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Verified Reviewer
New Reviewer

Erroneous Invoicing and Collection Harassment

Had copier leases with Canon Business Solutions which ended at term. Copiers were returned. Purchased outright new copiers. However, we have been constantly harassed by Canon Financial Services for outstanding invoices after the leased equipment was returned and leases have ended. All payments were made on time and there is nothing outstanding. Crystal at Canon was rude and refuses to give her full name and manager's name

User's recommendation: Don't use Canon Business Solutions for anything!

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ID
#2611436 Review #2611436 is a subjective opinion of poster.
Preferred solution
Canon Business Solutions must communicate with Canon Financial Services to avoid future issues. I would also like to see Crystal terminated from Canon Financial Services for her rudeness and refusal to give her manager's name.
New Reviewer

Billing Problems

Cannon Financial Service sends inaccurate invoices. If you are a customer you need to call customer services and demand they include all information concerning amounts due on your account on each invoice. They will omit information to create an underpayment and then charge you a late fee. Do not trust them.

User's recommendation: Use a service other than Canon Financial Services.

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ID
#2015234 Review #2015234 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

GROSS Negligence!

To say working with Canon has been an upsetting experience would be an understatement. To have to jump through hoops for YEARS to get a unit back to you for your company to "lose" it and put it on us is outrageous. FedEx had confirmed delivery and signature, but that wasn't good enough. We needed something that FedEx could not provide, interesting right? My old office manager had to call me after 2 years out of desperation and begged for my help. I ended up calling Ross Intl where she sent the unit and after providing the model and serial #'s (from the invoice) he found the unit WITHIN AN HOUR! How is it possible this was NEVER done by Canon to see if the unit was in fact lost? I was so appalled. The gross negligence of the "account manager" and Canon overall is enough to never have me work with this company again. And the best part? Our acct manager comes back and says she realized the model # on our lease agreement was wrong this entire time. Wow. What a joke. Do your due diligence Canon. It's clearly not that hard.

User's recommendation: Avoid if you can!

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ID
#1820078 Review #1820078 is a subjective opinion of poster.
Service
Canon Financial Services Electronics Leasing
Loss
$10000
Preferred solution
Let the company propose a solution
New Reviewer

Canon lease scam

Canon never told the real retail price of the machines I leased from them The inflated the price and scammed me for many years We are in court Anyone with similar circumstances please email me: waels@***.com
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ID
#1398995 Review #1398995 is a subjective opinion of poster.
Location
Orlando, Florida
Service
Canon Financial Services Leasing
New Reviewer

Don't enter into lease agreement with Canon

Canon Financial Services - Don't enter into lease agreement with Canon
We have leased business printers with Canon for 20 years. We have never needed a service call, and finally wised up and bought our own printer (will pay for itself in 6 months). Canon, who has milked us for all these years has suddenly turned aggressively rude and unhelpful. We notified Canon a month before end of lease that we were not renewing. After lease ended, we contacted to ask when printer would be picked up (in past, with new contracts, a local Canon office came and picked up old printer). Was told that I should have read the fine print of the contract...needed to notify a different division of Canon...in writing....three months before end of contract, so now will be required to pay three months rental on printer we aren't using, AND need to ship printer back to them at our expense with a long list of shipping requirements.
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1 comment
#1471188

Yes helpful but late

ID
#1100717 Review #1100717 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Canon Financial Services Electronics Leasing
Reason of review
Poor customer service

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