to Canyon; Canyon refused a replacement.
I'm still waiting on my bike. It was sent to me in September and couldn't be delivered due to hurricanes.
When I called FedEx, they said it would be delivered last Wednesday. That didn't happen, and they said it would be delivered Thursday. When that didn't happen, they said they returned it to Canyon at the shipper's request. I called Canyon and asked for a new bike to be shipped while waiting for that one to come back, but Canyon refused.
It makes no sense.
I'm not a happy customer and I'm still waiting for my $8000 bike! I am considering cancelling the order altogether.
Preferred solution: Price reduction
User's recommendation: Unsure if I will recommend
Aliso Viejo, California
Technical support
- - Bike is recently purchased and unused.
- - Manual directs to customer chat; no option for technical support or other options.
I have technical issues with my recently purchased bike that has yet to be used. When I follow directions from the user manual for support, it links me to the customer chat service, but there is no selection for technical support nor are there any other options.
- No technical support
Preferred solution: Technical support or full refund
User's recommendation: Provide guidance on how to reach technical support and ours of business in the user manual
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo say the best customer service in the game
Everything smooth and efficient !!! Canyon got the nicest bike and the mos resourceful customer support team
Lubbock, Texas
New bike missing parts
New bike came in with missing screws and washers on the cockpit. Canyon was able to work with me to get everything ordered and sent over asap. Great customer service!
User's recommendation: Get with the support team and they will get you taken care of.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Belfast, Northern Ireland
Bike squeak
- - It felt like talking to a warranty line, not a bike tech; Canyon asks for reason, phone, email, and pictures, but I'm happy with the bike.
I dont think I spoke to a bike tech, but an answering service collecting info for the warrantee.
This really ticked me off: I dialed Canyons customer support number and to get through I had to type the reason I was calling, and enter my phone number and email address. Effin ridiculous.
I told the guy I spoke to I knew why the bike is squeaking and just needed to know how to lube the connection of the front of the rear shock to the frame.
Simple right?
Nope!!! Canyon needs pictures.
Aside from my issue which should be easy to fix, i am happy with my bike.
- Bang for your buck
- High quality
- If you have a problem getting it solved is not easy
Preferred solution: Accessories for the bike
User's recommendation: Pray
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAssembly issue
- - I started describing a technical issue with assembling a new bike.
- - The chat switched me to a pay screen.
- - I will call customer service tomorrow.
Started to relate my technical issue regarding assembly of a brand new bike, and the chat switched me over to a pay screen. Will call customer service tomorrow. Hopefully, that will be a better experience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty on a bicycle.
No complaints at all. It a matters of warranty.
I do own few of their products and the reason is their customer services and the price.
User's recommendation: Yes yes and yes. They do have a great customer service and strong knowledge of their products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Post Sale support
- - Two Canyon bikes; one has issues, the other is fine.
- - Lower bracket creaks uphill; headset noises; shop estimates at least $100 to fix.
Purchased a Canyon bike in Feb of 2023 (~5 months ago). Due to the extremely wet winter season in NorCal I had little opportunity to ride the bike (total of 50 miles max).
Around April I made my first complaint that the lower bracket was creaking a lot when riding uphill. I received pushback from Canyon that it wasn't their problem to fix. I have since had a local bike shop resolve ($70). I have additional noises coming from the headset and my local bike shop estimates $100 minimum to fix and more depending on what they find.
We purchased 2 bikes from Canyon which have seen the same riding time and style.
One bike has had no issues while the other bikes continues to have issues. Canyon really needs to provide better support when it seems this is clearly poor assembly or engineering on their part.
- No post sale support
Preferred solution: Repairs
User's recommendation: Purchase a bike from a local bike shop with some history of solving post sales issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService
Questions on shifting. How does the front derailer work?
Need help.
Rear gearing work fine. Can someone please call me
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