I received a quote that a valve gasket replacement would take 5 hours, prepaid for parts 2 weeks in advance, and scheduled an appointment for 8:45am on a Wednesday. I took the car in at 8:30am, and at around 5pm, almost 9 hours after they got the car, they called to tell me that they ordered the wrong part and that they had to keep it overnight after assuring me before I made the appointment that they would have it done before the end of business that day. They then gave me a loaner car that the trunk didn't open on, the AC didn't work properly, the drivers seatbelt stuck, the doors didn't lock and had no gas. My 5 hour quote turned into overnight after I was assured it wouldn't and I had to put gas in their beat up *** loaner. Had the mechanic done his job correctly and opened the replacement gasket when I got there, they could have rescheduled. Especially since they knew it was my only transportation and they knew I had two small children. The counter person/mechanic, Jerry, then looked at me like I was *** and said, and I quote, "do you even know anything about mechanics?" My fiance had to sign paperwork for the loaner car stating that if an accident or theft occurs, we will pay for the vehicle. Jerry then informed him, after the paperwork was signed, that the car did not lock. So we have a vehicle that we are financially responsible for that doesn't even lock to deter would-be thieves. If I calculate the time it cost in terms of $$ per hour, at 24 hours so far, even at minimum wage, we are looking at $200, but my time is far more valuable than that.
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