areweinheavenyet.-1

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Verified Reviewer
| map-marker York, Ontario

I was shocked by the bullies who didn't explain their conduct

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i called tonight and i ended up with 4 phone calls and again they deliberately don't care since they can easily call me back but they don't!!!

1- i think they do it on purpose that they don't allow me to get a callback but create misery to have me waiting on the phone? Yet i don't see anyone on the phone who cares to improve it since its 6 months that they are wasting my time in this way.

1b and i told the 4th person that i am a patron i always never waited hours on the phone but now they think they have the right to treat me so badly?

2- the problem is that they started asking me questions like i am a new client or criminal and didn't explain why.

( Since they have voice recognition!) so i got worried as to why after 10 years they asked me for an address and no one explained to me that there was another communist style verification.

3- if they want to be treating me like a criminal on my own credit card and money i need to know what is going on and why?

4- so i wasted about 2 hours back and forth with no manage and the

ey were all acting strangely with out explanation..

5- they were such bullies that the 4th person said i need to go to the bank directly??

6- You don't think i deserve to know what is this communist attitude..is it because i was red flagged after a purchase ...but its all ridiculous to treat patrons in such an robotic way??

i simply wanted to know by a manager what is going on with verification and what to expect?

we are not slaves here to your bully , just explain this very odd conduct. i am would be feeling safer too,

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Preferred solution: i want them to stop mis servicing me deliberately by making me wait on the phone when they can easily call me later. 2- they need to stop bullying me and explain their criminal style verifications which have changed.

Hao S

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Verified Buyer
|

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Verified Reviewer
| map-marker Edmonton, Alberta

Deposited $500 only have $442 left due to unexpected inactive account fees

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Canadian Imperial Bank Of Commerce - Deposited $500 only have $442 left due to unexpected...
Updated by user Jul 09, 2024

CIBC refuses to refund the $60 they've charged me in fees

Original review Jul 09, 2024

I deposited $500 into a savings account and was thrice charged a $20 inactive account fee without any notice from the bank. I now have only $442 left after fees. Would have been better to have stuffed my cash in a mattress.

View full review
Loss:
$60
Pros:
  • There was a branch close to where i lived
Cons:
  • Exhobitant fees with no warning

Preferred solution: Full refund

areweinheavenyet.-1

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Verified Reviewer

I had 2 call twice because temu does not credit me. IT happened 5 timess

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On the 2nd phone call, this young man, most likely inexperienced, asked me to prove that I had 3 credits! You tell me, CIBC, why after 15 years of patronage I still have to waste all this time to prove that I did not get credited and go through an email that is very frustrating?

Why don't you make Temu waste their time since they are causing this stupidity?

This is what I said: In my opinion, the fair thing would be for Temu to have the burden of proof to show that the credits they promised were actually provided. As a customer, you shouldn't have to spend your time and energy constantly fighting to get what was promised to you.

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Preferred solution: i am tired of different employees handling problems differently, when my time is important and i have been duped. I know i don't need to waste all this time when the provider is stealing me money...let them find me wrong!!

Peace would be great

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Verified Reviewer
| map-marker Toronto, Ontario

I have disputed charges but can't get through

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i called 5 times and i can't take 35 min waits and this last CALL is over 1 hour

WHEN THEY ARE SO INSULTING AND DON'T EVEN BOTHER TO CALL BACK . THEY DON'T GIVE ME THE CHOICE FOR ME TO GET A CALLBACK???

NO DOES CS BOTHER TO TELL ME WHY THERE IS NO CALL BACK?

SO THERE IS NO F SERVICE ANYMORE AFTER 20 YEARS OF PATRONAGE.

IS THIS WHAT AI DOES? ARE WE IN A 3RD WORLD COUNTRY NOW?

I AM HERE BECAUSE I HAVE DISPUTED CHARGES

SHOULD I HANDLE MY PROBLEMS HERE???

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Anonymous
map-marker Pretoria, Gauteng

Scam me 4000

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I apply for loan it get approved they told me I must do transfer after an hour told me my account number is wrong I must pay refundable of 2000 of which I did then continue I must pay 2000 to request new otp I did then they blocked me just like that

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User's recommendation: Never used them

Peace would be great

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Verified Reviewer

I tried for 2 days in a row to call dispute dept &waited over 1 hour on the phone

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your service is deteriorating or you have different service levels for different customers.

but this is not acceptabLE conduct

I HAVE A DISPUTE AND TIME IS IMPORTANT

PLUS YOU USED TO RESPOND IN 5 MINUTES NOW YOU DON'T EVEN BOTHER TO DEAL WITH MY DISPUTES AND THAT IS NOT NORMAL!!!

I NEED A PHONE TO DISCUS THAT FIVERR IS STEALING MY MONEY AND IT NEEDS TO BE LOOKED AT..

YOU DON'T EVEN BOTHER TO CALL ME BACK!???

THIS HAS NEVER HAPPENED IN THE PAST

PLEASE GET THIS DONE THE LATEST TOMORROW LATEST.

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Loss:
$30
Muhammadawais T

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Verified Reviewer

Refund of GIC

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I had applied for a refund of GIC from CIBC. First of all, the correspondence is too slow.

Second, everytime, a new representative replies to my query. Third, the reoly is so generic and does not address my specific case or the questions i have asked or the information i have sought.

Coming to the problem, my GIC amount has not yet been refunded. I have been provided with a SWIFT message to trace my funds but i am unable to trace them.

I have talked to my bank, the possible issue is that my bank does not have a nostro account / correspondent bank in Canada, and maybe that is why the funds are not getting through.

If that is the case, i can provide you with routing number for transferring the funds in US dollars. Or i can provide details of another account in my name in a bank which accepts Canadian dollars.

I hope my problem gets resolved this time, or i get a satisfactory and reassuring answer

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Preferred solution: Full refund

User's recommendation: Please consult you local bank first if they have a nostro account in Canada, this will ease the refund process

Kaydee Brd
map-marker Albuquerque, New Mexico

Verify a check

Crap! I was told to pound sand!

We dont verify accounts or checks! What good is a bank that wont verify *** you!!

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User's recommendation: Don’t be a business costumer

Mukesh A Vnn

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Verified Buyer
|

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Verified Reviewer

TERRIBLE CUSTOMER SERVICE

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Canadian Imperial Bank Of Commerce - TERRIBLE CUSTOMER SERVICE

I went to the CIBC Lincoln branch on the 29th around 11.15 am had the worst possible service, the cashier did not know what he was doing, and took very long to assist, I explained when I reached the window that my Mother ( 91yrs) was in the taxi outside and I was in a bit of hurry, believe me, he took twice as long.

I asked for some chance of 2 rolls of loonies for my mother to use for laundry. I got 2 rolls of loonies but got charged for 2 Rolls of toonies, as per the receipt attached.

If the bank checked the cashier would have been over at closing.

I would have hoped that someone would have called me to inform me of the mixup, and credited my account. I never heard from the bank.

I suppose they are hoping I did not notice the mixup.

Very disappointed with a bank I have been with for over 25 years

View full review
Loss:
$50

Preferred solution: Full refund

User's recommendation: Be carefull

Susan L Rtv
map-marker Palos Verdes Estates, California

Wire transfer

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I called them waited in the queue for 25 mins.

Finally spoke to the representative, after a minute of telling him why I was calling, he said he couldn't hear me and put me back on hold, only to be disconnected a minute later.

View full review
Loss:
$25

Preferred solution: Let the company propose a solution

Mariusz M Lzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wrocław, Lower Silesia

Blockade of withdrawals

I got a message from my broker saying this

Canadian Imperial Bank of Commerce

Notice:

Mr. Mariusz Majoreks asset freeze order was appointed

by the Uniform State Law Commission of Canada and the committee

representing the Commissions bill was composed of the following persons:

Imperial Bank of Canada, Federal Financial Task Force, International

Financial Organization reviewed and frozen Mr.

Mariusz Majoreks $5,000

funds. To unfreeze funds, please refer to the following information.

Materials you need to prepare:

1. The front and back photos of the passport. (Note: clear and complete

photo)

2.

The current three-month billing statements of your bank account and

your address information (send photos of your utility bills).

3. Your work certificate and pay slip.

(Attached: photo, my signature)

Send 50% of the total frozen funds to release the frozen funds. (Unfreeze

funds: US$2500)

Your bank issues such documents, because I have concerns, in particular, regarding the transfer of money to unblock the frozen funds, whether such practices are allowed, I have already sent the documents to the broker.

I also got my tax number and I paid the tax too.

Legal names of MSB:CIIZURN LIMITED

registration number:M2194****

UNIT 83 3/F YAU LEE CENTER,NO.45 HOI YUEN ROAD KWUN TONG KL

HONG KONG, HONG KONG 999077

Incorporation number:296****

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Barrie N

Email fraud

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Somebody cloned my accountant phone, I sent a E-transfer to my accountant for $800.00 for services. Which is the way we done business for years he or persons I didn't see, took my money.

Went to police nothing they could do but go to bank fraud dept. Who advertise how safe it is to sent money talking to a investigator for CIBC OFFER $200.00 nothing more she do.

My name Barrie Nolan Phone 613-848-**** IS THERE any else I can do Olivia Ragnauth

Case Manager | Client Care | CIBC |

PO Box 15, STN A, Toronto ON M5W 1A2 | E8 -750 Lawrence Avenue West, Toronto ON. M6A 1B8 |

Phone : 416-784-****

Toll Free: 1-80*-465-**** ext 4988

Fax: 416-784-****

Olivias.ragnauth@***.com

View full review
Loss:
$800

Preferred solution: Full refund

Resolved
Lenora Siftwood

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Verified Reviewer

Resolved: Closed my account with this skum show!

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Updated by user Nov 16, 2021

Company fixed the issue and I have been provided with product or service ordered.

Original review Mar 27, 2018

This so-called bank has added fees to my account without my knowledge, changed my preferences on-line without any notice or consent and jeprodized my personal and corporate finance confidentiality many many times. They should be reviewed completley by the governing bodies.

The tellers i have had the terrible service from in Calgary are immigrant women who barely speak (OR UNDERSTAND) proper English!

They dress like {{REDACTED}} too.

Never trust this shlock of an excuse for a pro institution.

I have moved my accounts to other banks and will never go back or recommend the Calgary CIBC branches to anyone! Low brow con artists

View full review
Pros:
  • Closing my account and going elsewhere
Reason of review:
Poor customer service
Batuhan Y

WORST BANK EVER

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WORST BANK EVER. Have LOTS of money with them and they won't even waive the yearly fee for the credit card.

So i downgraded to a basic credit card with no yearly fee, and they immediately change the billing date to the DAY OF the downgrade, and CHARGE PAYMENT INTEREST. Tried to transfer money to my mom and they LOCKED MY ACCOUNT because of suspected fraudulent activities. Ended up spending hours on the phone and hours in the branch because nobody seems to be able to help and all they could do is transfer me to another agent and another and another...

One time they even hung up on me/disconnected the call. Sign up with CIBC only if you have all the time in the world to be *** around by this so called bank

View full review
Reason of review:
Poor customer service
Not Knz
map-marker Edmonton, Alberta

Stephen Chiu at CIBC Edmonton, Alberta, Canada

Gave our "imperial" service financial adviser 3 weeks notice about applying for a mortgage. Go in to sign papers and instead spends 90% of the time wanting to talk investments.

Sends in application few days before possibly losing our lot nearing the end of the 3 weeks promising us we would get our mortgage but the bean counters out east reject our claim. Due to his incompetence and his main concern making money off our investments, we had only a couple of days to get a mortgage. One bank based out west gave us a mortgage within 24 hours because they acknowledge that our house would easily sell whereas CIBC did not acknowledge the housing boom. We sold the house the day it was on the market.

In my opinion DO NOT DEAL WITH STEPHEN CHIU AT THE COLLEGE CAMPUS LOCATION IN EDMONTON, ALBERTA.

IF YOU DEAL WITH A GUY WITH THE SAME NAME - SEE IF HE WORKED THERE ~2007. YOU HAVE BEEN WARNED!

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