Rayla Tmk
map-marker Amherst, Massachusetts
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Lousy customer service

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2.0
Canvas Home - Lousy customer service
I bought a set of Abbesses dinner plates made by Canvas Home. Although they are marked 'microwave safe', one exploded in the microwave. I sent a picture of it to Canvas Home customer service, asking if they might replace it. I assumed that the plate was defective somehow. They gave me a total runaround, saying it was too late to 'return' a product and so forth. When I asked for contact info for the person in charge of customer relations, they did not respond at all. Hard to understand the logic of treating a good (former) costomer so shabbily, especially when there are so many companies with really great customer service. Guess they have too much business, or maybe they just don't care.
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Loss:
$20
Cons:
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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