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Canadian Pacific Railway

Canadian Pacific Railway

www.cpr.ca
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What is your customer experience with Canadian Pacific Railway?

Canadian Pacific Railway Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI

Canadian Pacific Railway reviews show mixed sentiment: customers praise responsive staff but note safety and policy issues; overall rating trends toward cautious satisfaction.

Positive Feedback

Review authors value customer service, with reps described as friendly and accommodating when contacted about track or material questions.

Negative Feedback / Risk Areas

  • Recurring Canadian Pacific Railway customer complaints mention safety hazards like broken railway crossings.
  • Consumers express dissatisfaction with the Exchange, Refund and Cancellation Policy and concerns about high price level and refunds.

Key Takeaways for Future Customers

  • Check recent Canadian Pacific Railway reviews for service and safety reports before planning crossings or purchases.
  • Ask about policies on exchanges and refunds and confirm communication protocols for repairs or ticketing.
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Anonymous
map-marker Winnipeg, Manitoba

Broken railway crossing

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Updated by user Oct 10, 2025

I was happy to finally talk to someone about the problem of the broken railway crossing

Original review Oct 08, 2025

A broken railway crossing. No wood before railway track!

.

You just hit the track when crossing! I spoke to a repair man a month ago but Im assuming he didnt leave a message to have it repaired

User's recommendation: Communicate with customers when there is a problem

View full review
Anonymous
map-marker Spicer, Minnesota

Used railroad ties

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I was wondering if I could buy the used ties directly from CPR, but your rep told me you were not allowed to by law. Totally fine.

Rep was very friendly and accommodating.

View full review

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